Chapter 12 : Stress and the Emergency Telecommunicator

The two main chemicals released during the "fight-or-flight response" (or "acute stress response") include: a. adrenaline and cortisol b. adrenaline and carbohydrates c. carbohydrates and selenium d. cortisol and selenium

a. adrenaline and cortisol

Burnout is best described as: a. exhaustion (or inability to function normally) resulting from a buildup of long-term stress b. incident-related distress c. exhaustion resulting form physical exercise d. monitoring and evaluation performance systematically to ensure the desired standards of quality are being met

a. exhaustion (or inability to function normally) resulting from a buildup of long-term stress

Which of the following terms is best described as a disorder that develops in some people who have experienced a shocking, scary, or dangerous event when symptoms due to the stress of the event last for more than a few weeks? a. post-traumatic stress disorder (PTSD) b. compassion fatigue c. learned helplessness d. fight-or-flight response (acute stress response)

a. post-traumatic stress disorder (PTSD)

Activity underlay is a potential source of ETC stress. a. true b. false

a. true

As an emergency telecommunicator, it is almost inevitable that you will deal with incident-related distress at some point in your career. a. true b. false

a. true

An ETC who is having flashbacks, bad dreams, an unwanted thoughts about a disturbing call for more than four week is likely suffering form compassion fatigue. a. true b. false

b. false

Job-related burnout is both inevitable and normal. a. true b. false

b. false

Which of the following best describes the difference between eustress and distress? a. Eustress is felt immediately. Distress is only felt after a period of time b. Eustress is internally sourced. Distress is externally sourced c. Eustress is positive and motivating. Distress is negative and disabling d. Eustress is experienced through others. Distress is experienced directly

c. Eustress is positive and motivating. Distress is negative and disabling

The "fight-or-flight response" (or "acute stress response") is an automatic physiological reaction that prepares the body to: a. provide compassionate assistance to those in need b. process an unusually large meal c. practice meditation and relaxation d. either "fight" a perceived threat or "flee" from it

d. either "fight" a perceived threat or "flee" from it

Which of the following is NOT an effective way of coping with incident-related distress? a. attending a critical incident stress debriefing b. practicing meditation/deep relaxation c. joining a support group d. engaging in self-destructive behaviors such as substance abuse and overeating

d. engaging in self-destructive behaviors such as substance abuse and overeating

Which one of the following terms is best described as trauma resulting from participating in events through the descriptions, actions, and emotions of others? a. compassion satisfaction b. eustress c. burnout d. vicarious traumatization

d. vicarious traumatization