Ch. 9 - Business 101
In which of the following situations would supportive leader behavior be most appropriate?
Ben is the supervisor of a group of experienced employees who have highly stressful jobs.
The text identifies several approaches to leadership. What leadership approach, as seen through the eyes of employees, did King and Kelleher exhibit?
Charismatic
What aspects of referent power were used by Southwest Airline founders Rollin King and Herb Kelleher to motivate employees and customers?
Charm and Character
_____ leader behavior lets subordinates know what is expected of them, gives guidance and direction, and schedules work.
Directive
Which of the following is the last step in the rational decision-making process?
The manager evaluates the effectiveness of the decision.
Developing a plan for implementation and identifying the best way to overcome resistance to change are part of which of the following steps in the rational decision-making process?
The manager implements the chosen alternative.
Which of the following is the first step in the rational decision-making process?
The manager realizes a decision is necessary.
Mathematical modeling and analysis, as well as intuition, are used heavily in which of the following steps in the rational decision-making process?
The manager selects the best alternative.
For a restaurant trying to increase sales and profits, which of the following would be involved in identifying alternatives?
The restaurant management will consider expanding at their currentTh location, opening new locations in the same city, expanding to new geographic areas, or franchising the business
The decision not to charge bag fees to supplement falling revenue was a decision that indicated Southwest Airline's position as a leader within the industry. This is BEST described as exemplifying ____________ leadership.
Transformational
The path-goal theory of leadership is a direct extension of the _____ theory of motivation.
expectancy
Southwest determined that seating was problematic because it pushed boarding past the 10-minute window the airline needed to turn its planes around quickly. This decision is characterized in the chapter as a(n) ________ decision.
nonprogrammed
Jim is a recently hired manager and is trying to decide on the most appropriate leadership style. Based on path-goal theory, Jim should use _____ leader behavior.
participative
The _____ approach to leadership assumes that appropriate leader behavior varies from one situation to another.
situational
When Southwest decided to implement and then refine its open seating process, it was doing so under the decision-making condition known as a state of ________.
uncertainty
