Chapter 10
28. Which movement has been shown to positively influence the flow of conversation? A. mimicry B. affect display C. illustrating D. the way we walk
A. mimicry
40. A term that refers to "everything except the words" in a communication event is A. nonverbal B. intercultural C. interactional D. environmental
A. nonverbal
23. Nonverbal signals that occur during conversations to signal to a partner to slow, stop and even "wait your turn" and lets the other person know when you're ready to listen is known as A. regulating B. contradicting C. accenting D. substituting
A. regulating
34. Which is a personal space deception cue? A. signal blunders B. picking at lint C. lip biting D. foot tapping
A. signal blunders
33. Signals of deception include which of the following? A. eye contact B. dress C. closeness D. shrug emblem
B. dress
41. Which type of gesture has one meaning that everyone agrees on? A. illustrators B. emblems C. regulators D. adaptors
B. emblems
24. The study of body language or movement is known as A. regulating B. kinesics C. repeating D. vocalics
B. kinesics
44. Which spatial zone is the one in which most daily business is conducted in the United States? A. intimate B. personal C. social D. public
B. personal
29. Which of the following refers to the space around us and how we and others relate to it? A. paralanguage B. proxemics C. kinesics D. vocalics
B. proxemics
27. Twisting a paper clip during a stressful conversation is what kind of kinesic message? A. emblem B. illustrator C. adapter D. affect display
C. adapter
22. Which of the following is not a function recognized by Burbinster for nonverbal communication? A. complementing B. accenting C. directing D. contradicting
C. directing
37. Deception is not shown in which of the following? A. adapter movements B. duration of message C. empathic listening D. contradicting nonverbals
C. empathic listening
32. Which of the following is not a deception-related gesture? A. hand to face B. mouthcover C. folding hands D. moustache-stroke
C. folding hands
42. When nonverbal signals contradict verbal ones, which are the ones to trust? A. neither B. verbal C. nonverbal D. both
C. nonverbal
21. Words represent ____ percent of the impact of an oral face-to-face message. A. 55 B. 38 C. 42 D. 7
D. 7
36. Personal effects in the office can be A. identity claims B. strategic C. deceptive D. all are correct choices
D. all are correct choices
39. Displayed in an office, which of the following is an artifact that can manipulate an intended perception of the person? A. religious symbols B. family photos C. awards D. all are correct choices
D. all are correct choices
30. Nonverbal aspects of vocal delivery include A. pitch B. tone C. onset D. all choices are correct
D. all choices are correct
31. Small talk is valuable because A. it provides a baseline of nonverbal cues B. it puts the other at ease C. leakage is easily detected D. both a and b are correct
D. both a and b are correct
43. Which nonverbal function is accomplished when a handshake accompanies a greeting? A. contradiction B. regulate C. repeat D. complement
D. complement
25. Gestures include which of the following? A. movement B. posture C. accenting D. emblems
D. emblems
26. Which of the following complement communication by providing an example of or reinforcing what is being said? A. affect display B. adapter C. vocalics D. illustrators
D. illustrators
35. Which is not a voice deception? A. pitch B. tone C. volume D. none of the choices are correct
D. none of the choices are correct
47. According to MIT researchers, when coworkers with similar proximity, body language, and vocal styles communicate, A. they talk more often B. they are more productive C. they work more closely D. shared information is more accurate
D. shared information is more accurate
11. Managers do not believe that casual dress affects the quality of work. a. true b. false
false
14. The most common deception-related gesture is the hand-shrug emblem. a. true b. false
false
19. Personal possessions in the office, but not the location of the office, create perceptions. a. true b. false
false
3. When nonverbal signals contradict verbal ones, the verbal ones are usually the ones to trust. a. true b. false
false
4. One color can send the same nonlinguistic message worldwide. a. true b. false
false
7. Kinesic refers to the space around us and how we and others relate to it. a. true b. false
false
13. Leakage occurs when contradictory nonverbal signals betray deception. a. true b. false
tre
1. Nonverbal communication includes written messages. a. true b. false
true
10. Dress is an integral part of the first impression we form on meeting another and is often the key to initial credibility. a. true b. false
true
12. In business, speaking in a clear, firm, low-pitched voice connotes confidence and results in more attentive listening. a. true b. false
true
15. Smoothing the tie indicates a deceptive answer. a. true b. false
true
16. An attempted change of personal space is a deception cue. a. true b. false
true
17. Deceptive answers are likely to be longer and less specific than honest ones. a. true b. false
true
18. "Faking" body language associated with dominance can improve a person's self-image. a. true b. false
true
2. Statistics show 93 percent of a message comes from nonverbal communication. a. true b. false
true
20. If a speaker takes longer than usual to begin answering a question, he/she is probably lying. a. true b. false
true
5. Nonverbals enhance communication by combating the effects of noise. a. true b. false
true
6. Gestures and posture are both examples of movement. *a. true b. false
true
9. People cooperating on a task compensate for the invasion of their personal tasks by not making eye contact. a. true b. false
true
