CH. 2 T/F
12) Decision-support systems use internal information as well as information from external sources.
T
18) Supply chain management systems are more externally oriented than enterprise systems.
T
6) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.
T
11) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.
T
13) Shipping a product to a customer is an example of a business process.
T
14) ESSs draw summarized information from internal MIS and DSS.
T
16) MIS job growth is projected to be 50% greater than other jobs in the next five years.
T
17) Enterprise systems often include transactions with customers and vendors.
T
19) A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool.
T
2) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
T
20) Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.
T
3) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.
T
1) Enrolling employees in benefits plans is a business process handled by the finance and accounting function.
F
10) Most MISs use sophisticated mathematical models or statistical techniques.
F
15) ESSs are designed primarily to solve specific problems.
F
4) Transaction processing systems are most commonly used by the senior management level of an organization.
F
5) In social business, firms use social networks for coordinating production tasks.
F
7) A hotel reservation system is a typical example of a management information system.
F
8) You would use an MIS to help decide whether to introduce a new product line.
F
9) Management information systems typically support nonroutine decision making.
F