Chapter 15 (Managing Quality and Performance)

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effectively controlling an organization requires information about performance standards and actual performance, as well as actions taken to correct any deviations from the standards.

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Organizational control refers to the systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance. In a classic article on the control function, Douglas S. Sherwin summarizes the concept as follows: "The essence of control is action which adjusts operations to predetermined standards, and its basis is information in the hands of managers."