Chapter 1: Management

Kathy's situation arose because of her aggression . That fatal flaw in her managerial style got her fired, and made her a career derailer .

Aggression, derailer

Which of the following positions is held by a top manager?

Chief financial officer

Which of the following can increase employee satisfaction and commitment in companies?

Decentralization of authority

Thanks to the dean's excellent planning and the student groups' hard work, Effectiveness is achieved. The campus looks beautiful for the educational conference.

Effectiveness

is getting work done with a minimum of effort, expense, or waste.

Efficiency

Leading is solely the responsibility of the manager.

False

A manager typically spends the least amount of time:

In quiet refection alone in his or her office

In the context of management functions, identify a true statement about controlling.

It involves taking corrective action when progress is not being made.

On your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full, and drivers often get the wrong addresses so freight doesn't arrive at its destination. When telling a friend about your new job, how would you describe this company's operations?

Neither effective nor efficient

The management function of organizing involves deciding who will work for whom in a company

Organizing

As a manager at Barcelona, which of the following activities do you think you would be encouraged to do?

Require your restaurant employees to attend a mandatory training session on customer service encourage the chef to create new mean items featuring seasonal ingredients

Which of the following are subroles of the informational role that managers play? Check all that apply.

Spokesperson monitor disseminator

Which of the following are reasons managers at companies may fail in their positions or derail?

The manager is very ambitious and is always thinking of his or her next job. the manager relies on one mentor or advocate to help advance his or her career

According to Linda Hill's study, which of the following is true of managers' initial expectations about their job?

They expect to manage tasks.

Effective organizing includes making sure teams are optimally designed.

True

The controlling function should be practiced regularly, not just at the end of the year.

True

The skills that Jack is failing to use are important for

all managers

A common management mistake is:

being unable to delegate

The basic control process involves setting standards to achieve goals, comparing actual performance to those standards, and then making changes to return performance to those standards.

control

After a product quality test, Meena determines that the latest batch of pens are not meeting quality specifications. Meena will use the controlling function to determine why the pens are not meeting specifications and how to fix the problem.

controlling

Jessica Lee, director of global employer brand and communications at Marriott International, realizes the mobile app created by a vendor does not integrate with the company's existing software.

controlling

In the context of managerial roles, in the liaison role, managers:

deal with people outside their units.

GE CEO, Jeff Immelt, makes a tough choice to sell NBCUniversal to Comcast.

decision

Managers are least effective when they help employees by

doing the employee's job with them

Managers must strive to achieve efficiency and effectiveness to ensure organizational success.

efficiency and effectiveness

Imagine you are a world-renowned management consultant. Teddy K., the owner of a sports magazine conglomerate contacts you and asks for your advice about some changes proposed by his management team. Which of the following changes are likely to give Teddy K.'s company a competitive edge?

eliminate the executive dining rom and off all employees the same benefits package conduct a needs assessment to determine what raining employees need the most and then provide that training

When managers adapt themselves, their subordinates, and their units to change, they are taking up the _____.

entrepreneur role

These are the managers employees turn to when a machine breaks or when priorities have to be clarified, so they need to have good technical skills.

first line managers

Top managers hold all of the following positions except:

general manager

The job of a manager is to:

help others do their work

Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack's human skills failed.

human

_______ refer to the ability to work well with others.

human skills

What can management researchers infer based on this study?

if managers want to progress from from to senior management, they will increase their use of strategic skills at a faster rate than they acquire cognitive skills cognitive skills show the least change in level required between junior level and senior level managers

The CFO of the organization creates a short video that is emailed to employees. The video details the company's earnings for the last quarter.

informational

After a series of layoffs, the CEO meets with employees to explain how the company plans to move forward and to ease their concerns.

interpersonal

COO, Scott Lawton, discusses Barcelona's philosophy on allowing restaurant managers to make their own decisions. They hire and train managers that they believe have the "creativity and brain power" to be successful. Scott is performing a(n) interpersonal role

interpersonal

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.

leading

The idea that a manager's job is to tell others what to do is most commonly associated with managers who have been on the job

less than six months

These managers play an important role in driving innovation.

middle managers

_______ monitor and manage the performance of the subunits and individual managers who report to them.

middle managers

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

organizing

As production manager, part of Jennifer's job is to determine what raw materials will be needed to meet production needs. Sales forecasts may help Jennifer with this planning function of management.

planning

Author Simon Rich spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes."

planning

Jim is CEO for a company that produces filing cabinets and office furniture. He uses planning when determining that in order to increase production by 20% next year, the company will need to hire 10 new employees.

planning

What is another activity Scott may perform within this role?

presenting plaques to employees who have reached a yearly service milestone

Which of the following is one of the responsibilities of first-line managers?

teaching and training

_______ are the specialized procedures, techniques, and knowledge required to get a job done.

technical skills

These managers must make plans for the long-term future of the organization.

top managers

which of the following terms best describe a manager's work?

varied brief continuous reflective