Chapter 13 Psychology 101 USCB

Hawthorne Effect

employees who noticed they were being watched, led to improvement in productivity

The U.S. Equal Employment Opportunity Commission is responsible for _____

enforcing federal laws that make it illegal to discriminate against a job applicant

Claudia is told by her psychology professor that if she wants to receive a good grade on her final exam, she will need to come to his house for dinner and private tutoring. Claudia suspects her professor may be sexually harassing her. What form of sexual harassment does this represent?

quid pro quo

Theory Y

Assumes that most people seek inner satisfaction and fulfillment from their work

Industrial psychology/ Human Resources

appropriate and effective strategies for hiring, training, and evaluating

Theory X

assumes that most people do not like work and are not innately self-directed

Industrial-organizational psychology is a branch of psychology that studies ____

how human behavior and psychology affect work and how they are affected by work

Ted conducts a study regarding how walking on a treadmill instead of sitting at a desk impacts worker productivity. Ted's study is within the industrial-organizational specialty area of ________ psychology.

human factors

Diana is assessing applicants for a pilot job at a regional airfield. She wrote the description of the ideal candidate, and now she is reviewing the personality profiles of the applicants to screen those who do not fit the profile. Diana is working in the specialty area of industrial-organizational psychology called ______

industrial

Organizational Psychology

study of people and groups in formal organizations

Hershel is a strict, goal-oriented manager. When his team achieves their daily productivity goals he rewards them with long lunches and bonus pay. When his team falls behind, he extends the work day by an hour and cuts lunch by fifteen minutes. What type of leader is Hershel?

transactional

What does research suggest about gender diversity and team productivity?

Gender-balanced teams performed better, as measured by sales and profits, than predominantly male teams.

in job specification, what does the acronym KSA stand for?

Knowledge, skills, abilities

human error

50-60% of all accidents are cause by human error can be prevented by psychological assessments

Human Factor Psychology (ergonomics)

study of interactions between humans, tools, and work systems

Which of the following exemplifies the Hawthorne effect?

Cancer patients volunteer for an experimental treatment and report improved mood to the researchers during the first few days of the treatment.