CH11

अब Quizwiz के साथ अपने होमवर्क और परीक्षाओं को एस करें!

Which of these defines communication?

A social process that involves information exchange

In which of these all members communicate with all other members?

All-channel

Which network is often found in informal groups that have no formal leadership or structure?

Chain

Which type of network has each person communicating with the person above and below, except for the individuals on each end, who communicate with only one person?

Chain

In which of these each member communicates with the people on both sides but with no one else?

Circle

____ is the process by which the receiver of the message interprets its meaning.

Decoding

Filtering may be more likely to occur in which of the following forms of communication?

E-mail

What is the most common form of written communication in organizations?

E-mail

Which of these is NOT true about feedback?

Feedback can be written or oral, but not nonverbal

Fidelity can be diminished at which point in the communication process?

Fidelity can be diminished at any point in the communication process.

______ is an informal system of communication that coexists with the formal system.

Grapevine

Which of the following is NOT a factor that influences the spontaneous development of small-group communication networks?

HR Policies

Which of these is NOT true about the social process of communication?

It requires face-to-face interaction

Which of these is a specialized or technical language of a trade, field, or profession?

Jargon

The rumor grapevine can be characterized as which of the following?

Noise

____ is any disturbance in the communication process that interferes with or distorts communication.

Noise

_____ communication takes place informally, during task activities, and throughout meetings.

Oral

Which of these shows reporting relationships from the line worker up to the CEO of the firm?

Organizational chart

What are the three primary methods of communicating in organizations?

Written, oral, nonverbal

What is the most expressive component of the face?

The eyes

Which of the following is NOT a receiver-based barrier to communication?

The receiver records the message for further review.

The primary purpose of organizational communication, according to your text, is to

achieve coordinated action.

Communication in organizations includes all the following purposes EXCEPT:

allocating rewards.

For effective communication to take place when a manager attempts to give directions to an employee regarding an assignment, both party's must

attach the same meaning to the symbols used in the message.

The degree of correspondence between the intended message from the source and the message as translated by the receiver is called

communication fidelity.

A gatekeeper has a strategic position in the network that allows him or her to

control the flow of information.

Yunus is popularly known as the gatekeeper in his organization probably because he

controls the flow of information.

A(n) _______ links the organization to the external environment.

cosmopolite

Communication that is ____ generally provides directions.

downward

International communication problems include all of the following sources EXCEPT:

exchange rates.

All of the following are forms of nonverbal communication EXCEPT:

giving a speech.

The use of jargon

is sometimes intentional to obscure meaning or to show outsiders that the source belongs to the group that uses the language.

A(n) ____ is a person who works alone and communicates little with others.

isolate

Eli needs to inform his team members that there is a Friday meeting this week. The most appropriate form of communication would be a

memo.

Joseph is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion. These interruptions are an example of

noise.

Physical movements and body language are forms of

nonverbal communication.

The ____ decides whether to decode the message, understand it, and respond.

receiver

All of the following are examples of oral communication in organizations EXCEPT:

sending a memo to colleagues.

All of the following are examples of "body language" EXCEPT:

shouting.

The ____ is the individual, group, or organization interested in communicating a message to another party.

source

Sarah is interested in communicating a message to all store managers in her district. Sarah can be referred to as a

source.

The real increases in organizational productivity due to information technology come from

the ability to communicate in new and different ways.

Group effectiveness, as a result of the communication network, can be influenced by each of the following EXCEPT:

the degree of verbal versus nonverbal communication.

Telecommuting has increased due to

the increased availability of information technology.

The feedback phase of the communication process is initiated when

the receiver responds to the message.

International communication is closely related to issues of coordination. One key coordination factor is

time differences across the two countries.

Upward communication usually provides feedback to

top managers.

Rohan generally serves as a bridge between groups in his division at ABC Manufacturing, tying groups together and facilitating the communication flow needed to integrate group activities. Rohan can be described as which of these?

Liaison

Which of these is the feedback portion of communication that enables a receiver to indicate receipt and understanding of a message?

Verification

In which of these information flows between the person at the end of each spoke and the person in the middle?

Wheel

Which of these is the study of language forms?

Semantics


संबंधित स्टडी सेट्स

UNIT 4: INTRODUCTION TO GAS LAWS

View Set

Chapter 05: Working with Windows and CLI Systems

View Set