Chapter 1 HW

To maintain a competitive advantage, an organization must stay ahead of its competition in which of the following areas?

1. Customer responsiveness 2. Quality 3. Innovation 4. Efficiency

What are considered rewards of practicing management?

1. Experiencing a feeling of accomplishment along with your employees 2. Becoming a mentor and helping others 3. Building a catalog of successful products or services 4. Magnifying your range and stretching your abilities

Which managerial roles were identified by Mintzberg as interpersonal roles?

1. Figurehead 2. Leader 3. Liaison

What are two potential rewards of being an exceptional manager?

1. Fringe benefits, such as a large office or stock options 2. The ability to earn more than most workers

Which three racial or ethnic groups in the United States are expected to increase in terms of the percentage of the population over the next few decades?

1. Hispanics 2. African Americans 3. Asians

What are the keys to success in managing your career readiness?

1. Taking responsibility over managing your career 2. Following a process 3. Personal reflection, motivation, commitment, and experimentation

What are the primary skills that companies seek in top managers?

1. the ability to communicate 2. a high level of energy 3. the ability to motivate and engage others

Which of the following statements is true about the financial rewards of being a manager? A. Some middle-level managers make more than $100,000 a year. B. The compensation of the CEO of the largest companies is capped at $12 million. C. Lower-level managers typically make between $50,000 and $135,000 a year. D. Few CEOs make more than $300,000 a year.

A. Some middle-level managers make more than $100,000 a year.

___ is at the center of developing your career readiness and is necessary to achieve all of the steps.

Willingness

Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as:

a mentor

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

A learned predisposition toward a given object is called a(n) _____.

attitude

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _____ skills.

conceptual

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

Managers who are responsible for just one organizational activity are known as ______ managers.

functional

Meaningfulness is associated with _____ rather than _____.

giving; taking

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for ____________.

globalization

_________ means that the nature of business around the world is becoming increasingly interconnected.

globalization

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Mintzberg characterized managers' interaction with people both inside and outside their work units as their _____ roles.

interpersonal

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

A for-profit organization is one that is formed for the purpose of

making money by offering products or services

Planning, organizing, leading, and controlling represent the four __________.

management functions

The function of leading in management is defined as

motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

Arranging tasks, people, and other resources to accomplish the work is known as the _____ function of management.

organizing

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

Career readiness is defined as the extent to which you

possess the knowledge, skills, and attributes desired by employees

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.

proactive

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

sustainability

The types of job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

True or False: taking ownership of a work project is an example of an attitude

true

True or False: the ability to take risks is a key to career growth

true

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

verbal; written