Chapter 1

An organization is described as ...

A) having purpose, structure and people

________ was named the father of scientific management.

B) Frederick Taylor

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.

B) efficiency; effectiveness

Which of the following represents the most useful way of describing the manager's job?

B) functions

Which of the following is true concerning technical and managerial skills?

C) Human skills remain necessary and technical-skill needs decrease as managers move to higher levels

A deliberate arrangement of people to accomplish some specific purpose is ________.

C) an organization

In successful organizations

C) high efficiency and high effectiveness go hand in hand

The universality of management means ...

C) managers are needed in all organizations

Which of the following statements regarding managers in today's world is accurate?

D) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

A manager's success is typically ...

D) dependent on others' work performance

The basic management functions are considered to be ________.

D) planning, organizing, leading, and controlling

According to Katz, the three essential managerial skills include ________.

D) technical, human, and conceptual