Chapter 13- Groups and Teams

What are five conflict handling styles?

Avoiding, accommodating, forcing, compromising, collaborating

Storming

characterized by the emergence of individual personalities and roles and conflicts within the group

Norming

conflicts are resolved, close relationships develop, and unity and harmony emerge

Forming

process of getting oriented and getting acquainted

Explain the nine most essential considerations in building a group into an effective team.

Collaboration, trust, performance, motivation, composition, roles, norms

What are devil's advocacy and the dialectic method?

Devils advocacy is assigning someone to play the role of critic to voice possible objections Dialectic method is the process of having two people or groups play opposing roles in a debate in order to better understand a proposal

What's the difference between formal groups and informal groups?

Formal group is a group assigned by organizations or tis managers to accomplish specific goals. Informal group is a group formed by people whose overriding purpose is getting together for friendship or a common interest.

How do functional and dysfunctional conflict differ?

Functional conflict benefits the main purposes of the organization and serves its interests. Dysfunctional conflict hinders the organization's performance or threatens its interest.

How do groups and teams differ?

Groups are defined as (1) two or more freely interacting individuals (2) who share norms, (3) share goals, and (4) have a common identity. Team is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually compatible.

Performing

members concentrate on solving problems and completing the assigned task

Adjourning

members prepare for disbandment

What are five basic behaviors to help you better handle conflict?

Openness, equality, empathy, supportiveness, positiveness

What are four types of conflict?

Personality conflicts, Intergroup conflicts, Multicultural conflicts, Work-family conflicts

How would you go about stimulating constructive conflict?

Spur competition, change culture, bring in new perspectives, use programmed conflict (devils advocacy, dialectic method)

Describe four types of work teams.

Work teams have a clear purpose that all members share; usually permanent, and members must give their complete commitment to the team's purpose in order for the team succeed. Project teams are assembled to solve a particular problem or complete a specific task. Cross-functional teams include members from different areas within an organization. Self-managed teams are groups of workers who are given administrative oversight for their task domains. Virtual teams work together over time and distance via electronic media to combine efforts and achieve common goals.

What are the stages of group and team development?

forming, storming, norming, performing, adjourning