Ch. 13 Quiz
The three principles that characterize TQM are continuous improvement, teamwork, and ____.
customer focus and satisfaction
The ________ is the maximum capacity at which a facility can run under ideal conditions.
design capacity
Which of the following is an advantage of using the EOQ model?
helps managers make decisions about when and how much of a product to order
Economies of scale occur when the per-unit cost of production falls as a firm's output increases. How is this commonly achieved?
when the company has certain fixed costs that do not change with the rise or fall in units produced
The PERT/CPM technique requires the project manager to determine ________.
which activities must precede others and which must follow
________ is a system of getting the right materials to the right place at the right time.
Materials requirement planning
________ is a specialized field of management associated with the conversion or transformation of resources into products and services.
Operations management
Why is productivity important to countries?
Productivity matters because it produces a higher standard of living
____ is a deviation in the form, condition, or appearance of a product from the quality standard for that product.
Variation
Continuous improvement is typically associated with ____.
a reduction in variation and higher customer satisfaction