Chapter 12

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disposition

a person's inherent qualities of mind and character

diversity

(n.) difference, variety; a condition of having many different types of forms

glass ceiling

A metaphor alluding to the invisible barriers that prevent minorities and women from being promoted to top corporate positions.

transgender person

A person whose gender identity is the opposite of his or her biological gender

Extraversion

A personality dimension describing someone who is sociable, gregarious, and assertive

Agreeableness

A personality dimension that describes someone who is good natured, cooperative, and trusting.

The Terra College of Arts launched a comprehensive diversity initiative, which includes frequent seminars, workshops, and conventions for faculty, staff, and students, aimed at helping them gain a better understanding of diversity. Which of the following diversity training is used by the college?

Awareness training

_____ is the degree to which someone is not angry, depressed, anxious, emotional, insecure, or excitable.

Emotional stability

diversity audits

Formal assessments that measure employee and mangement attitudes, investigate the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and review companies' diversity-related policies and procedures.

A family restaurant based in the English speaking providence of Ontario, was planning to open a new branch in the French-speaking areas of Canada and transfer some of its existing employees to the new business. Which of the following dimensions of personality would the transferred employees require to work with this restaurant?

Openness to experience

diversity pairing

a mentoring program in which people of different cultural backgrounds, sexes, or races/ethnicities are paired together to get to know each other and change stereotypical beliefs and attitudes

disability

a physical or mental condition that limits a person's movements, senses, or activities.

sexual orientation

an enduring sexual attraction toward members of either one's own sex (homosexual orientation) or the other sex (heterosexual orientation)

Personality

an individual's characteristic pattern of thinking, feeling, and acting

Sriscover communications is part of a national program in which employers encourage workers to continue working as long as they are physically able. To help its aging workers, the lock manufacturer has provided them with magnifying lenses that give them the vision acuity they need to work on the small parts within a lock. These lenses are an example of _____.

assistive technology

surface-level diversity

differences such as age, sex, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure

deep-level diversity

differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors and are learned only through extended interaction with others

age discrimination

different and unequal treatment of people based solely on their age

gender identity discrimination

discrimination against an individual because the victim is transgender

Sexual Orientation Discrimination

discrimination based on sexual identity

Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

false

In the context of the Big Five Personality Dimensions, conscientiousness is the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting.

false

openness to experience

how intellectual, imaginative, curious, and broad-minded one is

When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either of ages over 50 or under 30. This age difference brought conflicts on important decisions which the company identified as a threat to its growth. _____ was needed to get these two groups to respect each other's work abilities.

social integration

affrimative action

steps to remedy past discrimination is hiring, promotion, education

Lawson wanted to learn ballet dancing, and he approached an institution which teaches ballet dancing. He was informed by the authorities that ballet dancing was solely for women and the institution did not enroll him. This is an example of discrimination in terms of _____.

surface-level diversity

Conscientiousness

the care a person gives to organization and thoughtfulness of others; dependability

social intergration

the degree to which people are tied to their social group

emotional stability

the degree to which someone is not angry, depressed, anxious, emotional, insecure, and excitable

awareness training

training that is designed to raise employees' awareness of diversity issues and to challenge the underlying assumptions or stereotypes they may have about others

Skill-based diversity training

training that teaches employees the practical skills they need for managing a diverse work force, such as flexibility and adaptability, negotiation, problem solving, and conflict resolution

Disability Discrimination

treating people differently because of their disabilities

Racial and ethnic discrimination

treating people differently because of their race or ethnicity

sex discrimination

treating people differently because of their sex

Among the paradigms for managing diversity, only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity.

true

The different methods or paradigms for managing diversity include the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.

true


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