Chapter #1

Today over ________% (use closest percent) of the U.S. workforce is employed in producing or delivering services.

66

No manager wants to:

All of the above. (have his or her employees not performing at peak capacity, hire the wrong person for the job, find employees not doing their best.)

Which of the following job titles indicates a position in human resources?

All of the above. (recruiter, training specialist, EEO coordinator)

________ is the right to make decisions, to direct the work of others, and to give orders.

Authority

________ develop pay grades and compensation plans.

Compensation managers

________ handle the employee benefits program.

Compensation managers

A(n) ________ examines current organizational practices for potential action violations.

EEO representative

________ investigate EEO grievances.

EEO representatives

________ refers to the tendency of firms to extend their ownership to new markets abroad.

Globalization

________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.

Globalization

Which of the following is an example of HR management's changing role?

HR managers must measurably improve organizational performance.

________ refers to the practices and policies you need to carry out the personnel aspects of your management job.

Human Resource Management

________ are specifically responsible for assisting and advising line managers in areas like recruiting, hiring, and compensation.

Human resource managers

________ use detailed information to prepare job descriptions.

Job analysts

________ are authorized to issue orders to other managers or employees

Line managers

Effective human resource management could include all of the following responsibilities except:

None of the above.

________ maintain contact within the community and publicize openings.

Recruiters

________ search for qualified job applicants.

Recruiters

Which organization provides professional certification for human resource managers?

Society for Human Resource Management

________ plan training activities.

Training specialists

________ organize the training opportunities for a company.

Trainings specialists

Which of the following demographic issues represents a challenge for human resource managers?

both A and B (increasingly diverse workforce and aging workforce)

The ________ HR group may provide specialized support for organizational change.

centers of expertise

The ________ HR group operates like a specialized HR consulting firm.

centers of expertise

All of the following are a line supervisor's responsibilities for effective HRM except:

coercing other supervisors to get with the program.

The ________ HR group focuses on assisting top management in strategic planning

corporate

The ________ HR group works with the top management team to develop long range plans for the company.

corporate

The proportion of younger workers in the workforce is projected to ________.

decrease

The ________ HR group focuses on being HR business partners to specific departments.

embedded

The ________ HR group operates as relationship managers for the corporation.

embedded

The term, ________, refers to the standards someone uses to decide what his or her conduct should be.

ethics

All of the following are examples of human resource job duties except:

financial advisor.

Strategic human resource management refers to ________.

formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to its achieve strategic aims

In today's business environment, ________ are often the firm's main source of competitive advantage.

highly trained and committed employees

HR managers who pass certification exams in human resource management are knowledgeable in all of the following aspects except:

information technology.

A(n) ________ collects detailed information about job duties.

job analyst

Which term refers to letting vendors abroad provide services for a firm?

offshoring

Human resource management ________.

refers to the practices and policies you need to carry out the personnel aspects of your management job, specifically, acquiring, training, appraising, rewarding, and providing a safe, ethical and fair environment for your company's employees

What tactic will employers likely have to take to fill openings left by retiring employees?

rehiring retirees

A ________ is a company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage.

strategy

Over the next few years, employers may face a severe labor shortage because ________.

there are fewer people entering the job market than there are retiring baby boomers

The ________ HR group focuses on using call centers and outsourced vendors to provide specialized support to the company's employees.

transactional

The ________ HR group may work with benefits specialists to provide support for transactional HR activities.

transactional