Ch11 PM

During which stage of team development is high performance not a top priority and attention is devoted to wrapping up the project? A)Norming B)Storming C)Performing D)Adjourning E)Forming

Adjourning

Establishing a team identity is facilitated by A)Team members working in a common space B)Creation of a project team name C)Effective use of meetings D)Team rituals E)All of these are facilitators of establishing a team identity

All of these are facilitators of establishing a team identity

When a project manager reduces the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict. A)Eliminate the conflict B)Control the conflict C)Mediate the conflict D)Arbitrate the conflict E)Encourage the conflict

Control the conflict

Tom is managing a project team responsible for building a new office building that started this week. He notices that team members are trying out different behaviors to see what is acceptable to the project and personal relations. Which stage of development is the team in?A)Norming B)Storming C)Performing D)Adjourning E)Forming

Forming

he first step in facilitating group decision making is to A)Call a meeting to discuss the problem B)Identify the problem C)Agree that there is a problem D)Quantify the problem E)Generate alternatives

Generate alternatives

Which of the following is commonly associated with high-performing project teams? A)Risk taking is controlled and not allowed to jeopardize the overall project B)Roles and specific responsibilities are well-defined C)A degree of competition among team members is encouraged D)Mistakes are viewed as opportunities for learning E)Team members are selected with similar talents to enhance cohesion

Mistakes are viewed as opportunities for learning

During which stage of team development do close relationships develop and the group demonstrates cohesiveness?A)Norming B)Storming C)Performing D)Adjourning E)Forming

Norming

Individual rewards for outstanding work would NOT include: A)Letters of commendation B)Public recognition C)Desirable job assignments D)Judiciously making exceptions to the rules E)All of these are examples of individual rewards for outstanding work

Public recognition

Project managers play a key role in developing high-performance project teams. Which of the following is NOT a contributing factor to this role? A)Conduct project meetings B)Recruit team members C)Manage a reward system D)Manage conflict E)Report progress to top management

Report progress to top management

During the delivery phase of a project's life cycle, the most significant source of conflict is A)Schedules B)Priorities C)Technical D)Procedures E)Costs

Schedules

Experience and research indicate that high-performance project teams are much more likely to develop under all the following conditions EXCEPT A)Members are assigned to the project full time B)Members report solely to the project manager C)There are 10 or fewer members per team D)Team members are selected by their managers E)The project involves a compelling objective

Team members are selected by their managers

There are two important factors that affect the recruitment of project members. Which of the following is one of those factors?A)The budget available B)The size of the project C)The management structure being used to complete the project D)The level of innovation and technical expertise needed E)Organizational culture

The management structure being used to complete the project

The first project meeting is critical to the early functioning of the project team. Which of the following is NOT true regarding this meeting? A)An overview of the project's scope and objectives should be addressed B)Interpersonal interaction concerns should be addressed C)The project manager must model how the team will work together D)The meeting will need to be as long as necessary to cover the main objectives of a first meeting E)The meeting should be productive, well-organized and realistic.

The meeting will need to be as long as necessary to cover the main objectives of a first meeting

The project manager must quickly establish operational ground rules for how the team will work together. These include planning, tracking, managing change, and relationship decisions. Which of the following is an example of a planning decision? A)What departments will the team need to interact with during the project? B)What are the specific roles and responsibilities of all the participants? C)Who will generate and distribute reports? D)How will changes be documented and evaluated? E)How will progress be assessed?

What are the specific roles and responsibilities of all the participants?

Which of the following would be an appropriate situation to require facilitating group decision making?A)A mechanical engineer is stuck trying to meet performance criteria for a prototype B)When strong group commitment is needed to decide methods to reduce project scope C)Expectations are unclear regarding a specific task D)Materials needed to finish a custom kitchen have not been determined E)Dysfunctional conflict between two project team members needs to be resolved

When strong group commitment is needed to decide methods to reduce project scope