CH. 9 - PRODUCTION AND OPERATIONS MGMT
FACILITY LAYOUT OPTIONS
1. ASSEMBLY LINE LAYOUT - Few tasks at a time 2. MODULAR LAYOUT - Teams of workers 3. FIXED-POSITION LAYOUT - Allows congregate around product 4. PROCESS LAYOUT - Similar equipment and functions are grouped together
PERTSTEPS
1. Analyzing and sequencing tasks 2. Estmatng the time needed to complete each task 3. Drawing a PERT network illustrating the first two steps 4. Identifying the critical path
GROVE'S BASIC PRODUCTION REQUIREMENTS
1. Build and deliver PRODUCTION s in response to the demands of the customer at the scheduled delivery time 2. To provide an acceptable quality level 3. To provide everything at the lowest possible cost
DEVELOPMENTS MAKING U.S. COMPANIES MORE COMPETITIVE
1.Computer aided design and mfg 2. Flexible mfg 3. Lean mfg 4. Mass customization
GANTT CHARTS
A bar graph that shows what projects are being worked on and how much has been completed
ISO 14000
A collection of the best practices for managing an orgs impact on the environment
PROGRAM EVALUATION & REVIEW TECHNIQUE (PERT)
A method for analyzing the tasks involved in completing a given project and estimating the time needed
ENTERPRISE RESOURCE PLANNING (ERP)
A newer version of MRP, combines computerized functions into a single integrated software program using a single database
STATISTICAL PROCESS CONTROL
A process of testing statistical samples of product components at each stage of production
STATISTICAL QUALITY CONTROL
A process used to continually monitor all phases of the production process
SIX SIGMA QUALITY
A quality measure that allows only 3.4 defects per million opportunities
OPERATION MGMT
A specialized area in mgmt that converts or transforms resources into goods and services.
FIXED-POSITION LAYOUT
Allows workers to congregate around the product
QUALITY CONTROL
Consistently producing what the customer wants while reducing errors before and after delivery
FLEXIBLE MFG
Designing machines to do multiple tasks so they produce a variety of products.
OPERATIONAL MGMT PLANNING SOLVES?
Facility location, Facility layout, Materials requirement planning, Purchasing, Inventory Control, Quality Control
WHAT IS ISO?
International Organization of Standardsization (ISO) is a worldwide federation of national standard bodies
WHAT DOES OPERATIONAL MGMT INCLUDE?
Inventory mgmt, Quality Control, Production Scheduling, Follow-up Services
INVENTORY CONTROL
Just-In-Time (JIT) Inventory Control -- The production process in which a minimum of inventory is kept and parts, supplies and other needs are delivered just in time to go on the assembly line
WHAT ARE THE FACTORS OF PRODUCTION?
LAND, CAPITAL, LABOR, ENTREPRENEURSHIP, KNOWLEDGE
CONTINUOUS PROCESS
Long production runs turn out finished goods over time.
BALDRIDGE AWARDS
Mfg/Services/Sm Business/Non-Profit-Govt/Education/Healthcare
INTERMITTENT PROCESS
Production runs are short and thd producer adjusts machines frequently to make different products.
PROCESS LAYOUT
Similar equipment and functions are grouped together
MASS CUSTOMIZATION
Tailoring products to meet the needs of a large number of individual customers.
ISO 9000
The common name given to quality mgmt and assurance standards
PRODUCTION
The creation of finished goods and services using the factors of production: LAND, CAPITAL, LABOR, ENTREPRENEURSHIP, KNOWLEDGE
FACILITY LAYOUT
The physical arrangement of resources, including people, to.most efficieny produce goods and provide services
FACILITY LOCATION
The process of selecting geographic location for a company's operations.
JUST-IN-TIME INVENTORY CONTROL
The production process in which a minimum of inventory is kept and parts, supplies and other needs are delivered just in time to go on the assembly line
CRITICAL PATH
The sequencebof tasks thatbtakes the longest time to complete
COMPUTER-INTEGRATED MFG (CIM)
The uniting of computer-aided design with computer-aided mfg.
COMPUTER-AIDED DESIGN (CAD)
The use of computers in the day sign of products
COMPUTER-AIDED MFG (CAM)
The use of computers in the manufacturing of products.
FORM UTILITY
The value producers add to materials in the creation of finished goods and services.
OPERATIONS MGMT VIA INTERNET
1. Sometimes business outsource engineering, design and mfg to other companies. 2. Often these relationships are managed through the internet 3. Many companies are developing internet-focused strategies.
MATERIALS REQUIREMENT PLANNING (MRP)
A computer-based operations mgmt system that uses sales firecasts to make sure parts and materials are available when needed
PRODUCTION PROCESSES ARE
Either continuous or intermittent
PRODUCTION PROCESS
INPUTS (land/labor/Capital) PRODUCTION CONTROL (Planning/Scheduling/Follow-up) OUTPUTS (Goods/Services/Ideas)
MODULAR LAYOUT
Teams of workers produce more complex units of the final.product
PRODUCTION MGMT
Term used to describe all the activities managers do to help their firms create goods.
PURCHASING
The function that searches for high-quality materials resources, finds the best suppliers and negotiates the best prices for goods and services
PROCESS MFG
The part of production that physically or chemically changes materials.
ASSEMBLY PROCESS
The part of the production process that puts together components.
ASSEMBLY LINE LAYOUT
Workers do only a few tasks at a time