Chapter 1

54. _____________ was a French industrialist who first identified the basic management functions.

d. Fayol

32. According to data collected by Catalyst, a nonprofit research group, _________ percent of corporate officers in Fortune 500 companies are women.

b. 15.7

44. _____________ is the process of getting activities completed efficiently and effectively with and through other people.

b. Management

104. Each of the following represents a challenge of management except _______________.

b. are highly valued by organizations

45. The distinction between a managerial position and a nonmanagerial position is _______________.

b. coordinating the work of others

52. Whereas _____________ is concerned with the means of getting things done, _____________ is concerned with the ends, or attainment of organizational goals.

b. efficiency; effectiveness

74. Which of the following represents the most useful way of describing the manager's job?

b. functions

48. An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be _____________.

b. increasing efficiency

70. According to Mintzberg's management roles, the ______________ roles involve receiving, collecting, and disseminating information.

b. informational

62. According to Mintzberg's management roles, the _____________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.

b. interpersonal

82. Technical skills include _______________.

b. knowledge of and proficiency in a certain specialized field

38. Agency head or plant manager is most likely associated with which of the following?

b. middle managers

43. Division manager is associated with which of the following levels of management?

b. middle managers

66. A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

b. monitor

98. According to management expert Peter Drucker, management is about ______________.

b. people

56. Which of the following management functions from the mid-1950s is no longer included in the basic functions of management?

b. staffing

79. Understanding building codes would be considered a _____________ skill for a building contractor.

b. technical

86. Which of the following skills are more important at lower levels of management, as these managers are dealing directly with employees doing the organization's work?

b. technical

35. Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

b. top managers

96. As members of the general public, we have a vested interest in improving the way organizations are managed because _________________.

b. we interact with organizations every single day of our lives

61. __________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

c. Henry Mintzberg

80. Which of the following is true concerning technical and managerial skills?

c. Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.

89. An organization is ______________.

c. a deliberate arrangement of people to accomplish some specific purpose

33. Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ___________.

c. a manager

101. A primary responsibility of managers is creating a work environment that _______________.

c. allows employees to do their work to the best of their ability

92. A deliberate arrangement of people to accomplish some specific purpose is _____________.

c. an organization.

40. Supervisor is another name for which of the following?

c. first-line manager

53. How many management functions were originally proposed in the early part of the twentieth century?

c. five

49. Effectiveness is synonymous with _____________.

c. goal attainment

102. Managers often ______________.

c. have opportunities to think creatively and use their imaginations

51. In successful organizations, ______________.

c. high efficiency and high effectiveness go hand in hand

63. The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the __________ levels of the organization.

c. higher

47. Wasting resources is considered to be an example of managerial _____________.

c. inefficiency

91. One of the common characteristics of all organizations is _____________, which clarifies members' work relationships.

c. its deliberate structure

76. All three of Mintzberg's interpersonal roles are part of the _____________ function.

c. leading

87. Budgeting is associated with the management functions of planning and _____________.

c. leading

88. Mentoring is primarily associated with the management function of _____________.

c. leading

65. A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which role?

c. liaison

57. Writing an organizational strategic plan is an example of the ______________ management function.

c. planning

94. Which of the following best describes the concept that management is needed in all types and sizes of organizations, no matter the country in which they're located?

c. the universality of management

85. Which one of the following phrases is best associated with managerial conceptual skills?

c. using information to solve business problems

31. Which of the following statements regarding managers in today's world is accurate?

d. The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors

39. The lowest level of management is ______________.

d. a first-line manager

84. Which of the following types of skills are described with terms such as abstract situations and visualization?

d. conceptual

100. A manager's success is typically _______________.

d. dependent on others' work performance

58. Organizing includes _____________.

d. determining who does what tasks

97. Organizations that are well managed ____________.

d. develop a loyal customer base, grow, and prosper

93. A difference between traditional organizations and new organizations is that the new organizations tend to be more _____________.

d. dynamic

34. In the past, nonmanagerial employees were viewed as employees who ___________.

d. had no others reporting to them

103. Which of the following represents a challenge of management?

d. have to deal with a variety of personalities

83. The ability to work well with other people, both individually and in a group, requires ________________.

d. human skills

90. One of the common characteristics of all organizations is ____________, which is typically expressed in terms of the organization's goals.

d. its purpose

59. A manager resolving conflict among organizational members is performing what function?

d. leading

41. Managers with titles such as regional manager, project leader, or plant manager are _______________.

d. middle managers

55. Today, the basic management functions are considered to be ______________.

d. planning, organizing, leading, and controlling

75. Many of Mintzberg's roles align with the basic functions of management. For example, the _____________ role is a part of planning.

d. resource allocation

69. Which of the following is not an example of an interpersonal role according to Mintzberg?

d. spokesperson

78. The three essential managerial skills include _____________.

d. technical, human, and conceptual

37. Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairman of the board?

d. top managers

77. Which of the following identified the three essential managerial skills?

a. Katz

95. Universality of management means that _____________

a. all managers in all organizations perform the four management functions

60. The process of monitoring, comparing, and correcting is called _____________.

a. controlling

46. Which of the following is an example of an efficient manufacturing technique?

a. cutting inventory levels

81. Managers with good __________ are able to get the best out of their people.

a. human skills

67. The _____________ role is more important for lower-level managers than it is for either middle- or top-level managers.

a. leader

73. All of the following are managerial roles that are more important at the higher levels of the organization except ________________.

a. leader

71. All of the following are examples of informational roles according to Mintzberg except ____________.

a. liaison

36. All levels of management between the supervisory level and the top level of the organization are termed _____________.

a. middle managers

68. The emphasis that managers give to various roles seems to be based on their _____________.

a. organizational level

42. Which of the following best reflects the management structure of a traditional organization?

a. pyramid

99. Which of the following types of managerial positions is most likely to involve clerical duties?

a. shift supervisor

64. Which of the following is not an example of a decisional role according to Mintzberg?

a. spokesperson

72. Which of the following is not an example of a decisional role according to Mintzberg?

a. spokesperson

50. Efficiency refers to _____________.

a. the relationship between inputs and outputs