Chapter 1 Test Bank

According to Mintzberg's classification of managerial roles, a(n) ________ searches the organization and its environment for opportunities and initiates projects to bring about change.

Entrepreneur

Which of the following is the major challenge for managers in a fully networked organization?

managing people who work together but are geographically separated

A(n) ________ is an abstraction of reality, a simplified representation of some real-world phenomenon.

model

A common characteristic of service jobs is that they ________.

need substantial interaction with an organization's customers

Christopher Richardson works as a graphic designer in Sydney. He often coordinates with colleagues working in Germany. In addition, he interacts with clients across the globe. Which of the following is most likely to facilitate his communications with clients and colleagues?

networked organization

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence, all constitute aspects of ________ study.

systematic

In order to predict human behavior, it is best to supplement intuitive opinions with information derived from ________.

systematic study

________ refers to a gut feeling not necessarily supported by research.

Intuition

Which of the following is a cause of work-life conflicts?

global organizations

________ variables are variables that moderate the relationship between two or more variables.

)Contingency

Which of the following is true regarding systematic study?

)It involves analyzing relationships based on scientific data.

According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to transmit information received from outsiders or from other employees to members of the organization.

Disseminator

The role of a(n) ________ is a type of informational role according to Mintzberg's classification of managerial roles.

Disseminator

Myriam is analyzing the gender roles of men and women in management in the United States and comparing them to the gender roles in management in Japan. She is surveying fifty male and fifty female managers in each country to compare their daily behavior. Myriam's study exemplifies how ________ contributes to OB.

Anthropology

________ is the study of societies to learn about human beings and their activities.

Anthropology

Joann Hayes is currently working on a project to tackle climate change. During the project, she needs to find different options to replace the use of non-renewable energy and check the feasibility of different renewable energy options before choosing the most practical one. Which of the following skills does Hayes primarily need to use for these tasks?

Conceptual Skills

Raymond Mayer is conducting a study on discrimination against campaign activists based on gender. In his study, he noted that male executives who visited Indonesian villages to promote the use of renewable energy received a highly positive response. In contrast, women who visited the same villages received an antagonistic response. However, Mayer stated that his findings only applied to villages. In this study, the presence of a village is considered a ________

Contingency

) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia." She recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitored the schedule to find the cause of the delay before speeding up the implementation process by allocating more members for the implementation phase. By doing this, which of the following functions is she performing?

Controlling

According to Fred Luthans and his associates, managers involved in traditional management activities undertook which of the following tasks?

Decision Making

________ is a key independent variable in positive organizational behavior research.

Engagement

________ refers to basing managerial decisions on the best available scientific proof.

Evidence-based management

According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may be termed as a ________.

Figurehead

360.org, an organization working toward curbing climate change, recently conducted an interview with Jessica for the position of a public relations officer. However, interviewers Brenda and Laura are divided over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge about the issue of global warming and its impact. On the other hand, Laura feels that Jessica would be perfect for the job because she has strong networking and interpersonal skills. Which of the following, if true, would strengthen Laura's argument?

Gaining the support of corporate giants would comprise a large part of the job.

The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as ________.

Human Skills

Which of the following determinants of behavior does organizational behavior study?

Individuals

Which of the following is not a reality for today's workforce?

Issues related to well-being have dropped as the number of employees who work at home rises.

Which of the following best defines organizational behavior?

It involves the study of what people do in a company and how it affects the company's output

Which of the following is true regarding positive organizational scholarship?

It studies how organizations develop human strengths, foster vitality, and unlock potential

360.org, an organization working toward curbing climate change, recently conducted an interview with Jessica for the position of a public relations officer. However, interviewers Brenda and Laura are divided over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge about the issue of global warming and its impact. On the other hand, Laura feels that Jessica would be perfect for the job because she has strong interpersonal skills. Which of the following, if true, would weaken Laura's argument?

Jessica was unable to communicate clearly why she was right for the job

Which of the following is a result of globalization?

Jobs moving to nations with low-cost labor

Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the market. Her work in the next few weeks involves sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targets and clarify any doubts about the new product. Which of the following roles is Ortiz playing?

Leader

Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, she needs to motivate team members to attain their project milestones and direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered under?

Leading

According to Mintzberg's classification of managerial roles, which of the following is a kind of interpersonal role?

Liaison

Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on the issue of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's classification of managerial roles?

Liaison

________ are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations.

Managers Managers are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations. They make decisions, allocate resources, and get work done by other people

Melissa Woods was recently hired as the campaign manager at an environmental organization. She has a degree in environmental sustainability and possesses substantial knowledge about the issue of global warming. She has the knowledge to lead the public relations team of the organization. However, a few months later, the board of directors of the organization expressed dissatisfaction with Melissa's performance and asked her to resign. Which of the following, if true, best explains this situation?

Melissa had weak interpersonal and networking skills to run the project.

Which of the following is true regarding models?

Models show that outcomes can influence inputs in the future.

Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also networking with contacts from the press and fashion magazine editors to understand the changing tastes of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial roles?

Monitor

According to Mintzberg's classification of managerial roles, which of the following is a kind of decisional role?

Negotiator

According to Fred Luthans and his associates' study of 450 managers, ________ made the largest contribution to the success of managers in terms of speed of promotion within their organization.

Networking

Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warming project and decides which tasks related to creating awareness about the issue need to be done. In addition, she is also deciding which members of her team will work on engaging with the public and which will work on lobbying with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?

Organizing

According to Fred Luthans and his associates, managers who are involved in networking activities are most likely to undertake which of the following?

Politicking

________ is an example of an outcome at the organizational level.

Profitability

Austin Reed is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on the job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________.

Psychology

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which faculty member is most likely to furnish information about personality, learning, and motivation?

Psychology

________ seeks to measure, explain, and sometimes change the behavior of humans and other animals.

Psychology

According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to make or approve significant organizational decisions and assign human, physical, and monetary assets.

Resource Allocator

Which of the following does systematic study use to look at relationships to attribute causes and effects?

Scientific Data

Which of the following is an example of an ethical dilemma?

Should I play politics to advance my career?

Which of the following fields of study is most likely to involve studying organizational culture, formal organization theory, and structure?

Sociology

Which of the following is a difference between sociology and psychology?

Sociology studies people in relation to their social culture whereas psychology focuses on the individual.

The role of a(n) ________, according to Mintzberg's classification of managerial roles, is to transmit information to outsiders about an organization's plans, policies, actions, and results and to serve as an expert in the organization's industry

Spokesperson

Gould Furniture is one of the leading furniture companies in Indonesia. In the past, the company had a homogeneous workforce of Indonesian employees. The company is desperate to cut operating and manufacturing costs and, hence, is considering outsourcing part of the manufacturing process to low-cost Vietnam. However, local community leaders across the country are strongly opposing this decision. They believe that exporting jobs to other countries is detrimental to their country in every way possible. Which of the following, if true, is the flaw in the local community leaders' opinion?

The furniture market contributes to 20 percent of deforestation in the country

Which of the following is true regarding technical skills?

They encompass the ability to apply specialized knowledge

Which of the following is true regarding contingency variables?

They refer to situational factors that moderate the relationship between two or more variables.

________ refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.

Workforce diversity

The concept of "reflected best-self" involves ________.

asking employees to think about when they were at their personal best in order to exploit their strengths

Recent studies show ________.

attaining a balance between personal life and work is a primary career goal

Which of the following is an example of an outcome at an individual level?

attitude

Which of the following is an example of a process at the organizational level?

change of practices

The discretionary behavior that is not part of an employee's formal job requirements and that contributes to the psychological and social environment of the workplace is called ________ behavior.

citizenship

Group ________ is the extent to which members of a group support and validate one another at work.

cohesion

An example of a process at a group level is ________.

communication

Which of the following is an example of a process at an individual level?

decision making

Which of the following functions do managers undertake as part of planning functions?

defining an organization's goals

Managers who oversee the movement of jobs to countries with low-cost labor are most likely to ________.

face opposition from labor groups

Which of the following is an example of a position in a service job?

flight attendant

With reference to a basic OB model, ________ are determined in advance of the employment relationship and refer to variables such as personality, group structure, and organizational culture that lead to processes.

inputs

Which of the following terms best describes organizations that allow people to communicate and work together even though they may be thousands of miles apart?

networked organizations

By 2020, the 55-and-older age group of the U.S. labor force will represent approximately ________ of the total labor force.

one-quarter

Which of the following is one of the three variables proposed by a basic OB model which refers to actions that individuals, groups, and organizations engage in as a result of inputs?

processes

Which of the following disciplines blends concepts from both psychology and sociology to focus on people's influence on one another?

social psychology

An example of an input at an organizational level is ________.

structure

The bookselling industry was revolutionized by ________.

the availability of Big Data

Which of the following is an example of an input at an individual level?

values