Ch.19 Managing Work Groups and Teams
Conflict
A disagreement among two or more individuals or groups
Task group
A group created by the organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon
Team
A group of workers that functions as a unit, often with little or no supervision, to carry out work related tasks, functions, and activities
Functional Group
A permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon
Informal Leader
A person who engages in leadership activities but whose right to do so has not been formally recognized by the organization or group
Role Ambiguity
Arises when the set role is unclear and the individual does not know what is expected of him or her
Task Specialist Role
Concentration on getting the group's task accomplished
Interorganizational Conflict
Conflict that arises between one organization and another
Interrole Conflict
Conflicts between roles
Interpersonal Problem Solving
Consists of bringing parties together to confront conflict
Group
Consists of two or more people who interact regularly to accomplish a common purpose or goal
Informal or interest group
Created by its members for purposes that may or may not be relevant to those of the organization
Socialization
Generalized norm conformity that occurs as a person makes the transition from being an outsider to being an insider in the organization
Intrasender Conflict
Occurs when a single source sends clear but contradictory messages
Role Overload
Occurs when expectations for the role exceed the individual's capabilities to perform
Role Conflict
Occurs when the messages and cues composing the sent role are clear but contradictory or mutually exclusive
Socioemotional Role
Providing social and emotional support to others on the team
Person-role Conflict
Results from a discrepancy between the role requirements and the individual's personal values, attitudes, and needs
Norms
Standards of behaviors that the group accepts and expects of its members
Virtual Team
Team comprised of people from remote work sites who work together online
Cohesiveness
The extent to which members are loyal and committed to the group; the degree of mutual attractiveness within the group
Roles
The part individuals play in groups in helping the group reach its goals
Negotiation
The process in which two or more parties (people or groups) reach agreement on an issue even though they have different preferences regarding that issue
Role Structure
The set of defined roles and interrelationships among those roles that the group members define and accept
Alternative Dispute Resolution
Using a team of employees to arbitrate
Intrarole Conflict
When an individual gets conflicting demands from different sources within the context of the same role.