Chapter 10
Jaika works at a marketing firm with a lot of graphics-intense users. She is asked to install a printer that is capable of processing large graphics files that are very detailed. She cannot get it to print so she asks you for help. You notice the driver was not installed. What type of driver should you install?
(PCL Incorrect. PCL (Printer Control Language) was developed by Hewlett-Packard. It is used by many printer manufacturers and supported by many operating systems. It relies on the drivers in the printer hardware to create print data, so the print quality depends on the quality of the printer. Select PCL for general applications and select Postscript for graphic-intense applications printing.
The administrative assistant of the company's CEO is asking about a printer for her use only. It seems the shared department printer is overused, making the assistant wait to print the CEO's last minute documents.Which of the following technologies will best meet the administrative assistant's request? (Select TWO.)
C) Bluetooth printerF) Local printer
What step in the laser printing process is responsible for conditioning the imaging drum in preparation for receiving an electrical charge?
Cleaning Correct. The cleaning step neutralizes the residual electrical charge on the drum and sweeps the excess toner from the drum into a waste hopper. Note that this is the seventh step in the process. Thus, since the cycle repeats, the next step will be step 1 which is charging or conditioning.
You use a feature on a stand-alone wireless printer that allows you to configure it as a hotspot enabling nearby computers to connect to it. What limitation does this configuration pose?
Connected computers will not have internet access.
Kendra works at a small office. She has an older printer connected to her computer with a USB cable because it does not support Ethernet or Wi-Fi.How can Kendra share her printer with her four co-workers?
Enable print sharing on the printer.
A company purchased a high-quality color laser printer to print color brochures and sales proposals. The printer is connected to a marketing PC via USB and is configured as a shared local printer for use by the sales and marketing teams. The manager is concerned about the cost of consumables for the printer and does not want random users to unintentionally send jobs to the printer.What can be done to limit the availability of the printer?
Enable user authentication on the printer share.
A small business notices they have been using about 40% more printer paper in the last 30 days compared to the previous 12 months. They ask you to investigate the matter. What/where will you check?
Event Viewer
A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers.Which of the following is the most likely problem?
Fuser unit Correct. The toner is smearing because it is not permanently fixed or adhered to the paper. The fuser is malfunctioning and needs to be serviced.
A client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer. Furthermore, the client requests that the solution take the least amount of time and effort to maintain.Which of the following printer types should be recommended?
Impact
Luca knows a little bit about computers and is asked to help set up a small office with seven computers and an older high-quality printer that does not have an Ethernet port. Luca connects the printer to a computer and configures sharing. However, none of the computers seem able to connect or send jobs to the printer. What should Luca do?
Install the driver for the printer on all computers.
Which of the following problems is most likely to prompt you to calibrate an inkjet printer? Select two.
Misaligned colors on printed page. Correct. A calibrate function is carried out on laser and inkjet printers to align the colors. Misalignment of colors makes an image look like it is not aligned properly or is streaking. A calibrate function is typically carried out after the print head(s) is replaced on an inkjet printer and the imaging drum or transfer belt is replaced on a color laser printer. Colors appear streaked. Correct. Calibrating an inkjet printer is typically required to align and/or clean the inkjet nozzles. This can help solve a problem when colors appear streaked.
Zeena is moving her business from her home to a small office because her revenue is growing modestly, but she still needs to watch the budget closely. She will have three employees. What type of printer would you recommend for her business?
Multifunction laser printer
While servicing a laser printer, the technician notices that paper is jamming as soon as printing begins.What is the most likely cause of the paper jams?
Paper feed rollers Correct. Paper feed rollers pull the paper from the paper tray and feed it into the printer. If these rollers are not pulling the paper, you can try cleaning the rollers. If the problem persists, the rollers need to be replaced.
The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can send jobs to the printer, and the printer indicates it is "Offline." The technician instructs the user on how to place the printer in the "Online" mode, but it still does not print.Which of the following may resolve this issue? Select two.
Power cycle the printer. Correct. A reasonable option is to power the printer off and back on and verify that the printer goes into "Online" mode. If the print jobs do not begin, it may be necessary to check the print queue on the workstation that the printer is attached to. Cancel jobs in the print queue and try again. Correct. A job may be stalled so canceling all the jobs and trying again may fix the problem. If this does not work try power cycling the printer.
Tianna, an administrative assistant, has noticed the print quality of her locally connected laser printer has been gradually declining. Sometimes the printing is wavy and other times it appears speckled. She is asked to urgently print 10 copies of a 15-page document for an important meeting because the copy machine is being serviced. Since she cannot risk generating poor quality printouts, she calls you at the help desk.What would you do first to try to fix the problem quickly? Select two.
Print a self-test via the console on the printer. Replace the toner cartridge on the printer.
A user is experiencing garbled print on each page printed from her printer.Which of the following would be a probable cause for the garbled print? (Select TWO.)
Print drivers are corrupt or need to be updated. An application on the computer is sending garbled print.
Which of the following is the correct order for the steps of laser printing?
Processing, charging, exposing, developing, transferring, fusing, cleaning
Your office has been sharing an inkjet printer connected to a PC with very limited resources. They ask you to upgrade the printer, so you decide to get a laser printer that has a built-in NIC (network interface card).What type of printing will you set up?
Remote printing
Amoy is responsible for maintaining the high-end printers in her company. One of the printers is giving an indication that it is time to replace the transfer roller assembly, so she orders a maintenance kit to perform the replacement.Which of the following will be a part of the replacement process?
Reset the page counter.
You have been tasked with performing routine maintenance on an inkjet printer. After printing a test page, you notice missing lines of print in various areas throughout the page.Which of the following should you do to resolve this issue? (Select TWO.)
Run the head cleaning utility. Correct. The first step in resolving an issue of missing lines on an inkjet printer is to run the head cleaning utility. This is typically done from the Services tab in the printer Properties dialog box, installed as an application or is launched from the printer's control panel. Manually clean the print nozzles. Correct. If after running the print head cleaning utility, the printer is still missing lines, you can manually clean the print head using distilled water and a cotton swab. If manual cleaning does not resolve the issue, the print head or print cartridge will need to be replaced.
You are asked to set up a scanner so that scanned documents are automatically stored on a local file server. Which one of the following scanning mechanisms will you need to set up?
Scan-to-SMB
James works at a secure facility as an IT specialist, where there must never be documents left in the printer to be picked up later, or possibly forgotten. What feature can he configure to ensure documents are not printed until the user goes to the printer and enters a code?
Secured printing Correct. Some larger network printers support this feature where a code is required to generate the printout.
A technician is performing routine preventative maintenance on a laser printer and has been asked by the client to check the printer's paper feeder for issues.Which of the following printer parts should the technician check first for problems related to paper feeding? (Select TWO.)
Separation pad Correct. The separation pad (also called a separate pad) keeps more than one sheet of paper from being pulled out of the paper tray at one time. If this pad is worn, multiple sheets will be pushed forward into the printer causing a jam condition. This is a regular, replaceable maintenance part. Pickup rollers Correct. The pickup roller pulls a sheet of paper out of the paper tray and pushes it forward into the printer. These rollers wear over time and will require replacement to resolve paper misfeeds (no paper being pulled from the paper tray). Pickup rollers are used in laser, inkjet, and thermal printers.
Yaron prepares tax returns for small businesses. Every year he reminds his clients to write the date, amount, and purpose directly on receipts because in some cases the impressions fade. What type of printer was used to generate those receipts?
THERMAL
A technician has connected a USB printer to a workstation and shared the printer on the local workstation for other users on the network to utilize. The technician successfully printed a test print from the printer's console and the workstation that the printer is physically connected to. After leaving the customer's site, the technician received a call from the customer stating no one other than the local user can print to the printer. Each time they attempt to print, they receive an "Access Denied" message.Which of the following is the most likely reason the other users cannot print?
The other users lack sufficient permissions for the shared printer. Correct. Permission settings affect a shared printer and who will have access to the printer. The network users will need to have an account and permissions set on the workstation performing the share.
A user contacted the help desk to report that the laser printer in his department is wrinkling the paper when printed. The user checked the paper in the supply tray, and it is smooth and unwrinkled.Which of the following is the most likely reason for the wrinkled paper? (Select TWO.)
The paper is damp when run through the printer. The paper does not meet the requirements for the printer.
The laser printer in your accounting department is printing faded prints that are getting lighter over time.What is the most likely reason for the faded prints?
The printer is low on toner.
You bought a new inkjet printer based on positive reviews you read online along with a new set of four ink cartridges. You did not buy paper because you had an unopened ream of 16-pound paper. However, almost right away, you are not too pleased with the quality of the printouts. What would help improve the print quality rather quickly?
Using high-quality paper?
A new printer has been added in your office and connected to a WAP for use by all users in the company.Which of the following best describes the method of connectivity for the new printer?
Wireless infrastructure mode
You work in a data center monitoring events that are logged by a specific system using syslog (System Logging Protocol). Every time an event is generated, it is both, stored in a database and printed on fanfold paper. What type of printer is being used for this purpose? Select two.
dot matrix printer Impact printer
