Ch. 2 MindTap quiz

One team member presents a potential solution to the task at hand. Another team member begins to ask questions in an attempt to identify the strengths and weaknesses in the solution. Which of the following actions is described in this scenario?

- Conflict Consensus Conformity Conflict is what group meetings are all about—discussing different ideas. Conflict that challenges ideas leads to better solutions. Conflict about personalities can be destructive. In this situation, the team is engaging in healthy conflict about ideas, not personalities. Conformity involves agreeing to abide by certain ideas, rules, and principles. Consensus is decision making that reflects the contributions of all team members.

Michelle and Brent discussed using a wiki to share information. What are some of the productivity benefits of using a wiki? Check all that apply.

Fewer meetings Less email Improved work processes

Noreen's team is now ready to prepare a status report to submit to the client. The team has met and discussed the goals and the client's expectations for the report. What is the next step the team should take in preparing the status report?

Identify the audience and goals for the report. - Develop a project plan for writing the report. Determine who will be the proofreader for the report.

Michelle and Brent discussed using a wiki to share information. What are some of the productivity benefits of using a wiki? Check all that apply.

Improved work processes - More contributions - Video capture software - Better collaboration

You and a coworker work for a brand management firm and are writing the copy for the new website for a local microbrewery. You and your coworker will finalize the copy before sending it to the web developers, who work for a third party. The collaboration tool most appropriate to use as you write copy with your coworker is Google Docs

It will allow you and your coworker to collaborate effectively on a fairly small project

This tool is most appropriate because:

It will be the most efficient for collaboration It will allow you and your coworkers to share information privately - It will reduce criticism of initial ideas from the rest of the team

When commenting on Michelle's writing, what advice should Brent follow? Check all that apply.

Only point out sections you like so that you don't hurt anyone's feelings - Emphasize the writer when giving positive feedback - Comment helpfully but sparingly Read first for spelling and punctuation

A team of marketing executives meet to share advertising ideas for a major client. Sarah suggests a campaign to reach senior citizens on Facebook. Colin criticizes the idea and makes Sarah feel embarrassed about her suggestion. What advice would you give to Colin?

Put the good of the team ahead of your personal gain - Respect each team member's integrity and emotional needs Hold your team to your personal ethical standards

What can you do to successfully communicate across cultures?

Request that the host culture be the one that everyone adapts to in a meeting Share your cultural preferences and highlight those you don't understand - Communicate clearly, avoiding slang and jargon that can be misunderstood

When commenting on each other's writing, what advice should Brent and Michelle follow? Check all that apply.

Rewrite sections they think are weak to help save time - Point out sections they like, as well as sections they dislike - Use "I" language Assume the role of an instructor

You are from Chicago and are traveling on business, meeting with one of your company's vendors in Bogota, Colombia. When your Colombian colleague dropped you off at the hotel last night, you confirmed that you would have a 9:00 a.m. meeting with the supply chain manager to review your company's contract. The next day, you arrive at the designated location at 8:55 a.m. You are still waiting for everyone else to arrive at 9:10. Finally, just as you are about to leave, the supply chain manager and his assistant arrive with coffee and pastries. It is now nearly 9:20. What cultural difference is at work in this scenario?

The supply chain manager is more important than you, so you have to wait. The supply chain manager ¡s subtly telling you the contract is not acceptable. - The supply chain manager perceives time differently from you.

A multinational manufacturer of industrial equipment is not meeting its sales goals. When a global team of sales managers meets to review the compensation structure for the sales team, Jason suggests reducing the sales team's base pay and increasing the commission percentage. Dahan disagrees. He suggests removing the commission system completely in favor of a higher salary. What cultural difference is described in this scenario?

Time orientation Formality - Uncertainty avoidance

Your team is developing a marketing campaign for a local brewery. In total, 12 people from two different divisions of your organization are collaborating on this project. You and four coworkers have been assigned the task of generating some initial layouts for print materials and then soliciting feedback. The layouts will be created using special design software. Which collaboration technology would be most appropriate to use in sharing your task?

wiki

What are the results of an inclusive work environment? Check all that apply.

- Employees' unique contributions are valued. Employees have lower job security. - Employees contribute fully. - Employees feel they can reach their full potential.

Michelle and Brent discussed using a wiki to share information. What are some of the productivity benefits of using a wiki? Check all that apply.

- Fewer meetings Reduced wait time - Improved knowledge management - Better outcomes

Since this team is diverse, with members from different cultures, which cultural differences should members take into consideration as they collaborate and complete their written document? Check all that apply.

- Individualism Religious affiliation - Formality Family values - Context sensitivity

Melanie is on a team with Denise. Since she began working with Denise on a project two weeks ago, Melanie has noticed that Denise has been very autocratic and hasn't listened to any of the team members. No one has said anything to Denise because she does the lion's share of the work on the team, which makes it easier on everyone else during this busy time of year. Melanie knows that she should say something before the situation goes on much longer and the behavior becomes harder to change. Melanie approaches Denise and offers this feedback: "Denise, I wanted to give you some feedback so that you will be more successful. First of all, you talk too much in meetings and don't let others make decisions. This might work for you, but it has made it hard for the rest of the team. In the future, would you please work on this unprofessional behavior?" Why isn't Melanie's feedback to Denise effective?

- It labels her and speaks for the team It is specific, positive, and doesn't exaggerate It avoids labels and "I" statements

Working with colleagues from other countries requires you to communicate cross-culturally. What is cross-cultural communication?

- The creation of a message that can be understood by someone from another culture The appreciation of diversity among people from outside your own culture The belief that your own cultural group is better than other cultural groups

Which of the following statements about the differences between male and female communication are true? Check all that apply.

- Women prefer to talk out solutions with another person. Men tend to internalize their failures and externalize their successes. - Men are more likely to criticize a coworker's work. Men speak in the same way to men and women in the workplace.

As this team begins to collaborate, the collaboration technology that would be the most effective for the team to use is__wiki_____ because:

-The team has members in many cities who need to collaborate and share information In light of the distance, this option would make conversing less expensive Direct file and information sharing, one-to-one, would make the project easier

Imagine being assigned to a team project at work. During the team's first meeting you should agree on how you will operate. You should consider discussing each of the following topics except:

A decision-making process Consequences for missing a meeting - Intimate details about your personal life How to handle a situation where a team member needs help with a task

Michelle and Brent work for a nonprofit agency. Their supervisor asked them to apply to the state for additional funding. During their first meeting they reviewed the grant application, identified the project's goals, and discussed using a wiki to share information. During their second meeting they divided the work evenly between them. Brent offered to write the staffing request and asked Michelle to write the cost analysis because she has a background in finance. They agreed to provide each other with feedback on their sections of the application. They developed a schedule of tasks and deadlines. During their third meeting, Michelle volunteered to make sure the application had a single voice and asked Brent to proofread the document before he submitted the online application. What step in the team writing process occurred during the second meeting?

Create a project plan

Michelle and Brent work for a nonprofit agency. Their supervisor asked them to apply to the state for additional funding. During their first meeting they reviewed the grant application, identified the project's goals, and discussed using a wiki to share information. During their second meeting they divided the work evenly between them. Brent offered to write the staffing request and asked Michelle to write the cost analysis because she has a background in finance. They agreed to provide each other with feedback on their sections of the application. They developed a schedule of tasks and deadlines. During their third meeting, Michelle volunteered to make sure the application had a single voice and asked Brent to proofread the document before he submitted the online application. What step in the team writing process occurred during the first meeting?

Create a project plan Draft the writing - Identify project requirements Finalize the project

Michelle and Brent work for a nonprofit agency. Their supervisor asked them to apply to the state for additional funding. During their first meeting they reviewed the grant application, identified the project's goals, and discussed using a wiki to share information. During their second meeting they divided the work evenly between them. Brent offered to write the staffing request and asked Michelle to write the cost analysis because she has a background in finance. They agreed to provide each other with feedback on their sections of the application. They developed a schedule of tasks and deadlines. During their third meeting, Michelle volunteered to make sure the application had a single voice and asked Brent to proofread the document before he submitted the online application. What step in the team writing process did Michelle volunteer for during the third meeting?

Draft the writing - Revise the writing Create a project plan Finalize the project

When commenting on Brent's writing, what advice should Michelle follow? Check all that apply.

Emphasize the text when giving negative feedback Read first for meaning; comment on large issues first

You are leading a search committee that is in the final stages of the process. An interpersonal conflict between two members of the group seems to arise each time you meet. During your meeting to discuss which candidate should receive the job offer, two of the committee members begin shouting at each other. What conflict management strategy is most appropriate in this situation?

Ignore fleeting issues - Address personal conflict directly Encourage all contributions, even if people disagree

You are on a multinational team. Several of your team members are from Japan. You have noticed that your team's decision-making process is fairly slow. This slower decision-making process is likely the result of group-oriented behavior because:

In group-oriented cultures, people speak more slowly because understanding others is important - Group-oriented cultures will go to great lengths to reach decisions through group consensus A team's decision making is affected only by the individual preferences of its members

This tool is most appropriate because:

It will reduce criticism of initial ideas from the rest of the team - It will allow the entire team to view the layouts in their original format It will allow you and your coworkers to keep your information private

Noreen is a creative manager overseeing a project with a team of six members. Noreen's team is located in Tokyo, and most of the members have worked together before; however, they have a new addition to the team for this project. The new team member is from the company's Atlanta offices. What is the first step that Noreen should take as her team begins the project?

Noreen should send the team to conflict management classes to help establish norms. - Noreen should help the team members build relationships with the new member. Noreen should publish a list of policies and procedures for dealing with the new member.

RALPH: Alex, have you seen the files that were on the copier? ALEX: No. I just came in. I didn't see any files. You might ask Rahul. He was just in here getting something off the printer. RALPH: Is Rahul that Mexican guy in accounting? ALEX: No, he's Indian. He's over in your division. What would make this conversation more appropriate for an inclusive work environment?

Ralph should have avoided using the term guy. Alex should have mentioned Rahul was Indian so that Ralph wouldn't have had to ask. - Alex and Ralph should avoid references to coworkers' ethnicity.

Dana has been assigned to work with Randy on an important strategy project. During their first meeting Randy says, "You are young enough to be my granddaughter." Dana responds by saying, "My mother always taught me to treat senior citizens with respect." When they are discussing how they plan to communicate, Dana wonders if Randy even has a cell phone, and Randy assumes Dana would prefer not to have regular face-to-face meetings. Which assumption about communication channel is correct?

Randy was correct in assuming Dana would avoid regular face-to-face meetings - Generational differences have no significant impact on preferred communication channels Dana was correct in assuming Randy wouldn't understand technology

As they complete the status report, Noreen's team experiences some cultural communication and work style differences. Noreen's team has become frustrated with the Atlanta member, Sheri, who refuses to participate in consensus-forming discussions because she wants to use a simple majority vote. Noreen talks to Sheri to help her understand the dynamics at work. NOREEN: Sheri, your input is important to this team. I'd like to talk to you about our team dynamics in order to help you feel more comfortable with the team processes. SHERI: Thanks, Noreen, I'd like that. I just don't feel that all the Asians on the team and I think alike. Which revision would be the most appropriate for Sheri's statement?

Thanks, Noreen, I'd like that. I just don't think that all the Japanese on the team and I think alike. Thanks, Noreen, I'd like that. I feel that the members who are Japanese and I don't think alike. - Thanks, Noreen, I'd like that. I feel like my team members and I just think differently.

As the team works closely on its project, what guidelines should members follow in order to provide effective feedback that improves the work of the team and individuals? Check all that apply.

Use flattery. - Be descriptive. - Avoid labels. Apply generalities.

To be an effective manager, you need to make reasonable changes in the way you communicate with people with disabilities because

You don't need to accommodate anyone with disabilities You should communicate the same way with all audiences - You should adjust your style to accommodate any audience, regardless of disability

Your team is developing a marketing campaign for an online shoe retailer. In total, six people from four different divisions of your organization are collaborating on this project. You and two coworkers have been assigned the task of generating some initial ideas for social media marketing. Which collaboration tool would be most appropriate to use in sharing your research with your coworkers before you bring your ideas to the entire team? ______________

wiki