Chapter 12
disposition
a person's inherent qualities of mind and character
diversity
(n.) difference, variety; a condition of having many different types of forms
glass ceiling
A metaphor alluding to the invisible barriers that prevent minorities and women from being promoted to top corporate positions.
transgender person
A person whose gender identity is the opposite of his or her biological gender
Extraversion
A personality dimension describing someone who is sociable, gregarious, and assertive
Agreeableness
A personality dimension that describes someone who is good natured, cooperative, and trusting.
The Terra College of Arts launched a comprehensive diversity initiative, which includes frequent seminars, workshops, and conventions for faculty, staff, and students, aimed at helping them gain a better understanding of diversity. Which of the following diversity training is used by the college?
Awareness training
_____ is the degree to which someone is not angry, depressed, anxious, emotional, insecure, or excitable.
Emotional stability
diversity audits
Formal assessments that measure employee and mangement attitudes, investigate the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and review companies' diversity-related policies and procedures.
A family restaurant based in the English speaking providence of Ontario, was planning to open a new branch in the French-speaking areas of Canada and transfer some of its existing employees to the new business. Which of the following dimensions of personality would the transferred employees require to work with this restaurant?
Openness to experience
diversity pairing
a mentoring program in which people of different cultural backgrounds, sexes, or races/ethnicities are paired together to get to know each other and change stereotypical beliefs and attitudes
disability
a physical or mental condition that limits a person's movements, senses, or activities.
sexual orientation
an enduring sexual attraction toward members of either one's own sex (homosexual orientation) or the other sex (heterosexual orientation)
Personality
an individual's characteristic pattern of thinking, feeling, and acting
Sriscover communications is part of a national program in which employers encourage workers to continue working as long as they are physically able. To help its aging workers, the lock manufacturer has provided them with magnifying lenses that give them the vision acuity they need to work on the small parts within a lock. These lenses are an example of _____.
assistive technology
surface-level diversity
differences such as age, sex, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure
deep-level diversity
differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors and are learned only through extended interaction with others
age discrimination
different and unequal treatment of people based solely on their age
gender identity discrimination
discrimination against an individual because the victim is transgender
Sexual Orientation Discrimination
discrimination based on sexual identity
Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.
false
In the context of the Big Five Personality Dimensions, conscientiousness is the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting.
false
openness to experience
how intellectual, imaginative, curious, and broad-minded one is
When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either of ages over 50 or under 30. This age difference brought conflicts on important decisions which the company identified as a threat to its growth. _____ was needed to get these two groups to respect each other's work abilities.
social integration
affrimative action
steps to remedy past discrimination is hiring, promotion, education
Lawson wanted to learn ballet dancing, and he approached an institution which teaches ballet dancing. He was informed by the authorities that ballet dancing was solely for women and the institution did not enroll him. This is an example of discrimination in terms of _____.
surface-level diversity
Conscientiousness
the care a person gives to organization and thoughtfulness of others; dependability
social intergration
the degree to which people are tied to their social group
emotional stability
the degree to which someone is not angry, depressed, anxious, emotional, insecure, and excitable
awareness training
training that is designed to raise employees' awareness of diversity issues and to challenge the underlying assumptions or stereotypes they may have about others
Skill-based diversity training
training that teaches employees the practical skills they need for managing a diverse work force, such as flexibility and adaptability, negotiation, problem solving, and conflict resolution
Disability Discrimination
treating people differently because of their disabilities
Racial and ethnic discrimination
treating people differently because of their race or ethnicity
sex discrimination
treating people differently because of their sex
Among the paradigms for managing diversity, only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity.
true
The different methods or paradigms for managing diversity include the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.
true
