ch 17 managing people and work, mgmt chap 17 Quiz 9
Which of the following is an ineffective conflict-handling approach?
Accommodation
Third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by are referred to as _______.
Arbitrators
A manager develops relationships with other managers that are mutually beneficial to accomplishing the goals of their organization. This is known as _____________.
Building alliances
When the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off, this is known as _______.
Collaboration
David and Jose have been business partners for 8 years. While David wants to acquire one of their major competitors, Jose is keen on expanding operations to other states. After a few rounds of discussions, they decide on buying out two smaller firms in different states. David is happy with this decision because the acquisitions significantly enhance the prospect of acquiring major firms in future, and Jose's interest in expanding operations to other states is also met. Which of the following conflict resolution strategies does this situation represent?
Compromise
What is the result when each party is concerned about not only its own goal accomplishment but also the goal accomplishment of the other party and is to make concessions?
Compromise
Which of the following is a functional way of resolving conflicts?
Compromise
A department head uses his political skills to reduce the list of candidates to be considered for a position in the department to include a discussion of only those applicants who are personally acceptable to this manager. This is an example of _____________________.
Controlling the agenda
Jaden, the head of the human resources department reduces the list of candidates to be considered for a position in his department to include only those applicants who are acceptable to him. Which of the following political strategies is Jaden using in this situation?
Controlling the agenda
Which of the following political strategies helps managers increase and maintain their power?
Controlling uncertainty
Kathleen, the director of Hebron International School conducts meetings in a way that she strongly influences the alternatives considered for making important decisions. Which of the following political strategies does Kathleen use?
Correct Controlling the agenda
Which of the following is true of organizational politics?
Correct Engaging in organizational politics can help managers overcome resistance to change and achieve their goals.
Which of the following is true of the integrative bargaining strategy that emphasizes creating new options for joint gains?
Correct It helps parties to come up with new alternatives that will expand the resource pie.
Which of the following helps managers gain support for their initiatives and goals?
Correct Organizational politics
Both the marketing division and the corporate communications department of Value Homes, a real estate company, claim responsibility for developing corporate marketing strategies. Which of the following could be a potential source of conflict between the two divisions?
Correct Overlapping authority
Which of the following is a political strategy for managers to exercise power unobtrusively?
Correct Relying on objective information
The marketing department needs the production department to manufacture the goods it attempts to sell, while the production department needs the marketing department to find customers for the goods it produces. Which of the following is a source of conflict between the marketing and the production departments?
Correct Task interdependence
Why is competition ineffective as a conflict resolution strategy?
Correct The two sides to a conflict are more concerned about winning the battle than cooperating.
Why is accommodation ineffective as a conflict resolution strategy?
Correct The weaker party who gives in might look for ways to get back at the stronger party in the future.
Under which of the following circumstances does accommodation take place between parties involved in a conflict?
Correct When one party has more power than the other party
If the source of a conflict is overlapping authority, a manager should:
Correct clarify the chain of command.
Two parties in conflict focusing on each other's shortcomings rather than solving the source of the conflict is an example of:
Correct focusing on people instead of the problem.
When differences are resolved by compromise or collaboration between the parties in disagreement, it is known as _____.
Correct functional conflict resolution
Conflict that takes place between different departments of the same organization is known as:
Correct intergroup conflict.
Jim, the dean of student services and Paula, the dean of academic affairs, are in disagreement about how to handle the misconduct of a student. Their disagreement with each other signifies _____ conflict.
Correct interpersonal
Mary and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of _____.
Correct organizational conflict
Discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursual of objectives is known as:
Correct organizational conflict.
The activities that managers engage in an organization in order to increase their power and to use power effectively to achieve their goals are known as:
Correct organizational politics.
An impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution is called a(n):
Correct third-party negotiator.
Creating new options for joint gain occurs by focusing on a(n) _____ scenario.
Correct win-win
Once two parties in a conflict focus on a win-win scenario, it means that rather than having a fixed set of alternatives from which to choose, the two parties can come up with new alternatives that might even expand the resource pie. This is referred to as _________________________.
Creating new options for joint gain
Managers who _______________ are likely to see their _________________.
Decrease uncertainty; power increase
_______ are _______ the manager wants and _______ are _______ the manager wants something.
Demands; what; interests; why
Kevin, the production manager at Hexavex Systems prefers long production runs of thousands of units in order to drive the cost per unit down. However, Andrea, the marketing manager prefers shorter production runs of a few hundred units in order to deliver the product more quickly to a key customer. Which of the following is the source of conflict between the two managers?
Different goals
Focusing on what is fair is consistent with the principle of ________________, which emphasizes the fair distribution of outcomes based on the meaningful contributions that people make to organizations.
Distributive justice
In which of the following types of negotiations do parties in conflict strive to get the majority share of the available resources without considering their interpersonal relationship?
Distributive negotiation
Which of the following is NOT a strategy that managers can use to facilitate integrative bargaining between managers who are in conflict?
Emphasizing personal goals
Which of the following is a strategy used to encourage integrative bargaining?
Emphasizing superordinate goals
Which of the following is NOT a strategy to facilitate integrative bargaining?
Focus on the people, not the problem
In order for people in conflict to create new options for joint gain, they must first ____________________.
Focus on their interests
Two parties in conflict focus on each other's shortcomings instead of focusing on solving the problem. This is an example of ______________________________.
Focusing on the people instead of the problem
A marketing manager prefers shorter production runs of a few hundred units in order to deliver the product more quickly to a key customer, while the production manager prefers longer runs of thousands of units in order to drive the cost per unit down. This is an example of ___________________.
Incompatible goals
At ExpressFed Inc., production managers are evaluated for their success in driving costs down, while marketing managers are evaluated on the basis of customer satisfaction. The conflict that occurs when overtime hours are needed in order to deliver the product at the time promised is based on _______________________.
Incompatible reward systems
As a marketing analyst, Brad has been able to accurately predict customer trends for the past several years. Brad has been able to _______ his power through _________________.
Increase; controlling uncertainty
Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?
Increasing awareness of the sources of conflict
A female manager feels that a certain group of male managers band together against her whenever one of them disagrees with what she is proposing. A conflict management strategy that could be used successfully would be ______________________________.
Increasing diversity awareness
Which of the following strategies should be used to resolve conflicts that arise out of communication problems when interacting with people, groups, and organizations in other countries?
Increasing diversity awareness and skills
A manager in the marketing department feels that it should be possible to manufacture a new product at a low cost per unit, but a production manager feels that the actual costs of production will be much higher. This is an example of ___________________.
Intergroup conflict
Conflict that arises between different organizations that are competing for sales in the same target markets is known as ________________________.
Interorganizational conflict
Mary and Jerry are partners in a business, but they disagree about the company's mission and objectives. This is an example of ___________________.
Interpersonal conflict
Michelle, the human resource manager, and Carrie, the vice president of operations, both work for the same organization but are in disagreement about the organization's diversity policy. This is an example of ______________________.
Interpersonal conflict
Bob and Tom both work in the public relations department. However, they are at discord regarding the dissemination of the company's position on environmental waste. This is an example of ____________________.
Intragroup conflict
Two managers in the marketing department disagree as to whether their organization should spend the bulk of its promotion dollars on consumer advertising or trade promotion. This is an example of _______________.
Intragroup conflict
Which of the following is true of the political strategy that emphasizes relying on objective information?
It causes others to believe that what the manager is proposing is the appropriate or rational thing to do.
Which of the following is true of emphasizing superordinate goals?
It helps parties in conflict to keep in mind that they are working together for a larger purpose despite their disagreements.
Which of the following is true of the integrative bargaining strategy that emphasizes focusing on what is fair?
It is consistent with the principle of distributive justice and focuses on the unprejudiced distribution of outcomes.
Which of the following is true about the political strategy that focuses on making everyone a winner?
It makes sure that everyone who supports a proposal benefits personally from providing that support.
A manager exercises her power unobtrusively in order to ensure that other managers whose support they need for an important decision benefit personally from providing support to that manager. This is known as ________________________.
Making everyone a winner
When a third-party negotiator acts as a(n) _______, their role in the negotiation process is to facilitate an effective negotiation between the two parties; these negotiators do not force either party to make concessions.
Mediator
Discord that arises when the goals of different individuals are incompatible and these individuals attempt to block each other's attempts to accomplish their objectives, it is known as ___________________.
Organizational conflict
Which of the following is true of the impact of conflict on organizational performance?
Organizational performance is at its peak when there is an optimum level of conflict.
Two managers both claim authority for the same tasks. This is known as _________________.
Overlapping authority
A manager who is unable to resolve a serious conflict between two of her subordinates decides to move one of these subordinates to a different department in order to reduce the frequency of the conflict. This is a conflict management strategy known as ________________.
Permanent transfer
In XYZ Corporation, managers at different levels of the organization are in conflict because the money set aside for raises for managers for the upcoming year must be divided up among all of the managers in some way. This is an example of _________________.
Scarce resources
The production manager at JPC Inc. faces difficulty in meeting the quarterly production target as 10 of the production staff report in sick. Based on this scenario, which of the following sources of conflict is likely to cause conflict?
Scarce resources
The goals that all parties in conflict agree to are known as _________________.
Superordinate goals
A group of students in a marketing class is assigned to a project team that is responsible for a class presentation, and one of the team members fails to complete his part of the development of the presentation. As a result, the presentation failed. This is an example of _____________________.
Task interdependence
The marketing department needs the production department to manufacture the goods it attempts to sell, while the production department needs the marketing department to find customers for the goods that it is producing. This is known as __________________.
Task interdependence
Two managers rely on each other in order to accomplish a given task. This is known as __________________.
Task interdependence
An impartial individual, with expertise in handling conflicts, who helps parties in conflict reach an acceptable solution is called a(n) _____________________.
Third-party negotiator
When managers exercise power _______, other members of an organization may not be aware that the managers are using their power to influence them.
Unobtrusively
Third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by are referred to as _____.
arbitrators
When the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off, it is known as _____.
collaboration
Dan and Scott head the production and marketing departments respectively at KYP Solutions Inc. Dan wants to extend the roll out date of a new product by two months in order to cash in on an impending decrease in the prices of raw materials. Scott, on the other hand, fears losing out to competition and wants Dan to start production immediately. In an attempt to resolve their conflict, Dan and Scott decide to produce a smaller number of units initially and scale up production once the prices of raw materials have reduced. This method of conflict resolution is known as _____.
compromise
In integrative bargaining, conflicts are handled through collaboration and/or _____.
compromise
Michelle, the manager of human resources at KLP Consulting and Carrie, the vice president of operations, of the same organization are in disagreement about their company's diversity policy. This is an example of _____ conflict.
interpersonal
Two managers in the marketing department of SGR Inc. disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing. This is an example of _____ conflict.
intragroup
Conflict that takes place between members of the same department is known as:
intragroup conflict.
Managers at Delaware Appliances feel that an advertisement of one of their major competitors is false and tarnishes the reputation of Delaware Appliances. This can lead to which of the following types of conflict?
nterorganizational conflict
The tactics that managers use to increase their power and to use it to gain the support of others within an organization are known as:
political strategies.
