Chapter 12 Quiz

Which of the following is an example of faulty communication due to noise? A news channel being broadcast to an audience in a language the audience can't decode A telegram conveying the wrong message due to incorrect decoding by the technician A telephone conversation from a cinema hall in which the message is drowned out by the movie's soundtrack The meaning in an e-mail message being misconstrued due to the emotional state of the receiver The faulty decoding of the emotions of a foreigner due to a lack of familiarity with the foreigner's facial expressions

A telephone conversation from a cinema hall in which the message is drowned out by the movie's soundtrack

_____ is an interpersonal process that involves activities that foster a sense of emotional balance and unity. Conflict management Communication management Mission analysis Affect management Motivation analysis

Affect management

Which of the following is accurate with regard to team process training? It facilitates the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification. It involves training members in the duties and responsibilities of their teammates to develop shared mental models of what's involved in each of the roles in the team. It involves instruction at three different levels of depth: personal clarification, positional modeling, and positional rotation. It occurs in the context of a team experience, which facilitates effective functioning and performance of a team as an intact unit. It enables trainees to transport what they learn about teamwork from one team context and apply it in another.

It occurs in the context of a team experience, which facilitates effective functioning and performance of a team as an intact unit.

_____ is a transition process that involves an analysis of the team's tasks, the challenges that face the team, and the resources available for completing the team's work. Strategy formulation Mission analysis Goal specification Systems monitoring Helping behavior

Mission analysis

Which of the following describes the correlation of teamwork processes and team performance? Strong, positive Weak, positive Weak, negative Moderate, positive Moderate, negative

Moderate, positive

_____ is the loss in team productivity that occurs when team members don't work as hard as they could. Coordination loss Production blocking Motivational loss Social loss Conditional loss

Motivational loss

_____ refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks. Cohesion Groupthink Potency Mental models Transactive ability

Potency

_____ is an action process that involves keeping track of things that the team needs to accomplish its work. Helping behavior Coordination Systems monitoring Goal specification Affect management

Systems monitoring

Which of the following communication network structures has the highest centralization? Wheel Circle Y All channel V

Wheel

When teams engage in _____ behavior, their activities are focused on generating novel and useful ideas and solutions. decision making counter-generative creative boundary spanning generative

creative