Chapter 10

Which of the following is a subjective measure of performance? a. The revenue an employee has brought in for the organization b. The total number of cars sold by an employee c. The number of hours worked by an employee d. A supervisor's rating of an employee's integrity

A supervisor's rating of an employee's integrity

Which of the following is most likely to help retain employees who are in high demand and improve their performance? a. Conducting peer evaluations for these employees b. Emphasizing the negative aspects of performance during appraisal discussion c. Conducting accelerated appraisals for these employees d. Emphasizing informal appraisals over systematic appraisals

Conducting accelerated appraisals for these employees

Which of the following is a criticism of a pay-for-performance approach? a. It discourages individual employee contribution. b. It prevents teamwork in the workplace c. It offers equal rewards for all employees. d. It fails to establish a clear set of goals for employees.

It prevents teamwork in the workplace.

Which of the following statements is true of objective and subjective measures of performance appraisals? a. Objective measures can be observed, and subjective measures require judgment on the part of the evaluator. b. Both subjective and objective measures require judgment on the part of the evaluator and cannot be observed. c. Subjective measures can be observed, and objective measures require judgment on the part of the evaluator. d. Both subjective and objective measures can be observed and do not require judgment on the part of the evaluator.

Objective measures can be observed, and subjective measures require judgment on the part of the evaluator.

_____ is especially useful when supervisors do not have the opportunity to observe each employee's performance. a. Self-rating b. Employees rating managers c. Outsider rating d. Peer rating

Peer rating

Which of the following is true of performance appraisal? a. Performance appraisal provides a link between employee performance and power distance. b. Performance management is a part of performance appraisal. c. Performance appraisal is the process of determining how well employees do their jobs relative to a standard and communicating that information to them. d. Performance appraisal refers to the entire series of activities designed to ensure that the organization gets the performance it needs from its employees.

Performance appraisal is the process of determining how well employees do their jobs relative to a standard and communicating that information to them.

Which of the following is true of performance standards? a. Performance standards must be based only on quantitative criteria. b. Performance standards should be established before the work is performed. c. Performance standards should be established while the work is being performed. d. Performance standards must be based only on qualitative criteria.

Performance standards should be established before the work is performed.

_____ occurs when an evaluator's values or prejudices distort the rating. a. A sampling error b. Rater bias c. The halo effect d. The leniency error

Rater bias

_____ are the most widely used means of rating employees. a. Self-ratings b. Employee ratings of managers c. Peer ratings d. Supervisory ratings of subordinates

Supervisory ratings of subordinates

Which of the following is an objective measure of performance? a. An employee's attitude toward customers b. The total number of washing machines sold by an employee c. An organization's perceptions of an employee's values d. A supervisor's rating of an employee's integrity

The total number of washing machines sold by an employee

A major concern for managers in an appraisal discussion is how to emphasize the positive aspects of an employee's performance while still discussing ways to make needed improvements. a. True b. False

True

An effective performance management system should: a. avoid categorizing employees as high, average, and low performers. b. provide equal rewards to all employees. c. be effective in documenting employee performance. d. be used only as an administrative tool.

be effective in documenting employee performance.

In the _____ method, the manager keeps a written record of both favorable and unfavorable actions performed by an employee during the entire rating period. a. forced distribution b. essay c. critical incident d. ranking

critical incident

The appraisal discussion is an emotional experience for managers because: a. managers must overlook the positive aspects of employees' performance and emphasize their negative aspects. b. managers must avoid communicating the results of appraisals to employees. c. managers must frequently communicate both praise and constructive criticism to employees. d. managers must emphasize only the positive aspects of employees' performance.

managers must frequently communicate both praise and constructive criticism to employees.

The _____ method lists the individuals being rated from highest to lowest based on their performance levels and relative contributions. a. forced distribution b. critical incident c. essay d. Ranking

ranking