Chapter 1, 2,3,4 & 5 HR
Which phrase would a passive person use?
"I don't want to bother you, but.."
What should a person ideally say if he or she feels like crying while receiving criticism?
"Will you give me some time to think about the criticism and we will talk later?"
Dan regularly gives in to his employees' requests for extensions on deadlines. As a result, he often has to apologize to clients for delays. Which of the following conflict management styles does Dan use?
Accommodating
Kendall relies on his instinct to determine which designs appeal to people. He bases his decisions on his interactions with people rather then on statistical analysis of consumer behavior. What is his learning style?
Accomodator
Jerry is a considerate person and is liberal in accepting the changes in his organization. Owing to his gregarious nature, Jerry has a lot of friends where he works. He finds it easy to establish a rapport with people. Which of the Big Five personality dimensions is best reflected by Jerry in the scenario?
Agreeableness
Nancy, an employee at Megaworks corp. has been on the job for only a week. She needs to ask the accountant some questions, but she does not remember his name. Which of the following would be most appropriate for Nancy to do before contacting the accountant?
Ask someone the accountant's name
Which of the following was an assumption of scientific managers? a. Money was not the only motivation for workers. b. Workers always acted rationally. c. Profit would be increased if employees worked shorter hours. d. Food and housing were the prime motivation for workers.
B.
one way of improving your self-concept is by >>>
Controlling negative behavior and thoughts with self-talk.
In the context of learning styles, >>>seek practical uses for information and focus on solutions.
Convergers
Which of the following statements is a myth about human relations? a. Human relations skills are more important then technical skills. b. Leadership skills can be developed. c. Effective leaders have good human relations skills. d. Human relations is common sense.
D.
Kathy enjoys brainstorming. She gathers all the facts and analyzes a situation from multiple perspectives before making a decision. As a result, she sometimes misses opportunities. What is her preferr3ed learning style?
Diverger
During the 1960's >>> published Theory X and Theory Y.
Douglas MCGregor
Ashely is often inattentive when her boss is speaking to her. She says "I often don't listen to what my boss is saying since I can predict what he is going to say." Which perception biases does this reflect?
Expectations
Employees who have managers with Theory Y attitudes are just as unhappy with their jobs as employees who have managers with Theory X attitudes
False
Stressors are similar in how they affect different individuals.
False
True or False. Leadership skills are inborn and cannot be developed
False
Elton Mayo is known as the ?
Father of human relations
The >>> is the time we have to make a good impression.
Four-minute barrier
Alvin tells his parents. "We didn't see things the same way bc you are old and I am young." Which of the perception biases does Alvin have?
Frame of reference
"Mark and Steve work very well on projects together and seem to enjoy what they do." Which of the following does this statement best illustrate?
Group behavior
An increase in performance caused by the special attention given to employees rather than tangible changes in the work is commonly referred to as ?
Hawthorne Effect
Which of the following is the best way to get what you want?
Helping other people get what they want
Joanne's colleagues praise her ability to remain calm under all circumstances. Joanne is confident about her professional skills and can perform well under pressure. Which of the big 5 personality dimensions is best?
High Adjustment
Persistence, cr3edibility, conformity, and organization are terms that describe the trails of ?
High conscientiousness
Daniel , the supervisor of a team of financial analysts, aims to become a manager. He is confident and assertive about his ideas in the workplace. Danial always gives precise instructions to his team members and expects them to follow the instructions. Which of the Big 5 personality dimensions is best reflected by Daniel in this scenario?
High surgency
My boss constantly checks up on me and tells me what to do. This statement best illustrates stress due to:
Management behavior
"Prolific, a software startup, received an award for the best innovative business. "This statement best illustrates the ____ level of behavior.
Organizational
Popularly call ___ and rooted in the behavioral sciences, the science of human relations was developed in the late 1940's
Organizational behavior
>>>is a process of having the receiver restate the message in his or her own words.
Paraphrasing
_________ behavior is avoidance of behavior or accommodation of the other party's wishes without standing up for one's own rights
Passive
All human relations rely on unwritten, implicit expectations by each party, called the ______?
Psychological contract
Jeff earns well and belongs to a good team, but he is quite dissatisfied with his boss and the critical remarks he receives despite his best efforts. To which of the following determinants can Jeff's lack of job satisfaction be attributed?
Supervision
The need for consistent training on a company's social media platform would be considered a ____ challenge within the human relations field.
Technology
Which of the following states that supervisors attitudes and expectations of employees and how they treat them largely determine employees performance?
The Pygmalion effect
>>>>integrates common business practices in the U.S. and Japan into one middle-ground framework appropriate for us in the United States.
Theory 2
"I must be alert so that the employees don't slacken their productivity," said Bob, the manager. Bob's attitude best reflects?
Theory X
Jonathon tends to look for the natural goodness in his employees, and his employees have reported high levels of job satisfaction. Jonathan's attitude best reflects
Theory Y
According to the Big Five Model of Personality, people characterized by assertiveness, ambition, and energy are generally strong in dominance.
True
Anger can lead to assertive behavior to resolve problems
True
The accommodating approach to convict is unassertive and cooperative.
True
True or False. Businesses during the industrial revolution were concerned with profits not employees, and managers viewed people only as a source of production.
True
An attitude is ?
a strong belief or feeling toward people, things, and situations
"I would prefer you keeping me informed the next time you decide to come to work late so that I may make alternate plans". what is this response?
assertive
Cindy did not say anything the first time Carl pushed her as they walked in the hall. On the way back, he did it again. This time, Cindy caught his eye, smiled, and said, "Carl, you should signal before crossing into my lane." cindy's behavior can be best described as ?
assertive
When people stand up for their rights without violating the rights of others, they are being ?
assertive behavior
Which of the following is a positive outcome of anger?
assertive behavior
<<<is one's perception of the reason for behavior
attribution
The >>> conflict style user attempts to passively ignore a conflict rather then resolve it.
avoiding
"When sharing details of our mtg agenda to the team be sure you don't email them to Carl, he doesn't use the internet or email." This reflects what communication barrier?
channel selection
Felix and Hannah have to conduct a market survey for a client. They cannot decide how to divide the work between them. Finally, they agree that Felix will be in charge of preparing the survey questionnaire and the presentation file while Hannah will take care of analyzing the data and presenting the findings to the client. Which of the following conflict management styles have Felix and Hannah used in this scenario?
collaborating
Keeping in mind the uncertain economic conditions, the workers at a steel plant agree to a lower wage package in exchange for job security. Which of the following conflict management styles does this scenario reflect?
compromising
A ______ exists whenever two or more parties are in a disagreement
conflict
"do not smile too much. In this country, it is a sign of weakness. Look sterner." Which communication barriers is indicated by this example?
culture
Which of the following statements reflects an accurate difference btw values and attitudes? a. Values & Attitudes develop very differently b. Unlike values, attitudes about some things change. c. Society influences attitudes, not values. d. Values are more stable then attitudes.
d.
Which of the following helps one get rid of anger?
developing positive affirmations
>>>is used to avoid needless arguements
diverting
"Dharma, can I have Jones in my office in 15 minutes? Pls ask him to bring the quarterly report along." Identify the flow of organizational communication in this example.
downward vertical communication
>>>is the ability to understand and relate to another's situation and feelings
empathic listening
>>>is the sender's process of putting a message into a form that the receiver will understand
encoding
>>>believe that they have little control over their performance and are closed to new experiences.
externalizers
One of the primary reasons why conflict occurs is b/c people:
fail to make their expectations known to others
Assertiveness is the process of expressing thoughts and feelings while getting what one wants through any possible way
false
If you give praise for poor performance, performance usually improves
false
Listening with empathy means you have to agree with the person
false
Low-context cultures focus on nonverbal communications and subtle cues.
false
People sometimes selectively pick information they want to hear and ignore information they do not want to hear. This phenomenon is called frame of reference.
false
People with Type B personalities have more stress than people with Type A personalities
false
People with an internal locus of control are more likely to use unethical behavior
false
Today, it is generally agreed that intelligence is a product of genetics and not of the environment.
false
True or False. Interpersonal skills are also called self-management abilities.
false
True or False. The Hawthorne effect focuses on the fact that all people in an organization are affected by at least one other person, and each person affects the whole group or organization.
false
Vertical communication is often called informal communication
false
Workplace violence is often spontaneous
false
In spite of repeated reminders, Edward still hasn't updated the production schedule. Richard, his boss, should use the _________ conflict management style in this situation.
forcing
An organization's struggle to get an edge over its competitor's is considered a human relations challenge of >>>
globalization
"Hey Danny, did you know the new guy in HR is Sarah's brother?" Identify the flow of organization communication in this example.
grapevine communication
I'm doing a good job, and I'm in line for a promotion." Which of the following determinants of job satisfaction does this statement reflect?
growth & upward mobility
The manager is developing a part-time employee work schedule for the next week and will be busy for a couple of hours. "This statement best illustrates the >>> level of behavior.
individual
"My work is very demanding and monotonous. Bc of my work, I often get a headache by the end of the day. This best illustrates stress due to?
job satisfaction
Which of the following message transmission channels would be most appropriate when a team needs to sit and discuss issues relating to production?
meeting
>>>refers to the way managers design their firm to achieve the organizations mission and goals
organizational structure
"Sure, I'll look over those numbers once again," said Sam walking out in a huff and slamming the door. This is a case of >>> behavior
passive-aggressive
Rhonda loves her job and is very satisfied with her compensation. She is further motivated to perform efficiently when she hears that incentives will be given to efficient employees. What is Rhonda's determinant for job satisfaction?
pay & benefits
"The company's Annual Sports Meet will be held on the Nov 15 this year." which way would this message best be transmission?
poster
>>>refers to ethical decisions that are made based on the ethical standards of a particular county.
relativism
Which of the following is a way to improve listening skills?
repeating in your mind what the speaker is saying
Though Janae has only recently been trained on a new software program at work, she has many hours practicing its use and is confident that she will be able to implement the program effectively. Which describes Janae's experience?
self-efficacy
Salma was very anxious about her upcoming interview and does not believe she is ready for the responsibility of the position. During her interview, she had a difficult time answering the interviewer's questions, spoke very quietly and often looked away from the interviewer. Unfortunately, Salma was not called back for a 2nd interview. What is her experience called?
self-fulfilling prophecy
Nelson had been busy preparing for his final exam for the past few months. However, a few days before the exam, he lost his interest and motivation to study as a result of the high pressure to perform well. What did he most likely experience?
temporary burnout
Discussing controversial topics and expressing personal views are best avoided especially during the four-minute barrier.
true
Horizontal communication is the flow of information btw colleagues and peers
true
One's thoughts and feelings about oneself have greater influence in determining one's self-concept then does one's behavior.
true
Providing inadequate direction or instructions to employees can cause job dissatisfaction
true
True or False. The total person approach realizes that an organization employs the whole person, not just his or her job skills.
true
Watching nonverbal behavior is an important aspect of ensuring a message was received accurately.
true
According to >>> managers should make the same ethical decisions across countries.
universalism
"Hi, Chris, I have completed writing the minutes of the mtg and have kept it on your desk. Pls let me know if I have to correct any part of it". Identify the flow of organizational communication in this example.
upward vertical communication
"You look puzzled. I'll try to explain in a different way." Which of the listening tips has the speaker applied in this example?
watching for nonverbal cues
"My boss let me out early from work to watch my son play football. All I had to do was get all my work done for the day before I left." This scenario best reflects a ___ situation.
win-win
I enjoy fixing cars; it is often challenging to determine what is wrong and how to fix it." Which job satisfaction does this statement reflect?
work itself
