CH 4, 5, 6, & 7

is a resource provided by the U.S. Department of Labor that can help organizations with the process of job analysis.

O*Net

Employees often include a(n) _______ disclaimer on application forms that states the right of the employer or the employee to terminate employment at any time with or without notice or cause.

at will employment

Vacancy costs, separation costs, and replacement costs are all associated with

employee turnover

When Kelly McGuire, a nurse, announced that she was quitting her job at the hospital and relocating to another state, her coworkers felt somewhat relieved. Kelly was known for trying to pass off her work to other nurses and spreading rumors about employees and patients. Which type of turnover best describes Kelly's departure from the hospital?

functional turnover

Which of the following is a myth about retention?

if high performers want to leave, a company cannot hold them.

Some retailers such as target provide ____ to college students. These arrangements are believed to be mutually beneficial in providing students with much-needed experience and in giving the organization the chance to assess workers so that they can offer permanent positions to those who show good performance.

internships

Matt, a new junior lawyer at a law firm, was closely supervised and monitored by Juan, a senior lawyer. Juan reviewed everything that Matt did and made modifications to Matt's work. However, lately, Juan has stopped monitoring Matt and supervising his work. He has also given Matt the freedom to make decisions related to his work. The given scenario is an example of _____.

job enrichment

Jaylyn works as a cashier at a grocery retail store. To relieve the monotony of the job, his manager asks him to perform other duties such as stocking the shelves and helping customers locate products and answering customers' queries. The given scenario exemplifies

job rotation

to control absenteeism, some employers use a ___ that offers employees the most flexibility and management over their own attendance.....

paid time off program

_______ consists of all persons who are actually evaluated for selection.

the applicant pool

Which of the following is a difference between structured interviews and unstructured interviews?

unlike structured interviews, unstructured interviews have no established scoring key

An organization that wishes to improve employee involvement, efficiency, and customer satisfaction might conduct=

workflow analysis

Sonja is the HR Manager of a large bank that wants to hire three loan officers. Sonja wants to get an estimate of the required size of the initial applicant pool. In this scenario, Sonja should calculate the _____.

yield ratio

Fiona, an employee at a company, always helps her colleagues with their work. If she finishes her work before schedule, she helps her colleagues with their tasks to ensure that the company's projects get completed on time. This scenario exemplifies _____.

organizational citizenship behavior

Yvonne wants to use Hackman and Oldham's job characteristics model to redesign jobs in her department to improve employee motivation, performance, and satisfaction. Which of the following redesign actions would be the most helpful in achieving Yvonne's goals?

Asking employees to take personal responsibility for their work and allowing them greater freedom in how they complete certain aspects of their jobs

Nathan is the owner of a trading firm. During the selection of new employees, he wants to test the candidates' reasoning and mathematical abilities. He also wants to evaluate their aptitude for teamwork and collaboration with other employees. Which of the following types of tests should Nathan administer during the selection process?

Cognitive ability tests and emotional intelligence tests

Which of the following is most likely to be asked of an applicant in a behavioral interview?

Describe a time when you had to give another employee negative feedback about his or her performance.

Which of the following scenarios is an example of involuntary absenteeism?

Polly missing two days of work when she is admitted to a hospital after experiencing sharp abdominal pain

Which of the following is a difference between skill variety and multitasking?

Skill variety is the extent to which the work requires several activities for successful completion, whereas multitasking involves doing several tasks at the same time.

Brian is applying for the position of a registered nurse at a hospital. Before his interview with the hiring manager and before the job is offered to him, Brian is asked to complete a medical examination to screen him for infectious diseases that might pose a transmission risk to patients. Which of the following statements is the most accurate about the hospital's selection process?

The hospital cannot ask Brian to complete a medical examination until a conditional job offer has been made to him.

Which of the following is a difference between core workers and flexible workers of an organization?

Unlike core workers, flexible workers are just-in-time workers who are employed for specific projects.

Which of the following is a difference between special-purpose teams and self-directed work teams?

Unlike special-purpose teams, self-directed work teams use regular internal decision-making processes.

Organizations such as Google that offer desirable working conditions, compensation, and benefits such as free food, on-site gyms, and napping pods have

a strong employment brand

Eleana is recruiting candidates to fill vacancies for machine operators in her organization. After the interviews, she offered positions to four candidates. However, only two of them were finally hired. The _____ in the given scenario is 50 percent.

acceptance rate

Which of the following is a component of the social awareness dimension of emotional intelligence?

conflict management

an organization that relies primarily on ___ for attracting new applicants should be especially cautious about limiting diversity in its workforce and possibly violating equal employment opportunity law.

current employee referrals

section of a job description for a psychiatrist might state the following: Applicants should have a valid medical license and medical degree from an accredited school, and they should have strong critical thinking skills and knowledge of biology, medicine, and various counseling techniques.

job specifications

Which of the following tasks is most likely to be considered a marginal job function as opposed to an essential job function of a front-desk receptionist at a law firm?

lifting and moving heavy boxes mailed or delivered to the office

Which of the following is a potential disadvantage of using technology in recruiting?

loss of privacy

Diego, the HR Manager of an organization, conducts an anonymous survey of the employees in the organization to analyze the levels of job satisfaction and organizational commitment. While reviewing the results of the survey, Diego notices many comments that indicate employees feel disconnected with the organization and are not satisfied with their jobs. The results of the survey show that approximately 43 percent of the employees disagree with some of the organization's overarching goals and that 35 percent of the employees would leave the organization if they get a better job opportunity. In the given scenario, the results of the survey demonstrate:

low organizational commitment

Which of the following requirements in a job posting for a digital marketing specialist would most likely violate the Equal Employment Opportunity Commission (EEOC) guidelines?

must be young and have a good knowledge of current trends among young customers

A day care center that fails to conduct background checks on job applicants and ends up recruiting someone with prior convictions for violent crimes might face legal charges for _____.

negligent hiring

A national retailer is reevaluating its existing recruiting strategies. In the past, the organization relied primarily on internal recruiting. If the organization decides to hire employees using external recruiting, which of the following would be the most likely advantage to the organization?

new hires may bring new industry insights and expertise

Abraham Maslow's needs theory of motivation assumes that:

only unsatisified needs motivate individuals

In the context of employee selection tests, faking is a potential problem associated with _____.

personality tests

Vineeta works for a reputable company headquartered in San Francisco. There is mutual understanding between the company's management and Vineeta about her functions in the company and her compensation. Vineeta clearly understands her roles and responsibilities in the company and the expectations of her superiors. She is also aware of the rewards she will receive from the company in return for her services. The given scenario most likely illustrates the concept of _____.

psychological contract

Mohit, an assembly line worker, had applied for a position in the production department of a food manufacturing company. During the selection process, he was asked to pick up marbles using forceps and place them perfectly on little grooves. This test enabled the examiners to test Mohit's hand-eye coordination and arm-hand steadiness. In this scenario, Mohit most likely took a _____.

psychomotor test

Of the job analysis methods listed below, the **** is likely to be the fastest way for an organization to gather information

questionnaire method

Mavericks Coffee is a small, locally owned coffee shop in Visalia, California. The owner currently employs three part-time baristas and wants to hire two more part-time workers for the summer. The owner posts an ad for two more baristas in Bowring High, a local high school. In the given scenario, all the students of Bowring High represent _____.

the applicant population

_____ is based on the notion of person/environment fit.

the attraction selection attribition theory

Telework is not feasible for all kinds of jobs. Which of the following jobs would be best suited for telework?

the job of data entry and analysis consultant

A police department requires that all applicants for a job in the department have a graduate degree and attain a minimum cutoff score on each of the four selection tests to be eligible for hiring. Which of the following approaches for combining predictors of selection criteria is the police department using?

the multiple hurdles approach

Imagine a firm that offers flextime, pays good salaries, has an open-door policy, and offers free lunch and snacks to its employees. The jobs in the firm, however, are monotonous, and there is little scope for advancement. Based on Frederick Herzberg's two-factor theory, which of the following statements is most likely to be accurate of the firm's employees?

they will not exert effort to improve their performance