ch.06 quiz

All of the following are human relations skills EXCEPT: sensitivity to workers' needs willingness to let subordinates make decisions effective communication ability to program a computer ability to work with people

ability to program a computer

Which of the following statements about corporate culture is true? Corporate culture can have a strong impact on a company's success. Corporate culture is intangible. All of the above statements about corporate culture are true.RATIONALE: Corporate culture is the set of attitudes, values, and standards that distinguishes one organization from another. Corporate culture is based on the accumulated history of the organization. Corporate culture evolves over time.

all of the above

Which of the following is NOT one of the four functions of management? Organizing Budgeting Planning Leadership Controlling

budgeting

_____ skills refer to a manager's ability to operate in diverse cultural environments. Cultural Diversity Global management Professional Human relations

global management

Jack Welch, former CEO of General Electric, was known by his employees as "Bloody Jack" because of the downsizing and restructuring he insisted the company do if its various departments were unable to achieve organizational goals. Knowing this nickname, you can assume that Welch used _____ power to accomplish his goals for GE. coercive controlled innate coordinating conceptual

coercive

Tawna Reed was hired for a top managerial position in Nike Corporation because she had creative ability and a good overall feel for the athletic shoe industry. Reed is said to have good _____ skills. conceptual technical human relations strategic functional

conceptual

The ability to view an organization as a whole, to understand how the various parts fit together, and how it relates to other organizations is a(n) _____ skill. tactical strategic hierarchical conceptual organizational

conceptual

The CEO of Whole Foods Markets is John Mackey. It has a set of quirky management rules that makes Whole Foods an odd but effective workplace. Every store is divided into about eight functional teams: An employee is hired provisionally to a store team. After four weeks of work, the team votes whether to hire him or her; a two-thirds yes vote is necessary to join the staff permanently. Which leadership style appears to be used by Whole Foods? Autocratic DefensiveRATIONALE: Participative leaders share decision making with employees. Multi-dimensional Democratic (participative) Reactive

democratic (participative)

Which of the following is NOT a current trend in management and leadership? increasing dependence on autocratic leadership outside directors the growing use of information technology increasing need for global management skills the need to prepare for crisis management

increasing dependence on autocratic leadership

Stuart McFarland is sales manager for a hotel. His job entails leading, motivating, and communicating with employees. McFarland's main management activity is: leadership communicating planning organizing controlling

leadership

Two co-workers at Nortel came up with an idea for renting software over the Internet. Nortel's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The ability of the Nortel top management to create this new division and assign employees to it is a result of their having _____ power. conceptual coercive legitimate influential referent

legitimate

Plant manager Peter Kwillen receives the master budget from divisional headquarters and breaks it down for the three shift managers. He coordinates with other plant managers and manages lower-level managers. Kwillen is a(n) _____ manager. middle operational functional supervisory coordination

middle

An organization's _____ is its general purpose or reason for existence. mission concept business technique tactic corporate culture

mission

New Bedford College keeps all of its records on computers. When a student registers for a class, the computer is checked to make sure that the student has all of the prerequisites for the class. Last fall, the computer went down during the first day of registration. The registrar's office had to make a _____ decision in which it was decided that the registration period would be extended to an unprecedented five days even though this would mean that classes would have to start later, and there would be fewer class meetings. programmed cultural nonprogrammed supervisory precedented

nonprogrammed

Steve Miller, group managing director of the Royal Dutch/ Shell Group of Companies, uses what has been labeled as "grassroots leadership." He devotes more than 50 percent of his work time to getting input from the company's front-line employees. By listening to their suggestions, the company has increased its productivity and placed an emphasis on quality. His leadership style is: multi-dimensional defensiveRATIONALE: A democratic leader solicits inputs from all members of the group and then allows members to make the final decision through a vote. reactive participative autocratic

participative

The world's largest bank. Deutsche Bank set as its objective to make its name more recognizable in the United States. The success of its decision to sponsor a PGA golf tournament to accomplish this organizational objective will ultimately depend on which management function? Communicating Leadership Organizing Planning Controlling

planning

Managers typically follow five steps in the decision-making process. The first step is to: establish a budget evaluate the strengths and weaknesses of potential decisions gather information create organizational goals recognize or define the problem or opportunity

recognize or define the problem or opportunity

All of the following are elements of controlling EXCEPT: subordinating feedback setting performance standards measuring performance standards monitoring performance standards

subordinating

_____ planning is short-range, detailed planning that is based on long-range planning. It typically has a time frame that is less than one year long. Functional Hands-on Procedural Tactical Strategic

tactical

According to the Sports Business Journal, Levy Restaurants is the leading purveyor of premium food at major sports venues. It has chefs that specialize in the preparation of various foods working at different sports venues. For the Super Bowl, Levy flew in more than two dozen of its chefs from venues to prepare food to feed the Super Bowl crowd. The chefs had the necessary _____ skills. hierarchical tactical technical subordinate functional

technical

Feedback is an important part of which function of management? Controlling Organizing Planning Coordinating Leadership

controlling

Top management usually performs all of the following tasks EXCEPT: direct workers on the assembly line review new product development formulate basic policies of operation establish long-range plans develop strategic plans

direct workers on the assembly line

If a customer at a Target store brings a purchase to checkout, and the item is not priced, the clerk at the register can ask the customer what the price is. If the price is $25 or less, the clerk does not have to do a price check. The clerk has been given the authority to trust the customer to have quoted the correct price. This sort of discretionary power is called: influence assignment responsibility laissez-faire indoctrination empowerment

empowerment

The first step in controlling is to: explain the meaning of goals monitor goals take corrective action measure performance against standards establish performance standards

establish performance standards

Allocation of resources, approval of projects, and authorization of budgets are all activities that a manager performs in his or her _____ management role. informationalRATIONALE: Resource allocation is one of the functions of a decisional role. interpersonal decisional functional coordinating

no answer yet

At IBM, the MDX group is at a crossroad about how to market a new software package. Judy Ramsby, the head of the group, has told the group of managers that "it is up to the group. As long as they don't violate company policy, the decisions are up to them." Judy Ramsby is practicing a(n) _____ leadership style. open door consultative free rein open alternative autocratic

no answer yet

Which of the following is NOT one of the five key types of power? Influential Expert Legitimate Referent Reward

no answer yet

Medical diagnostic equipment specialist Georgiana Rutland was asked to attend a medical conference in which the attendees discussed new uses for laser technology in diagnosing certain types of cancer. Rutland exerted considerable influence over the decisions to adopt the laser technology because of her _____ power. legitimate coercive referent expert controlling Question 19

expert

_____ is the process of arranging the structures and relationships of human and material resources to carry out an organization's plans. Communicating Planning Leadership Controlling Organizing

organizing

A relatively small group of managers at the head of an organization that establishes overall strategy and long-range goals is called _____ management. middle functional top supervisory operational

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