Ch 7
Which level of management includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling?
middle management
An organization that sets its vision hopes to achieve what two objectives?
giving the organization a sense of purpose giving the organization a set of values
In an organization, ______ establish a vision and corporate values, while ______ carry out that vision.
leaders; managers
Creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency is the definition of
leadership
The management function that involves creating a vision for the organization, communicating it to others, and motivating them to achieve goals is ___
leading
A ______ gives the organization a sense of purpose and a set of values that unite workers in a common destiny.
vision
An organization's ______ is a broad explanation of why the organization exists and where it is trying to go.
vision
During strategic planning, top managers decide:
which customers to serve geographic areas in which to compete what products or services to sell
What two tasks are the direct responsibility of supervisory managers?
workers' daily performance evaluating first line workers' daily performance
In which two situations is autocratic leadership effective?
working with new, unskilled workers emergencies
What are two characteristics that define goals?
They are broad. They are long-term.
A company's ___ is a broad explanation of why the organization exists and where it is trying to go.
Vision
When organizing a firm, top managers:
assign tasks establish procedures allocate resources
The tasks managers perform to organize a firm to achieve its goals include:
assigning tasks establishing procedures allocating resources
A(n) ______ is a specific, short-term statement of how to achieve the organization's long-term _____.
objective; goals
The definition of __ states: specific, short-term statements detailing how to achieve the organization's goals.
objectives
What three positions are considered as top management in an organization?
Chief Financial Officer Chief Executive Officer Chief Operating Officer
______ is at the heart of all the management functions because it requires managers to choose among two or more alternatives
Decision making
______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.
Management
The tasks of knowledge managers include:
making information known to everyone in the organization keeping information in a readily accessible place finding the right information
Employees who get things done using an organization's financial resources, information, equipment, and workers are:
managers
The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives
staffing
When top management is deciding the organization's major goals, policies, and the resources needed to get there, they are doing __ planning.
strategic
The definition of states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.
tactical planning
Who performs strategic planning?
top management
A ______ is an outline of the fundamental purpose and basic philosophy of an organization
mission statement
Management is the process used to accomplish organizational goals by the use of which four functions?
planning leading organizing controlling
Leaders in traditional organizations who direct employees are likely to:
provide performance feedback explain routines give specific assignments
Functions included in staffing an organization are
retaining hiring recruiting
Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?
A SWOT analysis
Why is planning a key management function?
Accomplishing the other functions depends heavily on having a good plan.
______ leadership is a leadership style that involves making managerial decisions without consulting others.
Autocratic
A mission statement outlines the organization's fundamental purposes. It should address which of the following?
Customer needs Organization's self concept Nature of the product or service
Leaders
Embrace and manage change Establishes corporate values and ethics
__ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.
External
______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.
Knowledge management
Which three tasks are associated with the management function known as organizing?
Organizing designs the structure of the organization Organizing creates an organization chart showing lines of responsibility and authority Organizing places employees and resources where they will be effective in achieving the organization's goals
_ is a key management function because the success of the other functions depends on it.
Planning
_ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.
Planning
Which task is associated with the organizing function of management?
Preparing an organizational chart
Which three tasks are associated with the organizing function of management?
Recruiting, selecting, training, and developing employees Preparing a structure showing lines of authority and responsibility Allocating resources, assigning tasks, and establishing procedures for accomplishing goals
______ is the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
Strategic planning
Which of the following are part of a situation analysis (SWOT)?
Strengths Weaknesses Opportunities
Managers
Strive to produce order and stability Carries out the vision of the company
The definition of __ __ states: skills that involve the ability to perform tasks in a specific discipline or department.
Technical skills
The ______ function of management measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.
control
Which term defines having to choose among two or more alternatives?
decision making
Empowerment occurs when:
employees are given the authority to make a decision and the responsibility to respond quickly to customer requests.
What two groups would be regarded as external customers?
end users dealers
Managers practice the art of getting things done using organizational resources such as:
equipment workers information
Which three managers would be classified as middle management?
general managers division managers plant managers
David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company
goal
What term defines the broad, long-term accomplishments an organization wishes to attain?
goals
_ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.
leading
The control function of management (select all that apply):
measures performance relative to the planned objectives and standards takes corrective action when necessary rewards people for work well done
The definition of a(n) __ __ states: an outline of the fundamental purposes of an organization.
mission statement
In order to accomplish their goals, managers must __ a firm by allocating resources and assigning tasks.
organize
Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with ______ function of management.
organizing
Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the ______ function of management.
organizing
What function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives?
organizing
A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
planning
A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats. Multiple choice question.
planning
The management function that anticipates trends, then determines strategies and tactics to achieve them is
planning
The type of planning done mostly by top management is ______ planning.
strategic
The definition of __ ___ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
strategic planning
The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called
strategic planning
The definition of __ management or first-line management states: managers who are directly responsible for supervising workers and evaluating their daily performance.
supervisory
The definition of______ states: managers who are directly responsible for supervising workers and evaluating their daily performance.
supervisory management
A detailed, short-term plan about what is to be done, who is to do it, and how is a(n) __ plan
tactical
The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department.
technical skills
What are two reasons a firm would use a SWOT analysis?
to evaluate a company's ability to pursue market opportunities and defend against threats to evaluate the strengths and weaknesses of a company's resources
What level of management consists of the president and other key company executives who develop strategic plans?
top management