Ch8 Quiz

The final stage in a typical employee grievance procedure is:

arbitration

A _____ union is a branch union that represents a specified area or even a specific plant.

local

In an organization with a unionized labor force, the shop steward:

represents union members in complaints to management

The NLRB defines the bargaining unit as employees who are eligible to vote and who will be represented by a particular union if it is certified.

True

Which of the following statements about unemployment compensation is true?

Unemployment compensation provides former employees with money for a certain period while they are unemployed.

Which of the following describes the first step in the union organizing process?

Union makes contact with employees.

Which of the following benefits do unions nearly always stress in an organizing campaign?

grievance procedures

Collective bargaining:

is the process of negotiating labor agreements

The _____, created by the 1964 Civil Rights Act, investigates and resolves charges of discrimination.

Equal Employment Opportunity Commission

Mentoring is a form of off-the-job training.

False

Unemployment compensation pays employees for lost work time caused by work-related injuries.

False

The _____ is a 1993 law that requires employers to provide unpaid leave for up to twelve weeks.

Family and Medical Leave Act

Which of the following statements about HR demand forecasting is true?

HR demand forecasting is an internal labor supply forecast.

Recruitment is the attempt to find and attract qualified applicants in the external labor market.

True

Penny Clovis works as a maintenance supervisor for a large hotel. She is new in her position and the first woman to ever hold this position for this hotel chain. Clovis has become increasingly concerned about negative statements she has overheard like, "Well, Penny's promotion should get the affirmative action people off our back for awhile." According to the definition, does Clovis have a grievance?

NO. She does not have a grievance because there is no contract violation here.

_____ is the assignment of various functions, like human resource management, accounting, or legal work, to outside firms.

Outsourcing

A(n) _____ is a union that consists of many local unions in a particular industry, skilled trade, or geographic area and thus represents workers throughout an entire country.

national union

If a unionized company has a(n) ______ shop, the workers do not have to join the union, and they do not pay dues or fees to the union.

open

Human resource _____ is the creation of a strategy for meeting future human resource needs.

planning

The founder and current CEO of Whole Foods Markets wears cut-off jeans to work. He is a vegetarian, an outspoken proponent of green marketing, and a person who believes in eating organic foods. His views and beliefs have shaped the _____ of the supermarket chain, and all employees are expected to agree with these tenets.

corporate culture

During a typical employee performance appraisal, the employee's supervisor evaluates the employee's work in terms of:

his or her contribution to the organization

Dottie Beauchamp recently was hired by PetSmart to help recruit, select, and train new employees to work in its stores. Beauchamp has a job in:

human resource management

Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems. Every six months Djuna's sales manager gives him feedback by showing Djuna a comparison between his actual sales figures and his sales objectives. This feedback is called a _____ appraisal.

performance

The Occupational Safety and Health Act requires:

employers to provide a safe and healthful workplace

The first step in performance planning and appraisal is to:

establish performance standards

One of the problems unions are experiencing today is the reluctance of autoworkers in southeastern United States to join unions. In a few instances, when the Auto Workers Union (AUW) gathered enough employee signatures to call for a union certification election, the employees have voted against unionization. Who conducted this election?

the National Labor Relations Board

The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates the ______ shop.

union

_____ is the attempt to find and attract qualified job applicants in the external labor market.

Recruitment

Arbitration is the process of settling a labor-management dispute with a binding decision.

True

A company with a demographic employee profile that looks like its customers can often gain a competitive advantage.

True

A grievance is a formal complaint by an employee that his or her supervisor has violated some part of the union-management contract.

True

In deciding how to pay workers, the firm must be concerned with the salaries paid by competitors.

True

Which of the following is a type of off-the-job training?

Programmed instruction

_____ is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.

Selection

One of the documents that help human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job. This document is known as a:

job description