Chapter 12- MGMT 4669

Communications, activities, and interactions that occur within teams that contribute to their ultimate end goals are known as team ______.

processes

In the team process training called Blank______, a consultant facilitates the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification.

team building

In a brainstorming meeting, participants are encouraged to

generate as many ideas as possible.

The tendency of highly cohesive groups to value consensus and harmony at the price of decision quality is referred to as

groupthink

Team member activities that correspond directly to accomplishing the team's work are referred to as ______ processes.

taskwork

Teamwork processes have a moderate positive effect on ________ and a strong positive effect on ________.

team performance; team commitment

Interpersonal activities that help a team accomplish its work without accomplishing the work itself are referred to as ___________ processes

teamwork

Research has shown that team building is mostly likely to have positive effects in which of the following cases?

when the clarification of role responsibilities is emphasized

A ______ occurs when a team is able to produce more or better output than the combined efforts of each team member working alone.

process gain

Process loss is best described as

achieving less from the team than expected, based upon the capabilities of its individual members.

A)Men's Swimming: Each men's swim team member has a specialty like the breaststroke, freestyle, or butterfly, but together they compete in team relays where they rely on each other to win medals. They have to trust their own skills but know the team is effective across a variety of other events that their team members will perform. B)Men's Swimming: Each men's swim team member has a specialty like the breaststroke, freestyle, or butterfly, but together they compete in team relays where they rely on each other to win medals. They have to trust their own skills but know the team is effective across a variety of other events that their team members will perform. C)Men's Cycling: Team members must have a shared understanding of what will help the team succeed. In cycling, the team must react to each other's needs, like blocking wind that can fatigue riders or keeping the pace slower when one rider has a flat. The result is efficient and smooth teamwork. Men's Cycling: Team members must have a shared understanding of what will help the team succeed. In cycling, the team must react to each other's needs, like blocking wind that can fatigue riders or keeping the pace slower when one rider has a flat. The result is efficient and smooth teamwork. D)Women's Volleyball: The U.S. women's volleyball team hasn't won a gold medal since 1964. The 2021 team shared worries and doubts in their losses, as well as joys in their wins, leading them to form intense attachments to each other when winning the gold medal.

A) potency B)mental models C)cohesion D)transactive memory

Which of the following are examples of teamwork processes?

A)action processes B)interpersonal processes C)transition processes

A)cohesion B)potency C)mental models D)transactive memory

A)an emotional attachment to other members of the team and the team itself B)the degree to which members believe the team can be effective across a variety of situations and tasks C)the level of common understanding among team members regarding the team and its tasks D)how specialized knowledge is distributed among team members

Which of the following can be categorized as taskwork processes?

A)boundary spanning B)decision making C)creative behavior

Which of the following are examples of transportable teamwork competences?

A)task coordination B)goal setting C)conflict resolution

Which of the following are ways in which communicators themselves influence the communication process?

A)when a communicator lacks skills necessary for encoding a message B)when emotions distort a sender's message C)when a communicator sends a message that is unclear or open to misinterpretation

Which of the following statements about teamwork processes and team commitment is true?

People tend to be satisfied in teams in which there are effective interpersonal relationships.

When people work and learn together by tackling real issues and reflecting on their actions, they engage in

action learning

Working on a real organizational problem, learning from the process, and taking action to implement a set of solutions are the steps of

action learning

When emotional bonds develop between members and a team, the team develops

cohesion

Developing new, exciting ideas to work toward the final solution of a task is characteristic of

creative behavior

What are the three factors that account for a team's ability to make accurate and effective decisions?

decision informity, staff validity, and hierarchical sensitivity

True or false: Emotions can interfere with face-to-face communications but not electronically mediated messages.

false

True or false: Team processes are readily observable and measurable.

false

Team states are the

feelings and thoughts that result from working in a team.

Early in the semester, Jean worked on a group project with Colette and Laleta, and she was disappointed in the way they interacted, the quality of their work, and the grade they received. She has been assigned to another group project with them and doesn't have high expectations for their success. This is an example of

low potency

All the following are considered benefits of the nominal group technique, except

members do not meet in a face-to-face environment.

Research conducted in a wide variety of team settings has shown that teamwork processes have a ______ relationship with team performance.

moderate postive

Jonathan is distracted from the professor's lecture because the student sitting next to him keeps coughing. The factor that has negatively impacted the communication process is called

noise

Russ heads up a virtual team with members in India, Ireland, and Taiwan. During the last conference call, he was frustrated with the static and echo on the telephone line. This is an example of___________ in the communication process model.

noise

As a new family medicine resident, Laura is required to spend two full days observing patient/physician interaction at the urgent care clinic before she is allowed to see any patients on her own. Laura's place in the cross-training process is known as

positional modeling

The most in-depth method of team training is ______, in which each team member "walks in the other's shoes."

positional rotation

The degree to which team members believe that the team can be effective across a variety of situations and tasks is referred to as

potency

In the communication process model, the originator of the message is known as the

sender

Jada sends an email to his coworker Isaiah to ask for sales information to include in the monthly status report. According to the communications process model, Jada is the_________ and Isaiah is the _______ .

sender; reciever

A taskwork process in which team members independently generate ideas, present those ideas to the group, and then independently rank-order the ideas generated is known as

the nominal group technique.

One type of team training involves developing general competencies related to teamwork activities that can be used any team context. These skills, knowledge, and abilities are called ________ teamwork competencies

transportable