CH11
Which of these defines communication?
A social process that involves information exchange
In which of these all members communicate with all other members?
All-channel
Which network is often found in informal groups that have no formal leadership or structure?
Chain
Which type of network has each person communicating with the person above and below, except for the individuals on each end, who communicate with only one person?
Chain
In which of these each member communicates with the people on both sides but with no one else?
Circle
____ is the process by which the receiver of the message interprets its meaning.
Decoding
Filtering may be more likely to occur in which of the following forms of communication?
What is the most common form of written communication in organizations?
Which of these is NOT true about feedback?
Feedback can be written or oral, but not nonverbal
Fidelity can be diminished at which point in the communication process?
Fidelity can be diminished at any point in the communication process.
______ is an informal system of communication that coexists with the formal system.
Grapevine
Which of the following is NOT a factor that influences the spontaneous development of small-group communication networks?
HR Policies
Which of these is NOT true about the social process of communication?
It requires face-to-face interaction
Which of these is a specialized or technical language of a trade, field, or profession?
Jargon
The rumor grapevine can be characterized as which of the following?
Noise
____ is any disturbance in the communication process that interferes with or distorts communication.
Noise
_____ communication takes place informally, during task activities, and throughout meetings.
Oral
Which of these shows reporting relationships from the line worker up to the CEO of the firm?
Organizational chart
What are the three primary methods of communicating in organizations?
Written, oral, nonverbal
What is the most expressive component of the face?
The eyes
Which of the following is NOT a receiver-based barrier to communication?
The receiver records the message for further review.
The primary purpose of organizational communication, according to your text, is to
achieve coordinated action.
Communication in organizations includes all the following purposes EXCEPT:
allocating rewards.
For effective communication to take place when a manager attempts to give directions to an employee regarding an assignment, both party's must
attach the same meaning to the symbols used in the message.
The degree of correspondence between the intended message from the source and the message as translated by the receiver is called
communication fidelity.
A gatekeeper has a strategic position in the network that allows him or her to
control the flow of information.
Yunus is popularly known as the gatekeeper in his organization probably because he
controls the flow of information.
A(n) _______ links the organization to the external environment.
cosmopolite
Communication that is ____ generally provides directions.
downward
International communication problems include all of the following sources EXCEPT:
exchange rates.
All of the following are forms of nonverbal communication EXCEPT:
giving a speech.
The use of jargon
is sometimes intentional to obscure meaning or to show outsiders that the source belongs to the group that uses the language.
A(n) ____ is a person who works alone and communicates little with others.
isolate
Eli needs to inform his team members that there is a Friday meeting this week. The most appropriate form of communication would be a
memo.
Joseph is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion. These interruptions are an example of
noise.
Physical movements and body language are forms of
nonverbal communication.
The ____ decides whether to decode the message, understand it, and respond.
receiver
All of the following are examples of oral communication in organizations EXCEPT:
sending a memo to colleagues.
All of the following are examples of "body language" EXCEPT:
shouting.
The ____ is the individual, group, or organization interested in communicating a message to another party.
source
Sarah is interested in communicating a message to all store managers in her district. Sarah can be referred to as a
source.
The real increases in organizational productivity due to information technology come from
the ability to communicate in new and different ways.
Group effectiveness, as a result of the communication network, can be influenced by each of the following EXCEPT:
the degree of verbal versus nonverbal communication.
Telecommuting has increased due to
the increased availability of information technology.
The feedback phase of the communication process is initiated when
the receiver responds to the message.
International communication is closely related to issues of coordination. One key coordination factor is
time differences across the two countries.
Upward communication usually provides feedback to
top managers.
Rohan generally serves as a bridge between groups in his division at ABC Manufacturing, tying groups together and facilitating the communication flow needed to integrate group activities. Rohan can be described as which of these?
Liaison
Which of these is the feedback portion of communication that enables a receiver to indicate receipt and understanding of a message?
Verification
In which of these information flows between the person at the end of each spoke and the person in the middle?
Wheel
Which of these is the study of language forms?
Semantics
