Chapter 14
Which of the following is an example of using an external integration tool? A) Creating a Gantt chart B) Including user representatives as active members of the project team C) Creating a PERT chart D) Using portfolio analysis E) Developing a scoring model
B
Which of the following would not be covered in the Management Strategy section of an information systems plan? A) Acquisition plans B) Progress reports C) Organizational realignment D) Management controls E) Major training initiatives
B
According to the chapter text, BDO Canada obtained all of the following benefits from implementing a new system except: A) increased productivity. B) lower operational costs. C) reduced workforce D) more timely and complete information. E) improved decision making.
C
Which of the following best describes the relationship between system implementation and user involvement and management support? A) System implementation rarely benefits from user involvement. B) System implementation benefits from user support but does not require management support. C) System implementation generally benefits from high levels of user involvement and management support. D) System implementation benefits from management support but does not require user support. E) System implementation rarely benefits from management support.
C
Which of the following serves as a road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget? A) Project management plan B) Portfolio analysis C) Information systems plan. D) Scoring model E) TCO analysis
C
Which of the following statements about scoring models is not true? A) There are many qualitative judgments involved in using a scoring model. B) A scoring model is useful for selecting projects where many criteria must be considered. C) The most important outcome of a scoring model is the score. D) Agreement on the criteria used in a scoring model often requires lengthy discussions among the decision-making group. E) Weights assigned in a scoring model indicate which criteria are considered the most important by the decision-making group.
C
Which of the following types of projects have a higher likelihood of failure? A) Creating a spreadsheet-based payroll register. B) Upgrading a contact management system based on a software package to the most recent version C) Very large-scale or complex systems projects D) Redesigning a user interface to an online investment site E) Building a web-based interface to an existing system
C
You have been hired by a firm in a non-information-intensive industry to evaluate its inventory of systems and IT projects. Which types of projects should the firm focus on? A) High-risk projects B) Low cost, low-benefit projects C) High-benefit, low-risk projects D) Any project that might be beneficial E)Low cost, high benefit projects
C
Which of the following is not one of the activities of the systems analyst? A) Acting as a change agent B) Communicating with users C) Mediating between competing interest groups D) Formulating of capital budgeting models E) Deciding which systems to develop
D
Which of the following would not be covered in the New Developments section of an information systems plan? A) Project descriptions B) Business rationale C) Applications' role in strategy D) Human resources strategy E) Hardware
D
While users are concerned about an information system delivering the information needed for work, designers might be concerned about: A) accessing the data on iPhones and tablets. B) the procedures required to enter data into the system. C) how operation of the system will change their daily routines. D) what demands the system will place on the company servers. E) opening lines of communication with end users.
D
T/F: The goal of sociotechnical design is to create systems where the organization changes to fit the requirements of the technology
False
T/F: Transaction and clerical systems that displace labor and save space typically produce less tangible benefits than management information systems.
False
T/F: User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is
False
T/F: The CEO and Board of Directors of a company are responsible for developing a corporate-wide information systems plan.
False (CIO)
The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), net present value, and the: A) future present value. B) internal rate of return. C) external rate of return. D) ROPM (real options pricing model). E) present value of future cash flows.
B
Formal planning and control tools: A) are used to select projects where many criteria must be considered. B) enable a project manager to properly document and monitor project plans. C) are used to evaluate alternative systems projects. D) link the work of the implementation team with users at all organization levels. E) serve as a road map indicating the direction of systems development.
B
T/F: Increased error rates may be a sign of user resistance to a new system.
True
T/F: Risk is an important variable that project management must deal with.
True
T/F: The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.
True
