Chapter 15 (Managing Quality and Performance)
Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!
asfdasf
effectively controlling an organization requires information about performance standards and actual performance, as well as actions taken to correct any deviations from the standards.
asfd
Organizational control refers to the systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance. In a classic article on the control function, Douglas S. Sherwin summarizes the concept as follows: "The essence of control is action which adjusts operations to predetermined standards, and its basis is information in the hands of managers."
