Chapter 1

dependence on hindsight, lack of rigor, and being overly subjective are all elements of:

common sense

according to proponents of a contingency approach to management, in order to be effective as a manager, you need to

consider the situation before making a decision

using the OB concepts and tools that are situationally appropriate is called a(n) _______ ________ to management

contingency approach

the ability to motivate employees in different ways, provide useful feedback, and manage productive teams are all aspects of a manager's performance, and doing these things well gives a manager

credibility

which of the following statements about OB is true? - it goes beyond common sense - it requires adherence to common practices - it depends on solid common sense - it relies on strong time management skills

it goes beyond common sense

OB uses both a systematic and _______ approach to understanding people

science-based

knowing who you are and what you want is referred to as __________-___________

self-awareness

in OB, knowing when to apply OB knowledge and tools to a particular circumstance is an important part of:

the contingency approach

weaknesses of common sense

- absence of rigor - lack of objectivity - too much dependence on hindsight

select interpersonal skills that foster respectful interactions

- active listening - positive attitudes - effective communication