Ch 2

What are the types of outputs according to the systems viewpoint? (Check all that apply.)

Employee satisfaction Finished products

According to the systems viewpoint, what are three types of inputs?

Equipment People Money

__ are the people, money, information, equipment, and materials required to produce an organization's goods or services.

Inputs

Which of the following are true of a learning organization? (Select all that apply.)

It is able to modify its behavior to reflect new knowledge. It actively creates, acquires, and transfers knowledge within itself.

Identify the two theorists who contributed the most to the human relations movement.

Maslow McGregor

What are the two branches of quantitative management?

Operations management Management science

In which of the following ways did Munsterberg suggest that psychologists could contribute to industry? (Select all that apply.)

Recognize the psychological conditions necessary for employees to do their best work. Identify the people who are best suited for a job. Identify ways managers can influence employees to take desired actions.

Which of the four disciplines are included in the behavioral science approach to management? (Choose all that apply.)

Sociology Psychology Anthropology Economics

Which three individuals helped pioneer administrative management theory? (Select 3 options.)

Spaulding Fayol Weber

Which of the following questions should you research in order to better understand a company before a job interview?

What do clients mention in their reviews of the company and its products/services? What are the company's mission and vision statements and do I support them? Who are the key players touted on the company's website? When was the company founded and how has it evolved over the years? What does the company seem to value most, and how does it treat its employees?

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? (Select all that apply.)

Without customers, businesses wouldn't exist. A corporation can be thought of as a human community. Workers should be treated as assets.

Which of the following are the key functions/roles managers must perform in order to create learning organizations? (Check all that apply.)

Work to generalize ideas with impact Build a commitment to learning Work to generate ideas with impact

Management science is important because it

advocates the use of rational, science-based techniques and mathematical models to improve decision making and strategic planning.

The ___ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement.

behavioral

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.

contemporary

Select the two overarching perspectives about management.

contemporary historical

According to the ___ viewpoint, a management problem should be handled according to the individual and the environmental situation.

contingency

____ management encourages managers to make facts and logic the foundation of their approach to decision-making.

evidence based

In terms of the systems viewpoint, _____ is information about the reaction of the environment to the outputs that affects the inputs.

feedback

Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information?

feedback

Complete the following sentence with all the true statements about the classical perspective of management. The classical perspective of management

had two branches - scientific and administrative. emphasized finding ways to manage work more efficiently. assumed that people were rational.

Two overarching perspectives about management are the ________ perspectives.

historical and contemporary

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

Scientific management is the study of work methods to improve the productivity of _____.

individual workers

According to the systems perspective, transformational processes are responsible for turning

inputs to outputs

James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______.

inputs; outputs

A system is a set of _____ parts that operate together to achieve a common purpose.

interrelated

Issues with the classical viewpoint include that it: (select all that apply)

is overly mechanistic views humans as cogs in a machine fails to account for the importance of human needs

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.

labor shortages

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.

mechanistic

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

modern management

Select all of the true statements regarding Gary Hamel's thoughts on management:

much of management theory is dated and doesn't fit the current realities of organizational life we must look at management as a process, and then make improvements and innovation ongoing and systematic management innovation is essential to future organizational success

_____ management focuses on managing the production and delivery of an organization's products or services more effectively.

operations

Management science is sometimes known as _____.

operations research

In terms of the systems viewpoint, profits and losses are types of _____.

outputs

According to Gary Hamel, management should be viewed as a(n) _____ to which ongoing improvements and innovation can be made systematically.

process

The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories.

psychology

What are the three viewpoints of the contemporary perspective of management?

quality-management systems contingency

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.

quantitative

Evidence-based management focuses on bringing _____ to the decision process.

rationality

What are the two branches of the classical viewpoint of management?

scientific administrative

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.

system

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

Administrative management is concerned with managing ________.

the total organization

Which of the following statements are accurate regarding the importance of learning about a company's mission and vision statements before a job interview? (select all that apply)

these statements tell you why the company exists you will be a better fit for a company if you support their mission and vision statements these statements tell you what the company wants to achieve over time

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.

transformation processes