Chapter 10: applying critical work skills

Creative people

Always look for alternatives

Phishing is

An attempt to lure people into providing confidential information

Firewall

An integrated collection of security measures designed to prevent unauthorized electronic access to a networked computer via "backdoor" access

Multitasking

Attempting to do more than one task at a time

Email and the Internet

Can be time wasters

A virus

Can interfere with the operation of your computer, is a product of malice, can be spread by using an infected disk, ALL OF THESE CHOICES

Time wasters may include

Daydreaming

Stress

The feeling that results from prolonged, and expressed emotions

Speech

A formal presentation of information to an audience

Virus

A malicious software program designed to interfere with the operation of a computer

Creativity

A tendency to generate or recognize ideas, alternatives, or possibilities that may be useful in solving problems and communicating with others

The best way to reduce your anxiety about public speaking is to

Be prepared

Creativity can be developed by

Being curious, brainstorming alone, being optimistic, ALL OF THESE CHOICES

Balancing life and work can be achieved by

Determining what really matters to you

Decision making

Involves selecting one course of action from several alternatives

Anger

Is a normal, usually healthy, human emotion can be caused by internal and external events, can be channeled into positive behavior, ALL OF THESE CHOICES

When attempting to reduce stress, try

Not to expect perfection of yourself and others

Keeping an electronic calendar

Offers many times saving options

Stress can be caused by

Personal financial problems

Time management

Planning and using the workday in the most effective and efficient manner possible to complete assignments, projects, and goals

Before giving a speech in public

Practice in front of a mirror or with a friend, make small talk with members of the audience, go over every part of the speech in your mind, ALL OF THESE CHOICES

To manage your anger

Recognize anger within you

Backup

Refers to making copies of data so that these copies maybe used to restore the original files after a data loss

Anger management

The ability of a person to control his or her temperament, particularly in stressful situations

Brainwriting

The process of brainstorming alone