Ch.19 Managing Work Groups and Teams

Conflict

A disagreement among two or more individuals or groups

Task group

A group created by the organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon

Team

A group of workers that functions as a unit, often with little or no supervision, to carry out work related tasks, functions, and activities

Functional Group

A permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon

Informal Leader

A person who engages in leadership activities but whose right to do so has not been formally recognized by the organization or group

Role Ambiguity

Arises when the set role is unclear and the individual does not know what is expected of him or her

Task Specialist Role

Concentration on getting the group's task accomplished

Interorganizational Conflict

Conflict that arises between one organization and another

Interrole Conflict

Conflicts between roles

Interpersonal Problem Solving

Consists of bringing parties together to confront conflict

Group

Consists of two or more people who interact regularly to accomplish a common purpose or goal

Informal or interest group

Created by its members for purposes that may or may not be relevant to those of the organization

Socialization

Generalized norm conformity that occurs as a person makes the transition from being an outsider to being an insider in the organization

Intrasender Conflict

Occurs when a single source sends clear but contradictory messages

Role Overload

Occurs when expectations for the role exceed the individual's capabilities to perform

Role Conflict

Occurs when the messages and cues composing the sent role are clear but contradictory or mutually exclusive

Socioemotional Role

Providing social and emotional support to others on the team

Person-role Conflict

Results from a discrepancy between the role requirements and the individual's personal values, attitudes, and needs

Norms

Standards of behaviors that the group accepts and expects of its members

Virtual Team

Team comprised of people from remote work sites who work together online

Cohesiveness

The extent to which members are loyal and committed to the group; the degree of mutual attractiveness within the group

Roles

The part individuals play in groups in helping the group reach its goals

Negotiation

The process in which two or more parties (people or groups) reach agreement on an issue even though they have different preferences regarding that issue

Role Structure

The set of defined roles and interrelationships among those roles that the group members define and accept

Alternative Dispute Resolution

Using a team of employees to arbitrate

Intrarole Conflict

When an individual gets conflicting demands from different sources within the context of the same role.