Chapter 11

The Age Discrimination in Employment Act of 1967 outlawed employment practices that discriminate against people over the age of:

40

The Equal Employment Opportunity Act of 1972 strengthened the Civil Rights Act of 1964 by:

A. adding enforcement powers to the EEOC B. permitting the EEOC to issue guidelines for employer compliance C. mandating specific record keeping procedures for employers

The Equal Employment Opportunity Act of 1972 strengthened the Equal Employment Opportunity Commission, an agency created by the Civil Rights Act of 1964, by:

A. issuing guidelines for employer conduct in complying with EEO B. giving it broad powers to enforce Title VII C. mandating specific record keeping procedures

What are two provisions of the Fair Labor Standards Act of 1938 and its amendments?

raised the minimum wage overtime pay for more than 40 hours per week

The process for obtaining qualified people is:

recruitment

The set of activities for obtaining the right number of qualified people at the right time to fill the needs of the organization is:

recruitment

The Equal Employment Opportunity Act of 1972 authorized the EEOC to:

set guidelines for employers' administration of EEO

What is a performance appraisal?

the evaluation of employees' job performance and contributions to the organization

True or false: The National Labor Relations Act of 1935 limited management interference in the right of employees to have a collective bargaining agent.

True: The NLRA established collective bargaining and limited interference in having an agent.

The information gathered from comparing an employee's work to an established standard is:

a performance appraisal

Three principles companies must understand in developing a more diverse management group are:

a. the need to do it early to attract and retain them b. bringing a more diverse group to management will increase long-term profitability c. that they will serve their increasingly diverse customers better

The most controversial policy enforced by the EEOC was _____ action, designed to right past wrongs to the protected classes in Title VII of the Civil Rights Act of 1964.

affirmative

The most controversial policy enforced by the EEOC was ______ action, designed to right past wrongs to the protected classes in Title VII of the Civil Rights Act of 1964.

affirmative

The controversial policy enforced by the EEOC that seeks to remedy past discrimination is:

affirmative action

Having more women and minorities at all levels of the organization lets businesses serve their increasingly female and minority ____ better

customers

The Age Discrimination in Employment Act of 1967 outlawed employment practices that ______ against people 40 and above.

discriminate

The Civil Rights Act of 1964 made it illegal to ____ against certain groups of people called protected classes.

discriminate

The Civil Rights Act of 1964 outlawed ____ in employment based on sex, race, creed, religion, or national origin.

discrimination

The goal of the Civil Rights Act of 1964 was to stamp out ____ , but specific language made enforcement quite difficult.

discrimination

Sick-leave and vacation pay, pensions, and health plans that provide additional compensation are called _____ benefits

fringe

The Equal Employment Opportunity Act of 1972 authorized the EEOC to issue ______ for acceptable employer conduct in administering equal employment opportunity laws.

guidelines

Examples of fringe benefits that provide additional compensation to employees beyond wages include:

health insurance paid vacation sick days

The tool that lists ages, names, education, capabilities, training, specialized skills, and other relevant information about an organization's employees is called a:

human resource inventory

The Fair Labor Standards Act of 1938 established a _______ wage

minimum

Human resource management was called ______ when undertaking clerical functions such as screening employees, keeping records, payroll, and finding new employees.

personnel

The roles and responsibilities of HRM professionals have evolved primarily because:

(1) organizations' recognition of employees as their ultimate resource and (2) changes in laws that rewrote many traditional practices.

The law that prohibits employers from discriminating in hiring, pay, or promotion and requires reasonable accommodation for workers with disabilities is the:

Americans With Disabilities Act of 1990

The law that prohibits employers from discriminating against qualified individuals with disabilities in hiring, advancement, or compensation and requires them to adapt the workplace if necessary is the:

Americans with Disabilities Act of 1990

The federal law that provides funds for the unemployed to learn new job skills is the:

Comprehensive Employment and Training Act of 1973

The federal law that specified that men and women doing equal jobs must be paid the same wage is the _____ _____ Act of 1963

Equal Pay

True or false: The Comprehensive Employment and Training Act of 1973 provides cash payments for living expenses for unemployed workers.

False

Select three activities that are steps in the selection process.

Obtain complete application forms Conduct background investigations Establish probationary periods

Rank the steps of the typical selection process starting with the first step and listing them in order to the last step

Obtain complete application forms Conduct initial and follow-up interviews Give employment tests Conduct background investigations Obtain results from physical exams Establish probationary periods

Safety and health conditions in the workplace are regulated by which piece of legislation?

Occupational Safety and Health Act of 1970

What federal law regulates safety and health conditions in most private industries and some public-sector organizations?

Occupational Safety and Health Act of 1970

A human resource inventory should include which of the following types of information about employees.

Specialized skills Demographics such as age and educational level Languages spoken

According to the Equal Pay Act of 1963, men and women must be paid the same wage if they:

are doing equal jobs

The National Labor Relations Act of 1935 established ____ bargaining in labor-management relations.

collective

The National Labor Relations Act of 1935 established ______ bargaining in labor-management relations.

collective

Experts believe that determining how best to _______ employees is today's greatest human resource management challenge because it affects the long term success of the company.

compensate

Service organizations struggle with high employee costs since these firms are ______-intensive

labor