Chapter 12

Leaders who hold a position of authority and may utilize the power that comes from their position, as well as their personal power to influence others, is/are called _______________.

Formal leaders

High-quality LMX is related to

increased job satisfaction

The two broad categories of leader behaviors are

task-oriented and people-oriented structures.

Abusive leaders are costly to organizations because of

-Lost productivity -Increased absenteeism -Increased health care costs

Willie is a manager in a large manufacturing firm. He sets a tight production schedule every day and makes certain each employee knows what job they are performing that day and how to perform it. Willie appears to have a _______ leadership style.

Directive

Walker can control his emotions in multiple situations and always demonstrates empathy for others; he is internally motivated and has many admirable social skills. Walker has

High emotional intelligence

The servant leadership approach defines a leader as one who

Serves the needs of others

Authentic leadership describes effective leaders as those who

Stay true to themselves

Behavioral approaches to leadership behaviors fail to consider

The environment

The key factor in the effectiveness of transformational leadership is

Trust