Chapter 11: Effective Work Groups and Teams

Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!

process gains

increases in potential performance that result from new ways of motivating and coordinating group members

A possible solution to social loafing is​ ______.

letting group members evaluate one another

Self-managed teams will be most effective when​ ________.

members want to be part of the group

process losses

performance difficulties a group experiences because of coordination and motivation problems

The highest level of performance a group is capable of achieving at a given point in time is called its​ ________.

potential performance

A research team is studying how hospitals can coordinate information about the resources and space available in order to accommodate urgent care patients as efficiently as possible. This information may help hospitals make​ _______.

process gains

On the day of a big​ event, a local coffee shop was packed. To ensure all customers were​ served, the restaurant simplified its menu and hired one extra worker. Within ten​ minutes, the cashier noticed the manager did not stock the drawer with enough singles and fives. There were not enough workers to have someone leave to get change. The cashier started turning customers away if they​ didn't have correct change. Many people left the shop to go elsewhere. This is an example of​ ________.

process losses

If a​ group's goals align with organizational​ goals, then members of a cohesive group​ ________.

will work to accomplish organizational goals

Which group would most likely have the highest level of​ cohesiveness?

A group that competes with other groups

Which of the following indicates low group​ cohesiveness?

The group does not often achieve its goals.

A​ self-managed team was tasked with approving or denying​ customers' credit requests. Group members were overwhelmed by this task because of their inexperience in assessing credit. They approved many bad credit requests. What is the most likely reason that this group was not​ effective?

They did not have the necessary skills and capabilities.

sucker effect

a condition in which some group members, not wishing to be considered suckers, reduce their own efforts when they see social loafing by other group members

synergy

a process gain that occurs when members of a group acting together are able to produce more or better output than would have been produced by the combined efforts of each person acting alone

Research and development (R&D) teams

a team formed to develop new products, may be cross-functional, and is often used in high-tech industries

virtual teams

a team in which a significant amount of communication and interaction occurs electronically rather than face to face

skunk works

an R&D team created to expedite new product design and promote innovation in an organization

A top management team is a very important part of an organization because members​ ________.

determine what an organization is trying to accomplish

Research and development groups are a very important part of many organizations because their members​ ________.

develop new products

Appleson needs to select a vendor to develop a Web site for one of its projects. Which of the following would support the claim that the Production department should choose the​ vendor?

A. Employees skilled in project execution are more likely to be able to identify opportunities to run technical projects more efficiently.

Which of the​ following, if​ true, would weaken​ Gordon's argument?

A. The team members for the Zen Park Frantic project were chosen based on their interest in a more collaborative working environment.

Suppose that the organization started the Diva Siren project at the same time as the Zen Park Frantic project. Which of the​ following, if true about the Diva Siren​ project, would strengthen​ Linda's argument?

B. It used rigid​ top-down leadership, and was as successful as Zen Park Frantic.

Which of the​ following, if​ true, would weaken the claim that this division of labor keeps employees focused on the tasks that fit their skills and leads to a better​ product?

B. Projects often fail to meet their revenue goals because the Design department develops products for market segments that the Marketing department cannot reach.

At Appleson​ Publishing, products are produced by a team representing different functional​ groups, none of which have supervisory authority over any of the others. Represented departments include​ Design, Production, and Marketing. Design department members are skilled at identifying customer requirements and creating product specifications. Their success is measured by return on product​ investment, which takes into account both the money earned by a product and the money spent on that product. Production department members are skilled at project execution. They are responsible for creating products according to the Design department​ member's specification. The Production department is considered successful when it completes projects according to schedule and project spending does not exceed the​ project?s budget. Marketing department members are responsible for building profitable relationships with target market segments. They are skilled at communicating a​ product?s value and persuading customers to make purchases. Marketing department​ members? success is measured by the revenue that the products take in. Which of the following questions would most likely lead to a conflict between Design department members and Production department​ members?

B. Should a project be launched later than planned in order to make changes that will make it more attractive to​ customers?

Which of the following would support the claim that the Design department should choose the Web development​ vendor?

B. Web development requires a thorough understanding of the​ customer's needs and expectations.

Gordon: Our experimentation with a​ teams-focused product development process is​ complete, and the evidence clearly supports adopting this process across our organization. We picked a test project to see if productivity would be better under shared​ leadership, team​ accountability, and collaborative work. That​ project, Zen Park Frantic​, was a market success. What more do we need to​ know? ​Linda: You are jumping to conclusions. If Zen Park Frantic went especially​ well, then that improvement was probably caused by the​ "Hawthorne effect": Almost any change from the normal procedures would have produced a benefit. Which of the following is a point at issue between Gordon and​ Linda?

B. Would Zen Park Frantic have been as successful if it had followed the​ organization's normal​ procedures?

Executives claim that this division of labor keeps employees focused on the tasks that fit their skills and leads to a better product. Which of the​ following, if​ true, would strengthen that​ claim?

C. After a product specification is​ completed, knowledge of the thinking that went into the product specification is not necessary to complete the project effectively. their initial orientation.

Which of the following would strengthen​ Gordon's argument?

C. The organization uses the same procedure to determine the market success of all projects.

Which of the following is true of the relationship between cohesiveness and​ organizations?

Cohesiveness can have positive and negative effects on organizational​ goals; the effects are positive if group goals align with organizational goals.

Suppose that Appleson is choosing between the Grendel project and the Kronos project. The Grendel project is expected to earn slightly more revenue than the Kronos​ project, but the Grendel project will cost more to complete. Which of the following is most likely to be​ true?

D. The Marketing department will prefer the Grendel​ Project, and the Design department will prefer the Kronos project

​________ are performance difficulties that a group experiences because of coordination and motivation problems.

Process losses

A manager sat in on a few task force meetings. He has always been impressed with Gary and​ Sue's individual performance. While watching them in a​ group, he notices they are not adding as much as they usually do. What should the manager do to reduce social​ loafing?

Remind group members that the group as a whole fails or succeeds

In an intensive care​ unit, how well the patients do is based on how well the​ nurses, doctors, and orderlies communicate with each other and how well they perform their various tasks. If a nurse makes an error while writing down​ symptoms, the other nurses and doctors will use this faulty information and potentially cause more issues. If a technician correctly administers a​ test, all others will be able to use this information. This is an example of​ ________.

reciprocal task interdependence

In situations that require​ ________ the potential for process losses is highest because the probability of problems with coordination and motivation is highest.

reciprocal task interdependence

A group is trying to cut office expenses. Before Jim may start his​ portion, he must wait until Sherrie and Steve have completed their task. Only after Jim completes his task can Danny begin his task. This is an example​ of:

sequential task interdependence

A researcher studied how much effort a person exerted in a tug of war. He studied how much effort was exerted when individuals were performing the task by​ themselves, and when individuals were part of a team performing the task. When the individuals were part of a​ team, each individual exerted less effort than they did by themselves. This shows an example of​ ________.

social loafing

The tendency of individuals to exert less effort when they work in a group than when they work alone is called​ ________.

social loafing

The extent to which the work performed by one member of a group affects what other members do is called​ ________.

task interdependence

group cohesiveness

the attractiveness of a group to its members

task interdependence

the extent to which the work performed by one member of a group affects what other members do

potential performance

the highest level of performance a group is capable of achieving at a given point in time

pooled task interdependence

the task interdependence that results when each member of a group makes a separate and independent contribution to group performance

sequential task interdependence

the task interdependence that results when group members must perform specific behaviors in a predetermined order

reciprocal task interdependence

the task interdependence that results when the activities of all work-group members are fully dependent on one another

top management team

the team of managers who report to the chief executive officer (CEO) and determine what an organization is trying to accomplish and develop plans for goal attainment

social loafing

the tendency of individuals to exert less effort when they work in a group than when they work alone


Kaugnay na mga set ng pag-aaral

Advanced Topics in Finance Final

View Set

HRB Income Tax Course 2021 Final Exam Review

View Set

History of Latin America Exam #1

View Set

Global Read Aloud-Pax by Sara PennyPacker

View Set

ATI Medication Administration Test

View Set

Chapter 40: Nursing Care of the Child With an Alteration in Gas Exchange/Respiratory Disorder

View Set

Maternal Newborn Success - Normal Postpartum

View Set

Retirement and Other Insurance Concepts

View Set