Chapter 11
Which of the following is the correct order of the stages of group development?
Forming, storming, norming, performing, adjourning
Sam is a student in Dr. Arthur's Principles of Management course, in which team projects are assigned. Sam likes courses with group projects because he knows he can team up with good students who will work hard on the projects. He will undoubtedly miss some of his group's out-of-class meetings. What can Dr. Arthur do to help groups deal with students in Sam's situation?
Help groups identify the potentially valuable contributions of each member and assign specific responsibilities
Active Appliances, an electrical appliance firm, forms a group to design a new software application. This group consists of a systems designer, a programmer, and a user representative. This is an example of a(n) ________.
cross-functional team
A major problem that self-managed work teams can encounter is ________.
disciplining team members
A group of managers spend a great deal of time ensuring that they agree on important issues instead of working toward an accurate assessment of the situation. This scenario describes _______
groupthink
When there is high conformity and low deviance in a group, the group's performance is likely to be ________
low because the group fails to change dysfunctional norms
During the first stage of group development, managers should ________
make sure that each member feels like a valued part of the group
As group cohesiveness increases, ________
members share more information
Paul, the HR Manager, has worked with other managers over the years to set up groups and teams to handle issues. One of the recent groups, which is also a team, is the ________
search committee selecting a dean for a college that interacts frequently by various means over a period of several months
In general, higher group cohesiveness is associated with ________
similarity among group members
The members of a task force have disagreements because some members do not want to do what some of the other members want them to do. This stage of group development is known as ________
storming
Managers promote organizational identity and make the organization the focus of the group's efforts when groups are ________.
too cohesive
Which of the following statements captures the essence of synergy?
The whole is more than the sum of its parts
Which of the following defines a team?
A group whose members work intensely with one another to achieve a specific common goal or objective
What is one of the biggest challenges faced by members of virtual teams?
Building trust and camaraderie
What can a manager do to discourage social loafing in a group?
Assign specific tasks to group members and hold them accountable for their performance
What do teams need to balance in order to effectively help an organization gain a competitive advantage?
Conformity and deviance
Blue Bay International has formed a virtual team to improve quality in its five plants, which are located across three continents. In order to give this team the best chance of succeeding, what could the management do?
Schedule periodic face-to-face meetings for all team members
Bryan took over as manager of a group of medical transcribers about a month ago. While the employees' performance is satisfactory, he has noticed that the group seems to squash any new ideas about how they might do their work more effectively. What should Bryan do to increase tolerance for deviance?
Set up an incentive system for employees' suggestions about changes to procedures.
The set of behaviors and tasks that a member of the group is expected to perform because he/she is a member of the group is known as ________
a group role
As group size increases, ________
communication becomes more difficult
Members of virtual teams rely on information technology. Virtual team members communicate and interact with one another in real time simultaneously using technology such as videoconferencing, teleconferencing, and electronic meetings. This type of technology is known as ________
virtuality