Chapter 1
54. _____________ was a French industrialist who first identified the basic management functions.
d. Fayol
32. According to data collected by Catalyst, a nonprofit research group, _________ percent of corporate officers in Fortune 500 companies are women.
b. 15.7
44. _____________ is the process of getting activities completed efficiently and effectively with and through other people.
b. Management
104. Each of the following represents a challenge of management except _______________.
b. are highly valued by organizations
45. The distinction between a managerial position and a nonmanagerial position is _______________.
b. coordinating the work of others
52. Whereas _____________ is concerned with the means of getting things done, _____________ is concerned with the ends, or attainment of organizational goals.
b. efficiency; effectiveness
74. Which of the following represents the most useful way of describing the manager's job?
b. functions
48. An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be _____________.
b. increasing efficiency
70. According to Mintzberg's management roles, the ______________ roles involve receiving, collecting, and disseminating information.
b. informational
62. According to Mintzberg's management roles, the _____________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.
b. interpersonal
82. Technical skills include _______________.
b. knowledge of and proficiency in a certain specialized field
38. Agency head or plant manager is most likely associated with which of the following?
b. middle managers
43. Division manager is associated with which of the following levels of management?
b. middle managers
66. A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?
b. monitor
98. According to management expert Peter Drucker, management is about ______________.
b. people
56. Which of the following management functions from the mid-1950s is no longer included in the basic functions of management?
b. staffing
79. Understanding building codes would be considered a _____________ skill for a building contractor.
b. technical
86. Which of the following skills are more important at lower levels of management, as these managers are dealing directly with employees doing the organization's work?
b. technical
35. Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?
b. top managers
96. As members of the general public, we have a vested interest in improving the way organizations are managed because _________________.
b. we interact with organizations every single day of our lives
61. __________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.
c. Henry Mintzberg
80. Which of the following is true concerning technical and managerial skills?
c. Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.
89. An organization is ______________.
c. a deliberate arrangement of people to accomplish some specific purpose
33. Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ___________.
c. a manager
101. A primary responsibility of managers is creating a work environment that _______________.
c. allows employees to do their work to the best of their ability
92. A deliberate arrangement of people to accomplish some specific purpose is _____________.
c. an organization.
40. Supervisor is another name for which of the following?
c. first-line manager
53. How many management functions were originally proposed in the early part of the twentieth century?
c. five
49. Effectiveness is synonymous with _____________.
c. goal attainment
102. Managers often ______________.
c. have opportunities to think creatively and use their imaginations
51. In successful organizations, ______________.
c. high efficiency and high effectiveness go hand in hand
63. The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the __________ levels of the organization.
c. higher
47. Wasting resources is considered to be an example of managerial _____________.
c. inefficiency
91. One of the common characteristics of all organizations is _____________, which clarifies members' work relationships.
c. its deliberate structure
76. All three of Mintzberg's interpersonal roles are part of the _____________ function.
c. leading
87. Budgeting is associated with the management functions of planning and _____________.
c. leading
88. Mentoring is primarily associated with the management function of _____________.
c. leading
65. A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which role?
c. liaison
57. Writing an organizational strategic plan is an example of the ______________ management function.
c. planning
94. Which of the following best describes the concept that management is needed in all types and sizes of organizations, no matter the country in which they're located?
c. the universality of management
85. Which one of the following phrases is best associated with managerial conceptual skills?
c. using information to solve business problems
31. Which of the following statements regarding managers in today's world is accurate?
d. The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors
39. The lowest level of management is ______________.
d. a first-line manager
84. Which of the following types of skills are described with terms such as abstract situations and visualization?
d. conceptual
100. A manager's success is typically _______________.
d. dependent on others' work performance
58. Organizing includes _____________.
d. determining who does what tasks
97. Organizations that are well managed ____________.
d. develop a loyal customer base, grow, and prosper
93. A difference between traditional organizations and new organizations is that the new organizations tend to be more _____________.
d. dynamic
34. In the past, nonmanagerial employees were viewed as employees who ___________.
d. had no others reporting to them
103. Which of the following represents a challenge of management?
d. have to deal with a variety of personalities
83. The ability to work well with other people, both individually and in a group, requires ________________.
d. human skills
90. One of the common characteristics of all organizations is ____________, which is typically expressed in terms of the organization's goals.
d. its purpose
59. A manager resolving conflict among organizational members is performing what function?
d. leading
41. Managers with titles such as regional manager, project leader, or plant manager are _______________.
d. middle managers
55. Today, the basic management functions are considered to be ______________.
d. planning, organizing, leading, and controlling
75. Many of Mintzberg's roles align with the basic functions of management. For example, the _____________ role is a part of planning.
d. resource allocation
69. Which of the following is not an example of an interpersonal role according to Mintzberg?
d. spokesperson
78. The three essential managerial skills include _____________.
d. technical, human, and conceptual
37. Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairman of the board?
d. top managers
77. Which of the following identified the three essential managerial skills?
a. Katz
95. Universality of management means that _____________
a. all managers in all organizations perform the four management functions
60. The process of monitoring, comparing, and correcting is called _____________.
a. controlling
46. Which of the following is an example of an efficient manufacturing technique?
a. cutting inventory levels
81. Managers with good __________ are able to get the best out of their people.
a. human skills
67. The _____________ role is more important for lower-level managers than it is for either middle- or top-level managers.
a. leader
73. All of the following are managerial roles that are more important at the higher levels of the organization except ________________.
a. leader
71. All of the following are examples of informational roles according to Mintzberg except ____________.
a. liaison
36. All levels of management between the supervisory level and the top level of the organization are termed _____________.
a. middle managers
68. The emphasis that managers give to various roles seems to be based on their _____________.
a. organizational level
42. Which of the following best reflects the management structure of a traditional organization?
a. pyramid
99. Which of the following types of managerial positions is most likely to involve clerical duties?
a. shift supervisor
64. Which of the following is not an example of a decisional role according to Mintzberg?
a. spokesperson
72. Which of the following is not an example of a decisional role according to Mintzberg?
a. spokesperson
50. Efficiency refers to _____________.
a. the relationship between inputs and outputs