Ch 7

Which level of management includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling?

middle management

An organization that sets its vision hopes to achieve what two objectives?

giving the organization a sense of purpose giving the organization a set of values

In an organization, ______ establish a vision and corporate values, while ______ carry out that vision.

leaders; managers

Creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency is the definition of

leadership

The management function that involves creating a vision for the organization, communicating it to others, and motivating them to achieve goals is ___

leading

A ______ gives the organization a sense of purpose and a set of values that unite workers in a common destiny.

vision

An organization's ______ is a broad explanation of why the organization exists and where it is trying to go.

vision

During strategic planning, top managers decide:

which customers to serve geographic areas in which to compete what products or services to sell

What two tasks are the direct responsibility of supervisory managers?

workers' daily performance evaluating first line workers' daily performance

In which two situations is autocratic leadership effective?

working with new, unskilled workers emergencies

What are two characteristics that define goals?

They are broad. They are long-term.

A company's ___ is a broad explanation of why the organization exists and where it is trying to go.

Vision

When organizing a firm, top managers:

assign tasks establish procedures allocate resources

The tasks managers perform to organize a firm to achieve its goals include:

assigning tasks establishing procedures allocating resources

A(n) ______ is a specific, short-term statement of how to achieve the organization's long-term _____.

objective; goals

The definition of __ states: specific, short-term statements detailing how to achieve the organization's goals.

objectives

What three positions are considered as top management in an organization?

Chief Financial Officer Chief Executive Officer Chief Operating Officer

______ is at the heart of all the management functions because it requires managers to choose among two or more alternatives

Decision making

______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

Management

The tasks of knowledge managers include:

making information known to everyone in the organization keeping information in a readily accessible place finding the right information

Employees who get things done using an organization's financial resources, information, equipment, and workers are:

managers

The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives

staffing

When top management is deciding the organization's major goals, policies, and the resources needed to get there, they are doing __ planning.

strategic

The definition of states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.

tactical planning

Who performs strategic planning?

top management

A ______ is an outline of the fundamental purpose and basic philosophy of an organization

mission statement

Management is the process used to accomplish organizational goals by the use of which four functions?

planning leading organizing controlling

Leaders in traditional organizations who direct employees are likely to:

provide performance feedback explain routines give specific assignments

Functions included in staffing an organization are

retaining hiring recruiting

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?

A SWOT analysis

Why is planning a key management function?

Accomplishing the other functions depends heavily on having a good plan.

______ leadership is a leadership style that involves making managerial decisions without consulting others.

Autocratic

A mission statement outlines the organization's fundamental purposes. It should address which of the following?

Customer needs Organization's self concept Nature of the product or service

Leaders

Embrace and manage change Establishes corporate values and ethics

__ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

External

______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

Knowledge management

Which three tasks are associated with the management function known as organizing?

Organizing designs the structure of the organization Organizing creates an organization chart showing lines of responsibility and authority Organizing places employees and resources where they will be effective in achieving the organization's goals

_ is a key management function because the success of the other functions depends on it.

Planning

_ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Planning

Which task is associated with the organizing function of management?

Preparing an organizational chart

Which three tasks are associated with the organizing function of management?

Recruiting, selecting, training, and developing employees Preparing a structure showing lines of authority and responsibility Allocating resources, assigning tasks, and establishing procedures for accomplishing goals

______ is the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

Strategic planning

Which of the following are part of a situation analysis (SWOT)?

Strengths Weaknesses Opportunities

Managers

Strive to produce order and stability Carries out the vision of the company

The definition of __ __ states: skills that involve the ability to perform tasks in a specific discipline or department.

Technical skills

The ______ function of management measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

control

Which term defines having to choose among two or more alternatives?

decision making

Empowerment occurs when:

employees are given the authority to make a decision and the responsibility to respond quickly to customer requests.

What two groups would be regarded as external customers?

end users dealers

Managers practice the art of getting things done using organizational resources such as:

equipment workers information

Which three managers would be classified as middle management?

general managers division managers plant managers

David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company

goal

What term defines the broad, long-term accomplishments an organization wishes to attain?

goals

_ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

leading

The control function of management (select all that apply):

measures performance relative to the planned objectives and standards takes corrective action when necessary rewards people for work well done

The definition of a(n) __ __ states: an outline of the fundamental purposes of an organization.

mission statement

In order to accomplish their goals, managers must __ a firm by allocating resources and assigning tasks.

organize

Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with ______ function of management.

organizing

Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the ______ function of management.

organizing

What function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives?

organizing

A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

planning

A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats. Multiple choice question.

planning

The management function that anticipates trends, then determines strategies and tactics to achieve them is

planning

The type of planning done mostly by top management is ______ planning.

strategic

The definition of __ ___ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

strategic planning

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called

strategic planning

The definition of __ management or first-line management states: managers who are directly responsible for supervising workers and evaluating their daily performance.

supervisory

The definition of______ states: managers who are directly responsible for supervising workers and evaluating their daily performance.

supervisory management

A detailed, short-term plan about what is to be done, who is to do it, and how is a(n) __ plan

tactical

The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills

What are two reasons a firm would use a SWOT analysis?

to evaluate a company's ability to pursue market opportunities and defend against threats to evaluate the strengths and weaknesses of a company's resources

What level of management consists of the president and other key company executives who develop strategic plans?

top management