Ch. 13
Maintenance roles:
Minh is usually in the background as a passive audience member Bailey usually handles conflict by getting others to "meet half way" Lucas makes notes of the groups processes and dynamics and comments on them Miranda keeps the group together. She fosters this solidarity when she accepts others' points of view and offers them praise. Pedro is the group member who examines the quality of the group's processes. When members seem to be disengaging from participation (playing on their iPhones, drifting off), Peng encourages them to stay involved.
If James asks team members to reply to each other within 24-hours during regular business hours, he would be instituting a(n)
Norm.
Assume that one of the production crew members is known for mediating conflict between different individuals or teams. This person would have the ______ role of ______.
Maintenance; harmonizer
Forming
Members aren't very trusting of one another; they are spending time assessing what their contribution will be to this particular group as this is currently unclear.
Norming
Members decide on their regular meeting days/times, rules about tardiness or non-attendance, and set expectations regarding how they will interact with one another.
Adjourning
Members get together to discuss what they have learned and to share memories.
Performing
Members of your 8-person team break off into smaller groups of 2 or 3 and work on their sub-groups' individual tasks.
Storming
Members seem to be coming out of their shells, grouping into small alliances, and even arguing about the group's goals.
Conflict handling styles: Avoiding
Milton always finds something petty to be upset about. Today Milton is complaining to you that he did not get a shiny new red Swingline stapler like his office mate did
Change the organizations culture and procedures
People in your office seem to be afraid to try new things, so the company sets up a monthly brainstorming session where employees can safely present wild and innovative new ideas. The sessions happen after work hours, but everyone who attends and contributes at least one new idea gets to take the last Friday of the month off of work.
Effective Team Processes
Selena holds a 15-minute informal chat session at the end of each team meeting where all team members are expected to express the things that are bothering them, issues they are having with team members, etc.
In ________ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.
Self-managed
Which of the following is most important for the team leader to encourage during the storming stage of group development?
Voicing of disagreements
Conflict handling styles: Dominating
Your company withdrew the funding you planned to use to put your employees up at a really fancy hotel on this week's work trip. Instead, you'll have to stay at a cheap motel and double up in rooms. You announce the disappointing news and quickly move on to other business. There's no point in fielding questions or complaints since the money just isn't there.
Conflict handling styles: Integrating
Your department has just been given a $4,000 end-of-year bonus. Everyone has an opinion on how it should be spent, including fancy new desk chairs, a big party, a new copy machine, and new laptops. You take a few days to evaluate the office's needs using historical data and discussing options with each employee individually before finally arriving at a decision that you believe everyone will see as the best decision for all in the group.
Brig in outsiders for new perspectives
Your organization is in a rut. Everyone is doing the same things they've always done and there's nothing creative or groundbreaking happening. You have two employees retiring soon and decide to replace them with people from completely different industries to bring in novel perspectives and keep everyone on their toes.
For a manager, building an effective team requires work, but the payoff is
a stronger, better-performing work unit
Wendy mentions that she is relying on Bernard's work to get her work done. This is an example of
team member interdependence
Functional Conflict
-David sometimes brings hard boiled eggs for lunch at work, which several of his coworkers do not enjoy the smell of. One day at work, David and his coworkers discussed how they could best share the break room space. They decided that on days David brought in hard boiled eggs he would eat them in his office rather than in the break room. -Both Smitha and Lars were very passionate about their small business venture. When they were trying to decide on a location for their new storefront, the two had a very lengthy debate and somewhat heated discussion about the merits and drawbacks of each of their preferred locations.
Dysfunctional conflict
-Don was having a great year in terms of his sales numbers, but his team seemed to be struggling to hit their goals. Don went to Lai, one of the other members of the team, and told her he didn't think she was taking her job seriously and that perhaps she should focus on prioritizing her work over her petty personal life. -Both Yaz and Jasper had great ideas for a new marketing campaign and their supervisor liked both of the ideas. During their discussion of which campaign they should ultimately choose, Yaz reminded Jasper that his last campaign was ridiculous and a terrible flop and that her campaigns were always the good ones.
Five stages of group development in order:
1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning
After three months of boot camp, the group of new Marines had learned many skills and developed lifelong friendships. The final week of boot camp, called Marine Week, signaled that this group had reached the ________ stage, and would soon be moving onto their next assignments.
Adjourning
Trust triangle
Authenticity, Logic, Empathy
Task roles:
Clarence suggests new ideas for the group to look into Quinn is the "sage" of the group-she is the person people go to for clarification on important issues. Nia is well respected among the group and is thus the person that others go to for clarification on the groups values. When people need help understanding something, Musa is always able to come up with a good example to help. He also usually explores the implications associated with the issue. Emeldi is the person the group looks to when it is time to pull together their ideas and suggestions. Owen could be considered the group's secretary. He serves the group by documenting group discussions and outcomes and performs a "memory function."
The sudden shift from in-person late-night TV production to virtual production caused a dramatic shift for production crews. Based on what you know about punctuated equilibrium, the time before COVID-19 would be characterized as ______ while COVID-19 caused ______.
Equilibrium; abrupt change
In adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge.
FALSE Norming
Norms: unwritten rules for team members
For his first team meeting, Graham bakes and decorates a beautiful batch of holiday cookies for his teammates. His boss pulls him aside before the meeting starts and tells him that he should think about how this will be perceived; others might think he has too much time on his hands and doesn't spend enough time on his work.
Late-night TV production requires efficient and collaborative processes. Producers source material, writers take the material and script the show, then video, audio, and makeup act to meet taping deadlines. Finally, editors ensure the show meets broadcast standards. Based on what you know about team effectiveness, this sequence of events requires
High team interdependence
Spur competition among employees
HomeSafe sells and installs wireless home security systems in 5 districts across the Midwest. HomeSafe has about 20 sales reps in each district. At the end of each year, the top sales rep from each district wins an extra week of paid vacation time to use in the following year.
The new, virtual environment of late-night TV production could cause taping delays if one part of the process was delayed due to glitches. For example, if writers had difficulty collaborating online, it could cause a delay in scripting, which would push back taping. What type of conflict could this result in?
Intergroup
Team composition:
Javier hires team members that represent the wide array of diversity in his company's customer base.
Conflict handling styles: Obliging
Lauryl works hourly shifts at a restaurant and she isn't happy about her schedule for the upcoming week. You are Lauryl's coworker and offer to switch schedules with her this week. You don't have much going on outside of work this week, and one day in the future you may need a favor from her.
Conflict handling styles: Compromising
Stanley and Phyllis are both top salespeople at their company. Both believe that the biggest, most important potential clients should be given to them. They decide that a good system is to alternate evenly—one important potential client goes to one of them, then the next goes to the other, etc.
Studies have shown that informal groups enhance innovation and productivity.
TRUE
A(n) ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company.
Team
Use programmed conflict
To prevent everyone from passively agreeing with each other in quarterly department meetings, one person will now be required to openly point out all the possible things that could go wrong with each new project. Some of your employees want to bring the company's training program entirely online (option 1), while others think it's best to keep a face-to-face component in addition to offering a few online sessions (option 2). Due to resource constraints, the company can only choose one option. The executives decide to assign one upper manager to argue for option 1 and another to argue for option 2. This will help them to gather the necessary facts to make a final call.
