Chapter 1 MGMT 331-5S8

Which statement about the skills needed later in one's career is true?

As you progress in your career, soft skills become more important.

What is the primary argument of the interactional perspective of organizational behavior?

Behavior is a function of interdependent person and situation factors.

Which of the following are among the most sought-after skills for graduates according to the World Economic Forum?

Creativity,Problem solving,Critical thinking

Which of the following is an example of unethical behavior at work?

David doesn't think he will get in trouble for cutting corners.

What should you do after identifying unethical conduct in your workplace but before confronting the problem?

Determine possible causes.

It is known that the same event can:

affect people differently

Which of the following is a form of cheating that occurs among school administrators?

falsifying transcripts and application materials

OB uses both a systematic and _____ approach to understanding people.

science-based

It is important to understand the interaction of person factors and factors.

situational

When assessing good or bad behavior from employees, managers should consider both the person and the . (Enter one word in the blank.)

situations

Skills dealing with human relationships and interactions are referred to as ______ skills.

soft

True or false: Most illegal unethical acts are prosecuted.

FALSE

Which of the following is an example of a person factor?

Preference to work independently

Which of the following statements about situation factors is true?

They are very important to your job performance.

Select the reasons ethics are important in business.

Unethical behavior hurts relationships and destroys trust.,Employees face ethical challenges throughout their careers.,Unethical behavior impacts cooperation and loyalty in a negative manner.

When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process?

Why is this a problem?

According to proponents of a contingency approach to management, in order to be effective as a manager, you need to

consider the situation before making a decision.

Reward systems, decision making, leader behavior, and organizational culture are all affected by ______ conduct.

ethical

Studying the dynamics of conflicts among coworkers is a study of what level of OB?

group/team

Effective managers favor the contingency approach because:

it encourages the consideration of many factors that influence behavior and performance.Â

Select the weaknesses of common sense:

lack of rigor,lack of objectivity,too much dependence on hindsight

Which of the following are potential constraints during problem solving?

lack of time,insufficient funds,lack of information

The various characteristics that make individuals unique are known as

person factors.

When there is a difference between a goal and the actual outcome, this is known as a(n)

problem.

To demonstrate credibility through performance, a manager should be able to:

provide constructive feedback.,develop and lead productive teams.,apply different motivational tools.

Select all disciplines that OB draws from:

psychology,ethics,management,anthropology

For most jobs, candidates are selected for their ______ skills.

technical

The distinction between person and environment is critical to:

understanding OB concepts

Which of the following are outcomes of widespread corporate corruption?

Destruction of the lives of many employees,Bankrupting of companies

Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem?

Do the departing coworkers have a preference for working collaboratively versus independently?

Select all that are influenced by person factors.

career,aspirations,job

Which of the following statements about OB is true?

It goes beyond common sense.

Select interpersonal skills that foster respectful interactions.

Positive attitudes,Effective communication,Active listening

Which of the following statements about unethical behavior is true?

Very few unethical acts are illegal.

When defining a problem, what should you do immediately after you determine your desired outcome or state?

Compare the desired state or outcome to your current situation.

Deciding whether behaviors are good or bad, right or wrong, is a concern in the field of:

Ethics

True or false: OB and problem solving are at odds and do not go together when studying OB.

FALSE

True or false: Technical expertise is the only factor that matters in getting a new job or advancing one's career.

FALSE

Select the types of solution response.

Resolving,Solving,Dissolving

True or false: Careers can be tarnished by the unethical behavior of others.

TRUE

Which question is most important to ask during Step 2 of the 3-Step Approach to problem solving?

Why or how does this cause a problem?

A concern for right versus wrong is referred to as:

ethics

Studying a faulty reward system that unfairly distributes raises is a study of what level of OB?

organizational

In choosing among alternatives to qualify a solution, a person is focusing on ______ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation.

selection criteria

Select ways employees can address unethical behaviors.

Accept the need to address ethics at work,Treat ethics like business strategy ,Challenge the rationale behind decisions

Which of the following are important to consider when selecting alternative solutions?

who will be supporters,who will be resisters,necessary resources

According to anonymous surveys, what percentage of high school students admitted to cheating on tests?

51%

True or false: There are only a few situation factors that can impact an outcome when you are trying to accomplish something.

FALSE

Which of the following are common criteria used when hiring new college graduates for their first job?

GPA,internship or other work experience,college major

Which statement best describes the ideal approach to making recommendations for solving problems?

Good recommendations address causes.

Select reasons people are unethical at work.

Pressure from supervisor,Reward systems that offer incentives for bad behavior,Personal motivation to perform

______ a problem means opting for a solution that is satisfactory but not the most ideal.

Resolving

Which of the following should managers do to deal with unethical behavior in the workplace?

Set clear expectations when employees are confronted with unethical behavior.,Determine likely causes of unethical behavior in managers and employees.

Which of the following statements about the relationship between person factors and situation factors are true?

Situation factors can change person factors.,Person factors can change situation factors.

Which theory of organizational behavior suggests that people are not inherently better than others but may perform better in a given job or situation due to the combination of person and situation factors involved?

The interactional perspective

Which of the following statements about unethical behavior in the workplace is true?

Unethical behavior makes everyone in the workplace look bad.

Select the two items that apply to a contingency approach to management.

You cannot rely on one best way.,The most effective solution is based on the situation.

Which of the following statements about constraints in selecting problem-solving solutions is true?

You should consider various constraints before making a selection.

When making recommendations for solving a problem, it is important to link the recommendations to

causes.

Corporate is prevalent even though most leaders are dedicated to operating ethical organizations.

cheating

Dependence on hindsight, lack of rigor, and being overly subjective are all elements of:

common sense

Three main weaknesses of are relying on hindsight, lack of rigor, and lack of objectivity.

common,sense

Knowing which OB tools to use and under what circumstances is referred to as a(n) approach to managing people. (Enter one word in the blank.)

contingent

When there are two choices in a situation, and neither resolves the issue in an ethically acceptable manner, a(n) ______ exists.

ethical dilemma

Choosing among available options is not always a pure choice between right and wrong, which means that sometimes one faces a(n)

ethical dilemma.

A situation with two choices, neither of which resolve the situation in an ethically acceptable manner is called a(n) . (Enter one word in each blank.)

ethical,dilema

guides our behavior by identifying right, wrong, and the many shades of gray in between. (Enter one word in the blank.)

ethics

When someone asks if you know right from wrong, that person is most likely questioning your

ethics.

Skills that are related to technical know-how, such as bookkeeping or financial analysis, are known as skills. (Enter one word in the blank.)

hard

Since person factors are different for everyone, a change in environment will:

have different reactions from people

Asking \Why or how does this cause a problem\" is an important method for achieving which step of the 3-Step Approach to problem solving?"

identifying potential causes

Which of the following are the three levels that OB distinguishes among?

individual,organizational,group

Select personal attributes related to goodwill and trust.

personality,attitudes,leadership

The definition of a(n) is when our desired outcomes do not match the actual situation.

problem

OB concepts can be applied to the problem- process to overcome challenges and improve your performance.

solve

Problem- efforts can be adversely affected if the problem is incorrectly identified.

solve

Select reasons students might cheat.

Perceived unfairness of grading,Low certainty of being reported,Peer behavior

Which of the following best describes situation and person factors?

They are dynamic.

Select the levels that OB distinguishes among.

organizational,individual,group/team

Select the steps in the applied 3-step approach to problem solving.

Identify causes,Define the problem,Make recommendations

When we attempt to meet our goals through a systematic process of closing gaps between goals and outcomes, we are

problem solving.

Match the description (on the right) with the step (on the left) in the 3-Step Approach to problem solving.

Identify the problem by reviewing desired outcomes,Consider possible causes of the problem using OB knowledge,Make practical recommendations

A person seeking to understand and manage people at work is likely to study , which is an interdisciplinary field.

O,B

The field of encompasses research and practice from various disciplines like anthropology, psychology, statistics, political science, vocational counseling, and management.

O,B

Which of the following statements about cheating are true?

Over half of high schoolers report cheating on exams.,Cheating takes many forms, including plagiarism and sharing answers via text messaging.

Which statement about soft skills is true?

People often fail at their jobs due to a lack of soft skills.

Instead of trying to rely on \one best way\" to manage

a manager may want to use a(n) ______ approach

Which of the following is a situation factor at the group/team level that may contribute to a situation in which many employees quit their jobs during a short period of time?

a new manager taking over the department

Select the three common elements in choosing among alternatives to arrive at an effective solutions

consequences,choice process,selection criteria

Using the OB concepts and tools that best suit the situation is called a(n) to management. (Enter one word in each blank.)

contingent,plan

The ability to motivate employees in different ways, provide useful feedback, and manage productive teams are all aspects of a manager's performance, and doing these things well gives a manager

credibility.

In the systems approach to OB, person and situation factors are considered , while the three levels of analysis are categorized as processes or . (Enter one word in each blank.)

initial drivers,outcome

An interdisciplinary field focused on understanding and managing people at work is _____.

organizational behavior

The best way to increase self-awareness is through:

taking self-assessments

Match the term with its characteristics.

technical expertise and knowledge,interpersonal skills and personal attributes

It is ______ responsibility to confront ethical issues in the workplace.

everyone's

What level of OB would be represented by studies of people quitting their jobs because of unfulfilled personal values?

Individual

Which of the following are examples of situation factors? (Check all that apply.)

Jin's manager gives him a new project.,Stefan and his team are laid off due to company-wide downsizing.

Which of the following are common criteria for deciding whether to promote an employee?

The ability to manage people,The ability to get things done through others,Current job performance

Select examples of why people and environment are not static.

each new person and their characteristics changes a situation,the job market is ever changing as are employers,opportunities and rewards change people

Select aspects of OB to be considered in an organization if many employees begin quitting their jobs.

organizational policies,individual level characteristics,group/team dynamics

Which of the following groups were caught cheating in the 2019 college admissions scandal?

parents,college admissions consultants,counselors

In the systems model of the organizing framework, what are the initial drivers of all outcomes?

person and situation factors

Masahiro prefers to work as a team member. He enjoys working collaboratively with others. This preference is a(n)

person factor.

The systematic process of closing gaps between a desired outcome and actual situation is called .

problem,solving

To solve problems effectively, it is important to consider necessary , such as people who will provide support.

resource

The idea behind - is that you know your personal strengths and weaknesses.

self,assessment

Your understanding of who you are and what your preferences are can be improved by a process called -. (Enter one word in each blank.)

self,awareness

Knowing your own abilities, values, strengths, and weaknesses as well as how others view you in terms of these factors, is referred to as -.

self,awarness

Knowing yourself allows you to be authentic, which is essential to influencing others. This is the main premise of:

self-awareness

The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called

situation factors.

In organizational behavior, knowing when to apply OB knowledge and tools to a particular circumstance is an important part of:

the contingency approach

Eradicating or getting rid of the situation that is causing the problem is known as ______ problems.

dissolving

Select the areas of OB that have been shown to have a powerful influence on ethical conduct at work.

leader behavior,decision making,organizational culture

According to research, which area are job applicants most likely to lie about?

work history