Ch. 13 Quiz

The three principles that characterize TQM are continuous improvement, teamwork, and ____.

customer focus and satisfaction

The ________ is the maximum capacity at which a facility can run under ideal conditions.

design capacity

Which of the following is an advantage of using the EOQ model?

helps managers make decisions about when and how much of a product to order

Economies of scale occur when the per-unit cost of production falls as a firm's output increases. How is this commonly achieved?

when the company has certain fixed costs that do not change with the rise or fall in units produced

The PERT/CPM technique requires the project manager to determine ________.

which activities must precede others and which must follow

________ is a system of getting the right materials to the right place at the right time.

Materials requirement planning

________ is a specialized field of management associated with the conversion or transformation of resources into products and services.

Operations management

Why is productivity important to countries?

Productivity matters because it produces a higher standard of living

____ is a deviation in the form, condition, or appearance of a product from the quality standard for that product.

Variation

Continuous improvement is typically associated with ____.

a reduction in variation and higher customer satisfaction