CH. 2 T/F

12) Decision-support systems use internal information as well as information from external sources.

T

18) Supply chain management systems are more externally oriented than enterprise systems.

T

6) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

T

11) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.

T

13) Shipping a product to a customer is an example of a business process.

T

14) ESSs draw summarized information from internal MIS and DSS.

T

16) MIS job growth is projected to be 50% greater than other jobs in the next five years.

T

17) Enterprise systems often include transactions with customers and vendors.

T

19) A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool.

T

2) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.

T

20) Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.

T

3) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.

T

1) Enrolling employees in benefits plans is a business process handled by the finance and accounting function.

F

10) Most MISs use sophisticated mathematical models or statistical techniques.

F

15) ESSs are designed primarily to solve specific problems.

F

4) Transaction processing systems are most commonly used by the senior management level of an organization.

F

5) In social business, firms use social networks for coordinating production tasks.

F

7) A hotel reservation system is a typical example of a management information system.

F

8) You would use an MIS to help decide whether to introduce a new product line.

F

9) Management information systems typically support nonroutine decision making.

F