Chapter 1
If a manager chooses the right goals to pursue and makes good use of the resources to achieve these goals, the result (in terms of efficiency and effectiveness) is ____. -low efficiency and high effectiveness -high efficiency and low effectiveness -low efficiency and low effectiveness -high efficiency and low effectiveness
High efficiency and high effectiveness
which of the following is NOT a way in which IT helps improve performance in self-managed work teams? -IT provides real-time performance information -IT allows organizations to utilize their workforce better -IT allows managers to have greater control over these teams -IT increases the availability of information
IT Allows managers to have greater control over these teams
Describe advantages of a self-managed team. It can: (check all that apply) -cost more than a non-self-managed team -assume more responsibilities than a non-self-managed team -assume more tasks than a non-self-managed team -complete a task more quickly than a non-self-managed team -occur more frequently in domestic than international markets
-assume more responsibilities than a non-self-managed team -assume more tasks than a non-self-managed team -complete a task more quickly than a non-self-managed team
indicate all of the following that are positive outcomes of using self managed teams. (Check all that apply) -better utilization of the workforce -more directive, hands-on control of workers by managers -faster promotions of workers -accomplish tasks more quickly and efficiently -reduced wages
-better utilization of the workforce -accomplish tasks more quickly and efficiently
top managers are responsible for the ultimate responsibilities within an organization, which include which of the following? (Check all that apply) -cross departmental responsibility -how departments should interact -establishment of organizational goals -middle managers and their employees
-cross departmental responsibility -how departments should interact -establishment of organizational goals
which of the following are crises that can arise from natural causes? (Check all that apply) -famine -earthquakes -terrorism -geopolitical tensions -hurricanes
-famine -earthquakes -hurricanes
What are the two main categories of global crises or disasters facing managers? (Check all that apply) -geopolitical -terrorism -financial -human causes -natural causes
-human causes -natural causes
information technology can result in the following benefits: (choose all that apply) -increased employee hours -increased global coordination -decreased employee satisfaction -improved the pace of innovation -increased innovation
-increased global coordination -improved the pace of innovation -increased innovation
which of the following are examples of human-created crises? (Check all that apply) -poor attention to workplace safety -terrorism -industrial pollution -volcanic eruptions -deforestation
-poor attention to workplace safety -terrorism -industrial pollution -deforestation
which of the following are the potential negative outcomes of restructuring? (Check all that apply) -reduced morale of remaining employees -employee complaints about being overworked -lower operating costs resulting in lower profits -customer complaints about poor service
-reduced morale of remaining employees -employee complaints about being overworked -customer complaints about poor service
Which of the following is one of the three steps involved in planning? -Deciding on the goals to be achieved -Creating a company's organizational structure -Making sure everyone's doing things correctly -Motivating the workers to achieve the goals
Deciding on the goals to be achieved
A(n) _____ is a group of managers and employees who work together because they possess similar skills in experience or use the same kind of knowledge, tools, or techniques to perform their jobs -top management team -organization -hierarchy -Department
Department
What is the key difference between how information is weighed for decision-making in the four essential management tasks that you read about in the last section and Mintzberg's view of management decision making? -instead of setting goals and then organizing a structure, Mintzberg suggests first creating a structure and then making a plan -instead of making rash decisions based on the situation, Mintzberg believes managers should consider available alternatives -Mintzberg believes management is more chaotic, involving quick decisions, rather than orderly process of weighing information first -instead of making decisions in a disorderly process, Mintzberg believes in a linear order to all processes and goal creation
Mintzberg believes management is more chaotic, involving quick decisions, rather than orderly process of weighing information first
Simone, Kevin, and many are bank tellers at Rock Safe Bank. Annalea is the manager of the branch in which they work. As a manager within the organization, what key managerial tasks is Annalea responsible for? -Supervising -Loans -Cashing out -Customer service calls
Supervising
What is an advantage to learning from other managers' mistakes? -You are less likely to repeat the same mistakes -you know to stay away from the industries in which they worked -you reflect on your own tendencies and ask yourself about your own decision-making skills -you are less likely to apply to the company where the mistake was made
You are less likely to repeat the same mistakes
empowerment has been found to ______ -cut costs -affect performance and profitability in a positive manner -increase the need for outsourcing -affect performance and profitability in a negative manner
affect performance and probability in a positive manner
which level of management is under considerable pressure to make the best of use of organizational resources? -All levels -middle -first-line -top
all levels
Using self-managed teams in an organization _____ -reduce the empowerment level of workers -only works in very large companies -provide lower overall company performance due to high costs -allow companies to utilize their workforce more efficiently
allow companies to utilize their workforce more efficiently
because of global competition and advances in information technology, tasks and responsibilities for managers have _____ -not changed -become more intense -become less intense
become more intense
How does IT facilitate the use of self managed team? -By providing real-time information about each members' performance, it allows teams to accomplish their work more efficiently -by providing private information about team members, it provides more insight about potential obstacles to their performance -it allows team members to videotape each other and critique each other's' performance, which has been proven to be an excellent team building tool -by providing raw data regarding the organization, it allows team members to make data driven decisions quickly and easily
by providing real-time information about each members' performance, it allows teams to accomplish their work more efficiently
Innovation is generally provided _____ -by creative individuals working alone -by small groups or teams -by large teams -by large groups of individuals working alone
by small groups or teams
How does a successful organization achieve a future outcome? -by having individuals working in isolation to reach their own goals -by having managers take a handoff approach to employee issues while they focus on high priority organizations -by starting slowly and working towards a single goal -by working together and coordinating actions among employees
by working together and coordinating actions among employees
Managers in high performing organizations with high efficiency and high effectiveness, -Choose the wrong goals, but make good use of resources -choose the right Goals to pursue and make good use of resources -choose the right goals, but do a poor job of using resources -choose the wrong goals and make poor choice of resources
choose the right goals to pursue and make good use of resources
the specific set of departmental skills, knowledge, and experience that allows one organization to outperformance competitors is known as a core ______
competency
TransForm and MultiTtuff are both producing a self-cleaning DustBusterer that can sense and dispense of dust in every nook and cranny in the home and workplace. TransForm is on schedule to have its products to consumers by January. MultiStaff is on schedule to have it 2 weeks before the Holidays. The cost and features of both products are comparable. If MultiStuff remains on schedule, they will have the _____ -information technology benefits -competitive advantage -global advantage -positive outcomes
competitive advantage
if company X outperforms company Z by creating a new, exciting product as a result of outstanding departmentally skills and knowledge, this gives company X the _____ -competitive advantage -technical advantage -core competency
competitive advantage
The ability to analyze and diagnose a situation and to distinguish between cause and effect are known as _____ skills -technical -human -communication -conceptual
conceptual
top managers require the best _____ skills because their primary responsibilities are planning and organizing -human -conceptual -interpersonal -technical
conceptual
Experience and education have been found to help managers develop three types of skills, including _____ -conceptual, human, and technical skills -technical, decision-making, and team building skills -collaborative, human, and conceptual skills -decision-making, team building, and conflict management
conceptual, human, and technical skills
identifying new opportunities and determining the best direction for the company's future requires managers to use _____ skills. When managers motivate employees to work hard to achieve goals, they are demonstrating _____ skills -conceptual; Logistical -human; Logistical -conceptual; Human -methodical; Human
conceptual; Human
What refers to evaluating how well an organization is achieving its goals and taking action to maintain or improve performance? -leading -controlling -planning -organizing
controlling
When managers monitor the high performance of individuals, department's, and the organization as a whole to determine if they are meeting desired performance standards, they are engaging in the essential task of _____ -administrating -leading -controlling -efficiency
controlling
If a manager is called upon to hire A new vendor and negotiate the services for the best price, which role is required? -Decisional -informational -technical
decisional
Organizing people into _____ according to the kinds of job-specific tasks they perform lays out the lines of authority and responsibility between individuals and groups
departments
A measure of how well or how productively resources are used to achieve a goal is ____. -effectiveness -efficiency -leadership -management
efficiency
A measure of how well or how productively resources are used to achieve a goal is _____. -management -efficiency -leadership -effectiveness
efficiency
A pizza parlor devised a method for producing twice the number of pizzas each day without increasing the size of their staff, and still bringing steaming hot pizza to their customers. What is this pizza parlor demonstrating as a model for other organizations? -Good value -quality -customer service -efficiency
efficiency
the four building blocks of competitive advantage are superior _____, quality, speed, flexibility, and innovation, and responsiveness to customers -planning -efficiency -quantity -technology
efficiency
Which best describes the expansion an employees' authority over how they perform their work? -Leading -training -empowerment -innovation -management
empowerment
giving lower level employees more control over how they perform their work activities is known as _____, and may result in increased efficiency and effectiveness -restructuring -outsourcing -controlling -empowerment
empowerment
organizational cultures that _____ risk taking increase the probability of innovation -limit -centralize -encourage -decentralize
encourage
major changes for managers to ensure that they treat their employees fairly and equitably includes recognizing _____ and _____ -employee demands; Organizational rules -company equal rights policies; Self-management team amendments -the components of the Dodd Frank act; Tenets of employee rights programs -ethical needs; Legal requirements
ethical needs; Legal requirements
Which of following is one of the responsibilities of a middle manager? -Disseminates information about the organization to internal staff prior to meetings -supervises non managerial employees in their daily production of goods and services -evaluates and suggests to top management how organizational goals should be changed
evaluates in suggests to top management how organizational goals should be changed
true or false: intense pressure to perform at all levels in organizations always results in negative consequences, such as illegal or unethical actions true false
false
true or false: to avoid lawsuits, managers must do a blind survey of their employees annually about their fairness and equity practices true false
false
IT contributes to empowerment by _____ -giving employees autonomy and responsibility by expanding their job knowledge -giving employees coaches to increase resource allocation -giving employees a physical transformation an ingenuity -giving employees more money over cross disciplinary functions
giving employees autonomy and responsibility by expanding their job knowledge
What types of organizations operate and compete in more than one country? -Local -domestic -global -regional
global
the responsibilities and tasks of managers have changed substantially in recent years due to changes in _____ -the numbers of undergraduate and graduate level management programs -political pressures and regulations -global competition an information technology -local competition and energy technology
global competition and information technology
when an organization operates in more than one country and competes with other organizations in these countries, this is called a(n) _____ -for-profit agency -global organization -international Corporation
global organization
a Department is a group of people who work together period to perform their jobs, they _____ -have similar skills -are a team -do not have similar skills -have synergy
have similar skills
If a manager chooses the right goals to pursue and makes good use of the resources to achieve these goals, the result (in terms of efficiency and effectiveness) is _____ -low efficiency and high effectiveness -high efficiency and low effectiveness -high efficiency and high effectiveness -low efficiency and low effectiveness
high efficiency and high effectiveness
managers need to master conceptual, technical, and _____ skills -communication -decisional -human
human
managers who have the ability to understand, alter, lead, or control the behavior of others are said to possess _____ -conceptual -informational -technical -human
human
global warming and pollution are examples of _____ crises -innovative -terrorism-based -human-created -natural
human-created
what general name for the type of crisis that results from factors such as industrial pollution and the destruction of the environment? -Geopolitical -human-created -global -natural
human-created
Where are you likely to find first line managers within an organization? -in all departments and functions -in manufacturing only -in tech support only -in advertising, marketing, and talent outreach only
in all departments and functions
what has occurred within the organization as a result of IT? -Improved market share, improved management, and improved globalization -increased global coordination, increased pace of innovation, and improved quality -improved teamwork, better management, and better training for managers and employees -enhanced environments, improved workplace collaboration, better overall management
increased global coordination, increased pace of innovation, and improved quality
outsourcing _____ efficiency because it lowers operating costs -increases -decreases
increases
what can be used to empower employees by expanding the employee's job knowledge and scope of responsibility? -research and development -recruitment and selection -information technology
information technology
Henry Mintzberg identified ten kinds of specific roles, which he grouped into three categories: decisional, interpersonal, and _____
informational
what are three typologies in which Henry Mintzberg clustered managerial roles? -Institutional, informational, and personal -informational, interpersonal, and decisional -informational, inspirational, and controlling -fragmented, abbreviated, and varied
informational, interpersonal, and decisional
What is the role of leading in the essential management task model? -It is balancing value to the customer against cost-effectiveness -it is articulating a clear vision for organizational members to achieve organizational goals -it is performing at a high level -it is a step in the planning process
it is articulating a clear vision for organizational members to achieve organizational goals
Which one of the essential managerial tasks are managers performing when they articulate a clear vision an energize members to achieve organizational goals? -Leading -organizing -planning -controlling -strategizing
leading
Managers who provide an inspirational vision that energizes employees are _____,and when they identify and select proper goals and actions, managers are _____. -planning; Organizing -leading; Organizing -leading; Planning -controlling; planning
leading; Planning
where do companies tend to outsource tasks they previously performed in-house? -to local vendors -low-cost countries -out of state -to bordering countries
low cost countries
If a manager chooses the right goals to pursue but does a poor job of using the resources in achieving these goals, the result (in terms of efficiency and effectiveness) is ____. -low efficiency and low effectiveness -high efficiency and high effectiveness -low efficiency and high effectiveness -high efficiency and low effectiveness
low efficiency and high effectiveness
If a manager chooses the wrong goals to pursue and makes poor use of resources, the result (in terms of efficiency and effectiveness) is _____. -low efficiency and high effectiveness -high efficiency and high effectiveness -high efficiency in low effectiveness -low efficiency and low effectiveness
low efficiency and low effectiveness
The middle manager may ensure an organization's efficiency and effectiveness by doing which of the following? -Making top level budgeting decisions -making decisions about the production of goods and services -negotiating contracts with outside entities -making decisions that not only impact their employees, but their communities as well
making decisions about the production of goods and services
Which level of management is responsible for finding the best way to organize resources to achieve organizational goals? -Middle -top -supervisor -first-line
middle
which level of management is responsible for finding the best way to organize resources to achieve organizational goals? -Middle -supervisor -top -first-line
middle
which level of management is responsible for finding the best way to organize resources to achieve organizational goals? -first-line -middle -top -supervisor
middle
Who supervises first line managers? -Supervisors -top managers -figureheads -middle managers
middle managers
crises caused by tsunami's, earthquakes, or hurricanes are by definition the result of _____ causes -natural -international -human -ecological
natural
the two main categories of global crises or disasters facing managers and organizations include _____ causes and human-made causes
natural
A _____ works with suppliers to reach in agreement, while a _____ deals with unexpected external problems facing the company -disturbance handler; Negotiator -negotiator; Disturbance handler -resource allocator; Disturbance handler -entrepreneur; Negotiator
negotiator; Disturbance handler
Senior managers engage in _____when they structure the organizational relationships to work cooperatively to achieve goals -organizing -planning -leading -financing
organizing
The managerial task of ____ involves establishing task in authority relationships. -Controlling -leading -planning -organizing
organizing
The managerial task of _____ involves establishing task and authority relationships -controlling -leading -planning -organizing
organizing
The managerial task of _____involves establishing task and authority relationships -controlling -leading -planning -organizing
organizing
_____ involves contracting with another company to perform a work activity previously done by the parent company
outsourcing
which of the following statements is correct regarding outsourcing and efficiency? -Outsourcing increases efficiency because it lowers operating costs -outsourcing decreases efficiency because there are thousands of companies that have streamlined their operations -outsourcing decreases efficiency because of the growth in global trade -outsourcing increases efficiency because it raises operating costs
outsourcing increases efficiency because it lowers operating costs
The measurement of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals is known as organizational ____. -effectiveness -efficiency -performance -management
performance
a significant man-made crisis facing organizations is: -diseases -famine -pollution -hurricanes
pollution
the four building blocks of competitive advantage our superior efficiency, innovation, responsiveness to customers, and _____ -quality -quantity -college campus recruiting -manufacturing controls
quality
total quality management is a system used by companies to improve the ____ -quality improvement procedures -quality of production of products, services, and processes -customer service of an organization -speed of production of products, services, and processes
quality of production of products, services, and processes
setting a budget falls within the decisional role, according to Mintzberg's typology, as does deciding to expand internationally. Under which specific role do each of these decisions fall? -Disseminator, monitor -negotiator, leader -resource allocator, entrepreneur -figurehead, entrepreneur
resource allocator, entrepreneur
In Mintzberg's view, Managers are overloaded with ____ and, therefore, do not always have time to carefully analyze all of the nuances of a situation -reports -employees -time sheets -responsibilities
responsibilities
often, _____ involves simplifying, shrinking, or downsizing in organizations operations to lower operating costs -offshoring -outsourcing -restructuring -delayering
restructuring
reorganizing a company through simplifying, shrinking, or downsizing in order to lower operating costs is also known as _____ -delayering -outsourcing -offshoring -restructuring
restructuring
which of the following can result in increased levels of customer complaints? -Restructuring -empowerment -delegation -reinvesting
restructuring
a _____ assumes collective responsibility for organizing, controlling, and supervising their own work activities -customer efficient team -previously outsourced team -principle level team -self managed team
self-managed team
a first-line manager is often called a _____ -Department manager -chief executive officer -chief operating officer -supervisor
supervisor
For his position as a lead mechanic, Jeff needs to know when and how to use a 12-millimeter screwdriver and a 14-millimeter screwdriver for a specific task. This requires _____ skills -decisional -technical -conceptual -human
technical
managers who have excellent _____ skills have job specific knowledge and know the techniques to perform their jobs
technical
when managers have job specific knowledge and the techniques required to perform them, their requisite skills are considered _____ -technical -conceptual -decision making -human
technical
How many steps are involved in the managerial task of planning? -four -ten -three -six -five
three
most organizations have ____ levels of managers -five -four -two -three
three
The manager who establishes the organization's goals and determines how the Department should interact is the ____ level manager -first -front -top -middle
top
The success or failure of the company ultimately rests with _____ managers -middle -top -first-line
top
The three levels of management in most organizations are first-line managers, middle managers, and _____ level managers.
top
Which level of management has cross-departmental responsibility? -Liaison -first-line -top -middle
top
when employees are organized into teams responsible for finding new and better ways to perform their jobs and are asked to monitor and evaluate the products and services they produce in order to improve product for service quality, the company is using _____ -management by objective -six Sigma -turn-around management -total quality management
total quality management
true or false: restructuring can result in increased levels of customer complaints true false
true
what type of management refers to the creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources to allow it to survive and prosper? -Strategic -charismatic -turnaround -front-line
turnaround
by using _____, a company develops radical new strategies because they have a crisis and are not operating effectively -turnaround management -social responsibility -empowerment -cost cutting measures
turnaround management
What is the best explanation of empowerment? -When managers watch over employees, so they feel supported as they work -when a manager gives his/her employees the authority to take responsibility of their own work -when employees and managers reverse roles for a day, so employees understand the decision-making roles managers play
when a manager gives his/her employees the authority to take responsibility for their own work
What is a compelling reason to study management? -You will learn how to tailor your resume for a managerial position -you will learn public speaking so you will be equipped to manage others -you will learn from others and equip yourself to help a future employer succeed -it is a requirement for all college graduates
you will learn from others and equip yourself to help a future employer succeed
