Chapter 11 review 1

12 or fewer

A small group training session usually includes ____ trainees

learning management system

A software tool that automates many of the tasks associated with a training program, such as authoring, testing, and administration, is a ____.

auditory learner

A trainee who learns best by listening to an explanation of a task is called a(n) ____.

experiential learner

A trainee who learns best by performing a task is called a(n)

. visual learner

A trainee who learns best by seeing a demonstration is called a(n) ____.

a case study

A training delivery method that encourages trainees to make the transition from a training environment to the business world is ____.

delivery method

An instructional technology, medium, or approach to presenting information in a training session is called a ____.

perform tasks and build expertise

Compared with education, the primary goal of training is to ____.

Establish motivation

During which of these steps in a training session should a trainer cover what trainees will achieve by the end of the training and why the training is useful?

Describe next steps

During which step in a training session should a trainer provide pointers to additional information and resources for trainees who are interested?

Preparation

During which training step does a trainer develop details about the specific topics to cover and how to present them?

. both the trainees and the trainer

How well trainees perform on a performance test is feedback primarily to ____.

Concepts, Understanding, Basic skills , Expertise

In the classification of skill levels below, what is the sequence in which skills are usually built?

Review previous topic. Introduce new topic ,) Establish motivation ,Present new material

In the early part of a training session, how should the topics below be organized into a sequence?

Classes

In which training format are differences in skill levels among trainees a common problem for trainers?

text, images, animation, images, sound

Multimedia materials are a combination of ____.

user training program

One of the most effective ways to enable users to be more self-reliant is through a ____.

training is usually longer term; education may be short term

One way to explain the different goals of training and education is ____.

measurable

Performance objectives for a training session should be ____.

handouts

Printed materials designed to be taken from a training session to refresh a trainee's memory later are called ____.

Small groups/teams

Social learning (peer-to-peer) is most common in which kind of learning format?

Training measures one's ability to perform tasks; education measures one's ability to explain concepts.

The outcomes of education and training are generally measured and evaluated in which of the following ways?

identify and fix trouble spots in the presentation

The purpose of a beta test run of a training presentation is to ____.

learning

The sentence "Describe the steps in the user training process." is an example of a(n) ____ objective.

. somewhat below the average level

Trainers should aim the level of the training at ____ of the group of trainees.

Computer-based training

Web-based training is most similar to which of these other training delivery methods?

items where there is a pattern of low ratings

When analyzing the feedback on an evaluation form, a trainer should look for ____.

. bells and whistles

When covered in a training session, hardware or software features that are unusual and rarely used are sometimes called ____.

establish a baseline of the skill levels that trainees bring to the table

When planning a training session, the purpose of a pretest of trainees is to ____.

More individual assistance is available.

Which is true of small group training versus larger classes?

One-to-one training

Which kind of training format tends to be the highest cost method?

Collaborative learning

Which of the following training delivery methods does not necessarily make use of computer technology as part of the delivery method?

Solve a problem, Observe a task ,Read a book ,Listen to a lecture

Which of the sequences below ranks learning methods from highest retention and performance to lowest?

Know ,Analyze ,Synthesize,Evaluate

Which of the sequences below ranks the cognitive skills in Bloom's Taxonomy from simple to complex?

Design and develop CBT and WBT modules

Which of these is not a role that user support trainers are likely to perform in the future?

Perform

Which of these is not one of the steps in the training process?

Plan, Prepare, Present, Progress

Which of these is the sequence of steps in the training process?

Listen

Which of these learning methods generally results in the lowest retention and poorest trainee performance?

Problem solve

Which of these learning methods results in the highest retention and trainee performance?

None of these

Which of these skill levels deals with an ability to perform a task effectively and efficiently?

Concepts and understanding

Which of these skill levels deals with the meanings of the words people use to exchange information about a subject?

Computer-based training

Which of these training delivery methods uses a combination of tutorials, multimedia, product demonstrations, and hands-on activities?

Classes

Which of these training formats is generally the most cost-effective because the ratio of trainees to trainers is highest?

The development cost is high, but the cost per user is low.

Which statement accurately describes the costs associated with tutorial training delivery methods?